I advise companies in the FinTech and banking sectors to consider using the alert-based system of PagerDuty Operations Cloud for their projects because digital services are becoming more prevalent across various sectors, and this system can enhance business operations by reducing incidents of system downtime and failures. My relationship with PagerDuty is strictly that of a customer utilizing their product for our business needs. I have covered multiple aspects of PagerDuty Operations Cloud in our discussion. My overall rating for this product is 7 out of 10.
Overall, I would rate the solution a nine out of ten. I would definitely recommend using this solution. It is a user-friendly solution. It has a good interface.
Director at a computer software company with 1,001-5,000 employees
Real User
Sep 22, 2022
Set your objectives and have a plan regarding your goals, timelines, and what you want to achieve. Figure these out in terms of the implementation of the tool and whether your objectives will be met by the tool. Overall, I give PagerDuty a rating of eight on a scale from one to ten.
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
I rate this solution seven out of ten. I recommend anyone looking for an alert solution to try out other similar products such as Opsgenie. Opsgenie is more user-friendly out of the box and is available at a lower cost.
I rate this solution a seven out of ten. The solution is good, but the user interface could be improved. I advise new users to spend time reading documentation or about the type of features to understand how it works and how to set it up.
Director of engineering at a wellness & fitness company with 51-200 employees
Real User
Sep 13, 2022
It is one of the most critical things you can do in your infrastructure, and it is a no-brainer, just do it. I would rate it a 10 out of 10. It is literally peerless among its competition.
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Real User
Oct 8, 2020
For whatever solution you have for alerting, and it being such a critical role in incident management, you need to be able to rely on it. PagerDuty allows us to do that. Ensure you sit down and identify what you want in any alerting platform, whether it's PagerDuty or OpsGenie. Sit down and define what you want, particularly around your scheduling, what alerts you want to be able to ingest or handle, who you want to be able to process or send those alerts to, and any other possible bits and pieces in there that you may need before you sit down and look at an alerting platform of any description. Because sometimes, depending on what it is, there may be another way of doing it when you actually go and talk to the salespeople or pre-sales engineers. They'll go, "Oh, well, you can do this, this, or this." This will avoid bright light problems where, "Oh, that's a nice, shiny light. Yeah, we need that." You actually have in front of you what you need, not necessarily what they're trying to sell you. We have looked at the solution’s analytics, but haven't gone much into them. At the time that we were looking at it, we didn't see any real benefit to it since we are only a small team. If you would look at a larger organization, you would get more benefit out of it. However, because we're such a small team, everybody knows how many alerts are coming through. It's not as though we need to do a full-on detailed, analytical review of things. I would rate this solution a nine out of 10. It is a reliable solution that works.
VP of Engineering at a comms service provider with 201-500 employees
Real User
Jun 25, 2020
From the get-go, approach it in a way where you can get the most out of it. Really engage with PagerDuty from the beginning to support you on that journey. Otherwise, you will only be able to use the core functionalities that you can also get from the competition. Focus on the full platform and make the decisions that will simplify that. Don't do quick wins at the beginning that will not help you to take full advantage of the platform. PagerDuty worked with us to find the right solution that fit our needs and budget, but they didn't do so as much as I would expect or as much as I would have liked. At some point we asked, "How can you help? How can we get the most out of PagerDuty?" We had some ideas and we engaged with their Professional Services, but the cost of that was quite high. It ended up that we never did what we wanted to do with PagerDuty. It got stuck at some point. They did help but we would need to pay even more to get the help that we need. It's really key to manage your operations life cycle. You cannot go without having something in place. And it's important to have something that will support you. Whether it's PagerDuty or something else, that is really key. If I don't look at the cost of it, I would rate PagerDuty between eight and nine out of 10. If I include the cost, it would be a seven.
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
Real User
Mar 1, 2020
I don't use the solution's analytics very much. I only use it at the end of the year if management wants to see its usage and the capacity of my team. We have about 60 to 80 users of the solution. Most of them are support engineers, developers, and some managers.
I would advise others to make sure it's a good fit for their organization and that you have your internal organization sketched out before you install the product. I rate this a solid nine out of ten. In the next version I would like to see multilingual support.
Staff Product Manager at a computer software company with 1,001-5,000 employees
Real User
Nov 13, 2016
Evaluate your requirements first. Determine the number of users. What is your user base? Are you going to grow more? That's what I would decide. When I select working with vendors, I look for a more reliable solution. I want something that meets my requirements. I don't worry about the UI and stuff like that, as long as it's reliable; as long as it meets the SLAs.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty...
