Manager at a computer software company with 501-1,000 employees
Real User
2020-12-03T14:22:00Z
Dec 3, 2020
It's a very cost-effective solution, but it's not robust. If the price is a concern, this is a good tool. If you're looking for more functionality, it's not a great tool. You get what you pay for. Again, it's a good tool but it's limited. It has limited integration functionality and it has limited reporting, but I don't think it advertises itself to be anything more than it is. It's a lower-cost product, and it does what it says it will do. I would rate this solution a seven out of ten.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
It's a very cost-effective solution, but it's not robust. If the price is a concern, this is a good tool. If you're looking for more functionality, it's not a great tool. You get what you pay for. Again, it's a good tool but it's limited. It has limited integration functionality and it has limited reporting, but I don't think it advertises itself to be anything more than it is. It's a lower-cost product, and it does what it says it will do. I would rate this solution a seven out of ten.