My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product.
IT Infrastructure Manager at a university with 501-1,000 employees
Real User
Mar 30, 2022
The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support.
Windows Engineer at a tech services company with 5,001-10,000 employees
Real User
Mar 24, 2022
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it.
Learn what your peers think about KACE Systems Management Appliance (SMA). Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
IT Administrator at a construction company with 501-1,000 employees
Real User
Jan 12, 2022
There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device.
When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot.
IT Systems Administrator at a computer software company with 1,001-5,000 employees
Real User
Jun 1, 2021
It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update.
Database Administrator at Department of National Defence - Canada
Real User
May 18, 2021
It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too.
Works at a healthcare company with 501-1,000 employees
Real User
Apr 26, 2021
The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well.
The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well.
Assistant Unit Head, IT Systems Support at a security firm with 1,001-5,000 employees
Real User
Apr 5, 2021
The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier.
Enterprise Service Desk Systems Manager at a manufacturing company with 5,001-10,000 employees
Real User
Feb 17, 2021
We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those.
Systems Administrator at a financial services firm with 501-1,000 employees
Real User
Feb 12, 2021
The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing.
Security Systems Integrator at a tech services company with 51-200 employees
Real User
Feb 10, 2021
KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security. KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves...
My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product.
KACE’s knowledge-based articles are very good.
We're able to deploy software and push out fixes to endpoints faster than ever.
There is ease of use, and its pricing was a driving factor.
The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support.
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it.
There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device.
This solution makes it easy to control assets and upgrade all types of software.
You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be.
When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot.
With KACE, we were able to have a simplification of the software deployment management with more granularity and flexibility.
Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important.
Using this solution saves us lots of time, especially when it comes to performing updates.
The service desk can be configured and customized to better serve our environment.
It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update.
The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches.
It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too.
I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well.
The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well.
The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier.
We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those.
The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing.
KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier.
I am impressed by the service desk ticketing and asset management.
The most valuable feature is the ability to have an overview of all devices that are accessing our environment.
This product made the job easy to do without having to go put hands on the machines.