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2018-12-11T08:30:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What is your experience regarding pricing and costs for New Relic APM?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

20
PeerSpot user
20 Answers
ShabbirAnower - PeerSpot reviewer
IT operation manager at a tech services company with 201-500 employees
Real User
Top 20
2022-08-10T17:55:36Z
10 August 22

The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic. I rate the price of New Relic APM a one out of five.

PINAR YILDIRAN - PeerSpot reviewer
Head of Service Development at Zorlu Holding
Real User
Top 5
2022-07-21T10:27:44Z
21 July 22

The price is an issue. It's quite expensive. That said, I can't speak to the exact pricing.

AnandPatel - PeerSpot reviewer
Senior Specialist at LTI - Larsen & Toubro Infotech
Real User
Top 5
2022-06-06T09:41:34Z
06 June 22

While we do pay for the solution on a monthly basis, I can't speak to the exact cost of the product. There might also be some additional costs on top of the licensing, however, I can't say with certainty.

TF
System Administrator at a insurance company with 1,001-5,000 employees
Real User
Top 20
2022-01-17T06:06:22Z
17 January 22

The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features.

Devendra Tiwari - PeerSpot reviewer
Principal Architect at Shadowfax
Real User
Top 10
2021-05-29T16:41:57Z
29 May 21

I think the pricing is reasonable.

Benjamin Moukoko-Makiadi - PeerSpot reviewer
Product Manager Cloud at Pricer
Real User
Top 20
2021-04-07T13:06:01Z
07 April 21

We're working on figuring out the pricing. It looks like it's a little bit about how much data you ingest. Therefore, if you have a big environment, then it might not be good to ingest that month, as that much data will cost you a lot. On the other hand, Dynatrace has a good set of features where you can trace down to the application. However, they are more expensive they don't have some dashboards and cost is an issue for the client.

Learn what your peers think about New Relic APM. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
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David Pratt - PeerSpot reviewer
Senior DevOps Engineer Individual Contributor at EML Payments Ltd
Real User
Top 5
2021-01-30T06:40:07Z
30 January 21

The price was one of the reasons we chose this solution. It's reasonably priced. It's cheaper than the likes of AppDynamics and Dynatrace, based on how our subscription is.

Abdulla Pathan - PeerSpot reviewer
Technology Competency and Solution Head at LearningMate
Real User
Top 5Leaderboard
2020-11-25T20:11:58Z
25 November 20

This is an expensive tool.

Avinash Goyal - PeerSpot reviewer
Senior Specialist at Publicis Sapient
Real User
2020-07-26T08:19:05Z
26 July 20

The pricing is reasonable. APM is a bit on the higher side, however, their service offering is quite good.

SaadHussain - PeerSpot reviewer
Solutions Architect at VaporVM
Real User
2020-06-18T05:17:54Z
18 June 20

The pricing depends on the count of agents and the level.

Chin Yan Keat - PeerSpot reviewer
Product Manager at a financial services firm with 201-500 employees
Real User
2019-03-12T07:26:00Z
12 March 19

Pricing is better with New Relic APM than Dynatrace.

PeerSpot user
Infrastructure Manager at Mobly
Real User
2019-01-14T13:16:00Z
14 January 19

We renewed our contract directly with New Relic since our systems were hosted on on-premise data centers. The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools.

Chris Lawther - PeerSpot reviewer
Senior Infrastructure Architect at General Electric
Real User
2018-12-11T08:31:00Z
11 December 18

Corporate handled the licensing and the purchasing of it, then they gave me a license key. However they configured it is how we use it.

Sunder Rajagopalan - PeerSpot reviewer
Principal Architect, Payment Platform at Change Healthcare
Real User
2018-12-11T08:31:00Z
11 December 18

Comparatively, the pricing is expensive.

David Campos - PeerSpot reviewer
CTO at Elo7
Real User
2018-12-11T08:31:00Z
11 December 18

New Relic browsers are very expensive. I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version.

Sean Fernandez - PeerSpot reviewer
CIO at ROLLER
Real User
2018-12-11T08:31:00Z
11 December 18

They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine. Thus, we haven't looked to change. The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out.

RG
Cloud Solution Architect at a tech services company with 1-10 employees
Real User
2018-12-11T08:30:00Z
11 December 18

The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good. Purchasing from the AWS Marketplace is very straightforward. When you buy it from AWS Marketplace, you can go with both options: URL SSL license and On Demand. So, when you are building, it is part of AWS, and this is convenient for end users. We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us. The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers.

RC
CTO and VP R&D at a tech services company with 11-50 employees
Real User
2018-12-11T08:30:00Z
11 December 18

Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace. The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing.

Ben Bays - PeerSpot reviewer
Principal Architect at Projekt202
Real User
2018-12-11T08:30:00Z
11 December 18

The pricing and licensing are too high.

GP
Head of Engineering at Ziff Davis
Real User
2018-12-11T08:30:00Z
11 December 18

Because of budget, we are not using the mobile app part of this tool.

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Evgeny Belenky - PeerSpot reviewer
Director of Community at PeerSpot (formerly IT Central Station)
12 March 21
@Tjeerd Saijoen ​, maybe you can help here?
Nurit Sherman - PeerSpot reviewer
Content Operations Manager at PeerSpot (formerly IT Central Station)
Oct 20, 2021
We all know that it's important to try out software as part of the buying process. Do you have any advice for the community about the best way to conduct a trial or POC? How do you conduct a trial effectively? Are there any mistakes to avoid?
2 out of 11 answers
Michael Sydor - PeerSpot reviewer
Founder and Solution Architect at The APM Practice, LLC
18 June 18
You need to experience 'living with' the software - so it needs to be a trial exercise in your environment, driven by your people and stakeholders. The most important element is to exercise an application via load testing, in order to see what a 'real' application is doing, in normal and high load situations. If you don't have sufficient licenses to generate a heavy load, it is often enough to run the app on undersized hardware. I would also recommend you make a modest investment in "APM best Practices - Realizing Application Performance Management" https://www.amazon.com/APM-Best-Practices-Application-Professionals/dp/1430231416/ref=sr_1_1?ie=UTF8&qid=1529343857&sr=8-1&keywords=APM+best+practices Chapter 6 lays out all of the considerations for a successful pilot exercise - plus you get additional insights in how to justify, deploy and operate an APM solution. The best practices described are vendor-neutral.
NT
Manager with 1,001-5,000 employees
19 June 18
Best way to conduct a trial or POC for APM. - For the POC, identify YOUR solved issues to see if the proposed APM solution can identify and pinpoint the problem. Duplicate the issue to see the proposed solution can find the problem. - Make sure the solution can be integrated to your environment. Different organizations have different operational environments. Make sure it meets the expectations for all concerned departments. - Load test. The best load test is the production, real world, load test. MOST enterprise organizations won't allow this, and this is where it matter the most. - Talk to the technical advisors directly. Understand that some APM solutions will offer different methods of delivery or solution. For example, SaaS, On-Premises, On/Off Premises. Make sure you know YOUR environment first so that you can best explain your requirements. - Don't mix Sales and Technical teams together. Make sure the right persons are communicating with each other in order to minimize miscommunication or misunderstanding. I've had sales team overselling their product just to make a sale. I've had sales team lacking technical details. Sales team are there to sell and negotiate pricing, not give technical advice. In the end, everything will be contractual. - Don't be shy to ask for product limitations, this will come after discussing in detail with their technical advisors about your environment and requirements (this can be contractual), good technical advisors will tell you of product limitations and possible workarounds. Good technical advisors will want to have good reputation, thus will always give the best honest answers, and they are the ones you want to be with.
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