I advise companies in the FinTech and banking sectors to consider using the alert-based system of PagerDuty Operations Cloud for their projects because digital services are becoming more prevalent across various sectors, and this system can enhance business operations by reducing incidents of system downtime and failures. My relationship with PagerDuty is strictly that of a customer utilizing their product for our business needs. I have covered multiple aspects of PagerDuty Operations Cloud in our discussion. My overall rating for this product is 7 out of 10.
I'd rate the solution ten out of ten.
Overall, I rate the solution a nine out of ten.
Overall, I rate the product an eight out of ten.
Overall, I would rate the solution a nine out of ten. I would definitely recommend using this solution. It is a user-friendly solution. It has a good interface.
Set your objectives and have a plan regarding your goals, timelines, and what you want to achieve. Figure these out in terms of the implementation of the tool and whether your objectives will be met by the tool. Overall, I give PagerDuty a rating of eight on a scale from one to ten.
I rate this solution seven out of ten. I recommend anyone looking for an alert solution to try out other similar products such as Opsgenie. Opsgenie is more user-friendly out of the box and is available at a lower cost.
I rate this solution a seven out of ten. The solution is good, but the user interface could be improved. I advise new users to spend time reading documentation or about the type of features to understand how it works and how to set it up.
I'd rate the solution nine out of ten.
I rate PagerDuty nine out of 10.
It is one of the most critical things you can do in your infrastructure, and it is a no-brainer, just do it. I would rate it a 10 out of 10. It is literally peerless among its competition.
For whatever solution you have for alerting, and it being such a critical role in incident management, you need to be able to rely on it. PagerDuty allows us to do that. Ensure you sit down and identify what you want in any alerting platform, whether it's PagerDuty or OpsGenie. Sit down and define what you want, particularly around your scheduling, what alerts you want to be able to ingest or handle, who you want to be able to process or send those alerts to, and any other possible bits and pieces in there that you may need before you sit down and look at an alerting platform of any description. Because sometimes, depending on what it is, there may be another way of doing it when you actually go and talk to the salespeople or pre-sales engineers. They'll go, "Oh, well, you can do this, this, or this." This will avoid bright light problems where, "Oh, that's a nice, shiny light. Yeah, we need that." You actually have in front of you what you need, not necessarily what they're trying to sell you. We have looked at the solution’s analytics, but haven't gone much into them. At the time that we were looking at it, we didn't see any real benefit to it since we are only a small team. If you would look at a larger organization, you would get more benefit out of it. However, because we're such a small team, everybody knows how many alerts are coming through. It's not as though we need to do a full-on detailed, analytical review of things. I would rate this solution a nine out of 10. It is a reliable solution that works.
From the get-go, approach it in a way where you can get the most out of it. Really engage with PagerDuty from the beginning to support you on that journey. Otherwise, you will only be able to use the core functionalities that you can also get from the competition. Focus on the full platform and make the decisions that will simplify that. Don't do quick wins at the beginning that will not help you to take full advantage of the platform. PagerDuty worked with us to find the right solution that fit our needs and budget, but they didn't do so as much as I would expect or as much as I would have liked. At some point we asked, "How can you help? How can we get the most out of PagerDuty?" We had some ideas and we engaged with their Professional Services, but the cost of that was quite high. It ended up that we never did what we wanted to do with PagerDuty. It got stuck at some point. They did help but we would need to pay even more to get the help that we need. It's really key to manage your operations life cycle. You cannot go without having something in place. And it's important to have something that will support you. Whether it's PagerDuty or something else, that is really key. If I don't look at the cost of it, I would rate PagerDuty between eight and nine out of 10. If I include the cost, it would be a seven.
I don't use the solution's analytics very much. I only use it at the end of the year if management wants to see its usage and the capacity of my team. We have about 60 to 80 users of the solution. Most of them are support engineers, developers, and some managers.
I would advise others to make sure it's a good fit for their organization and that you have your internal organization sketched out before you install the product. I rate this a solid nine out of ten. In the next version I would like to see multilingual support.
Evaluate your requirements first. Determine the number of users. What is your user base? Are you going to grow more? That's what I would decide. When I select working with vendors, I look for a more reliable solution. I want something that meets my requirements. I don't worry about the UI and stuff like that, as long as it's reliable; as long as it meets the SLAs.