I recommend it for entrepreneurs who are wearing a lot of different hats. They can have a marketing exposure. Overall, I'd rate it nine out of ten. It's the only tool I've used, but it's great for my needs.
I rate Sprinklr an eight out of ten. For those evaluating this solution, if you plan to integrate Sprinklr with CRM systems, ensure you have enough resources and team members who can dedicate time to the project. Ensuring that you are ready for custom needs is crucial, as Sprinklr may not have out-of-the-box solutions for everything. However, if you're only using Sprinklr platform without integrations, it is straightforward thanks to the provided Excel sheets.
I'd rate the solution seven out of ten. Customer support is a significant issue that needs addressing. Due to challenges in solving problems, I would not recommend Sprinklr to others.
Learn everything from the onboarding point. Do not rely heavily on support unless you have the budget for premium support. It's crucial to utilize the onboarding period to understand the tool thoroughly. I'd rate the solution nine out of ten.
Overall, I would rate it a seven out of ten because at the moment, there is room for improvement. Customers today are very smart. They do their homework well. Even I would do the same. When you want to buy a television, you go out, search for different models, look at the features, consider your budget, and then choose what's best for you. In today's scenario, customers are smart and compare many solutions, not only Sprinklr. They would compare it with Genesys, with NICE, because these are the top three brands. Then they'll pick and choose whatever gives them the best pricing and what is easiest for their infrastructure. They'll go for what is most suitable. So, my point is to look at different solutions, compare vendors, and see what's personally suitable for YOU and what suits your environment. If I want to keep my data closed and have a private cloud, I might go for Sprinklr because it's on-prem and easy for me. But if a company doesn't believe in the private cloud and is already in the public cloud with different providers, maybe they'll look at NICE. It depends. They might look at Genesys as well because it has an equally good system.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization,...
I recommend it for entrepreneurs who are wearing a lot of different hats. They can have a marketing exposure. Overall, I'd rate it nine out of ten. It's the only tool I've used, but it's great for my needs.
I rate Sprinklr an eight out of ten. For those evaluating this solution, if you plan to integrate Sprinklr with CRM systems, ensure you have enough resources and team members who can dedicate time to the project. Ensuring that you are ready for custom needs is crucial, as Sprinklr may not have out-of-the-box solutions for everything. However, if you're only using Sprinklr platform without integrations, it is straightforward thanks to the provided Excel sheets.
I'd rate the solution seven out of ten. Customer support is a significant issue that needs addressing. Due to challenges in solving problems, I would not recommend Sprinklr to others.
Learn everything from the onboarding point. Do not rely heavily on support unless you have the budget for premium support. It's crucial to utilize the onboarding period to understand the tool thoroughly. I'd rate the solution nine out of ten.
Overall, I would rate it a seven out of ten because at the moment, there is room for improvement. Customers today are very smart. They do their homework well. Even I would do the same. When you want to buy a television, you go out, search for different models, look at the features, consider your budget, and then choose what's best for you. In today's scenario, customers are smart and compare many solutions, not only Sprinklr. They would compare it with Genesys, with NICE, because these are the top three brands. Then they'll pick and choose whatever gives them the best pricing and what is easiest for their infrastructure. They'll go for what is most suitable. So, my point is to look at different solutions, compare vendors, and see what's personally suitable for YOU and what suits your environment. If I want to keep my data closed and have a private cloud, I might go for Sprinklr because it's on-prem and easy for me. But if a company doesn't believe in the private cloud and is already in the public cloud with different providers, maybe they'll look at NICE. It depends. They might look at Genesys as well because it has an equally good system.