it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What advice do you have for others considering Blackberry Protect?

If you were talking to someone whose organization is considering Blackberry Protect, what would you say?

How would you rate it and why? Any other tips or advice?

PeerSpot user
22 Answers
Sooraj Makkancherrry - PeerSpot reviewer
Software Manager at Philips
Real User
Top 20
Oct 31, 2022

I'm a customer and end-user. I'd advise potential users that, if they think that the features will represent your organization or the company, then it is fine. Otherwise, don't do it. I would rate the solution five out of ten.

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IT Manager at PBD
Real User
Jun 16, 2022

I would rate CylancePROTECT as nine out of ten.

Solutions Development Manager at a manufacturing company with 10,001+ employees
Real User
Top 5
Jan 27, 2022

I'm using the latest version of Blackberry Protect. I'm not responsible for the actual setup and installation of this solution. It was our IT team who was responsible, but I believe that the setup and installation was straightforward. For the deployment and maintenance of Blackberry Protect, we used three technical guys. They were all from IT and they provided support internally, which included support for Blackberry Protect, its license, etc. We have 100 users of Blackberry Protect. I didn't have the chance to contact the technical support team for this solution. I'm recommending Blackberry Protect to other people who want to start using it. Blackberry Protect is a good solution, so I'm rating it an eight out of ten.

IT Infrastructure Manager at a financial services firm with 51-200 employees
Real User
Top 5
Jul 15, 2021

I would definitely recommend this solution to others who are interested in using it. There is always room for improvement. I would rate Blackberry Protect an eight out of ten.

Akhlaq Ahmed - PeerSpot reviewer
BlackBerry Cylance SME - Resident Engineer at a tech services company with 201-500 employees
Real User
Top 10
Jun 21, 2021

I would recommend going with Blackberry Cylance, it's good. It's a very lightweight agent that doesn't put very much pressure on the computers, it's really good in terms of resources. I would rate Blackberry Protect a nine out of ten.

Senior Network Administrator at a financial services firm with 51-200 employees
Real User
Top 5
Apr 23, 2021

I would advise that they keep in mind what it doesn't do and be open to looking at things that include more and cost less. I would rate CylanceProtect a four out of ten.

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Vice President Product and Strategy at a tech company with 201-500 employees
Real User
Top 10
Apr 14, 2021

We are Cylance partners. I'm not sure which version of the solution we're using. It's likely the most up-to-date version. They update them quite often. I'd advise companies considering the solution to take some time to do a proof of concept to see how it would react in their environment and then decide if it is the right solution for them. I would rate the solution at an eight out of ten.

President at a security firm with 11-50 employees
Real User
Top 10
Mar 10, 2021

We're consultants. We don't have a direct relationship with Cylance. We are working with clients on security, and handle assurance-type work for them. We're not specifically working with Cylance, however, in some cases, we may be providing it from a security review standpoint. We'd look at the client and at the product and ask: Do they have it configured properly? Are they using it properly in their overall security strategy? et cetera. We're not managing it, we're not integrating it or installing in anything in that. We just look at it from a security review or assessment standpoint and tell the customer whether or not they have it properly implemented based upon what they're trying to accomplish. Clients may use a hybrid or a cloud deployment model and may have it on various clouds, such as AWS or Azure. I general, I would rate the solution at a seven out of ten.

Coordinator of special projects at a manufacturing company with 201-500 employees
Real User
Top 10
Feb 4, 2021

I would recommend this solution. It's important to have a plan and the time to deploy it correctly. I would rate this solution a nine out of 10.

Sean Muller - PeerSpot reviewer
IT Security manager at a energy/utilities company with 201-500 employees
Real User
Top 5Leaderboard
Dec 13, 2020

Beware and work out a process to restore items that were deleted by false flags. Work out a process to investigate any odd behaviour or troubleshooting tickets with open source software being even a small sub-component. For the majority of installs, the Cylance is going to break because of the small sub-component that's open-source that is out of date. Always no matter what problem is happening, double-check to see if there were any flags in Cylance because it's probably going to be Cylance blocking something along the line. It will drive you nuts to work with your third-party technical support to track down an issue to then find out it was Cylance blocking one small facet of it. Work out all those details with your Cylance team first, this way, whenever you have an issue, you can identify that Cylance is involved because it's involved in everything. An example of an issue we were having was while we were trying to install a check scanner the install did not work. Cylance was blocking an old open source piece of software that comes from Kodak that you can't update because Kodak says it is the latest version of our installer for the check scanner. The installer for the check scanner includes the open-source piece of software from Kodak that's out of date. This causes the entire check scanner not to work, Cylance blocks the main installation because of the sub-installation of the open-source software. Make sure your ducks are in a row so that you can detect when Cylance is causing an issue, report it and get it whitelisted. If you do not, you're going to spend an inordinate amount of time figuring out whether or not Cylance did something to block you, whitelisting and then more time justifying why you need it whitelisted. I'm sure we were much more protected with it on, but the problem is if you're protecting me from my network being taken down, by taking my network down, you are not protecting it. For this reason, I rate CylancePROTECT a five out of ten.

Orlando Barbosa - PeerSpot reviewer
Head of Systems at SKN Caribecafe Ltda
Real User
Top 10
Dec 12, 2020

I don't know exactly which version we're using. A person in charge of that in our office was the person who looked for the product. I just read some things about it and I found that it was a very good product. We have been trained to learn how to use the product and now we have a very good experience with it. The problem is, for me, sometimes it creeps into the computers and into the servers that we want to get running. Sometimes it has problems. That said, it's a very good product. We are okay with how it works. I would recommend Cylance. I think it's very good and very stable. The only thing to keep in mind is you to have a very good channel and someone who really knows how to use the console and everything Overall, I would rate the solution at a nine out of ten.

Gordon Powell - PeerSpot reviewer
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
Real User
Dec 1, 2020

They like to see licensing at a higher level. That's not the norm for on-premises economist environments in the industrial industry. If you're an integrator versus an end user, they like to look at the quantity. Even though they like to start at quantities less than a thousand, it is cumulative. I've got a thousand clients at a hundred, so now I've got a 100,000. Therefore, don't let the scalability, where they like to play in tens of thousands, dissuade you from incorporating this product. It is quite different from the standard signature-based approach to endpoint protection. At first, you're a little worried because you're so used to staying on top of it or having to stay on top of it versus building a level of trust that it is actually working, and I don't need to mother it. I would rate CylancePROTECT a nine out of ten. I'll never give anybody a ten because that's a perfect world, and we don't live in a perfect world. This rating is based on my experience with Cylance from the onset, learning the product, working with it to roll it out, working independently, and interfacing with the client. It has been very outstanding.

VP at a tech services company with 11-50 employees
Nov 2, 2020

I would rate this solution a nine out of ten.

Vice President Operations at a construction company with 11-50 employees
Real User
Oct 6, 2020

CylancePROTECT is going to tell you if there are any issues and you are going to be able to see everything from one single dashboard. If there are any issues on any computers across your whole architecture you will know about it. If there were advice that I would give to someone thinking about working with CylancePROTECT, I would just say it is extremely — extremely — simple to manage and deploy. On a scale of one to ten (where one is the worst and ten is the best), I would rate CylancePROTECT as a ten-out-of-ten as per our experience with it thus far.

Security Domain Architect at a tech services company with 5,001-10,000 employees
Jun 15, 2020

I would advise anyone thinking about implementing the solution to go through a testing phase and see how the solution interacts with the users and cost out the employee population of the company. I've had this experience in another company and sometimes when you roll out a new product it can really change the way users work, sometimes negatively, and it can impact the business. I would rate this solution a seven out of 10.

Technology Specialist at a tech vendor with 11-50 employees
Real User
Mar 22, 2020

My advice to someone considering this solution is that it's a popular product and you should really go for it. Cylance is a new company with a very innovative concept. I really like its detection, its scans, and the machine learning. I would recommend this solution. I'd rate Cylance a nine out of ten.

Donald Dindial - PeerSpot reviewer
Owner at Terra Controls
Real User
Mar 16, 2020

I don't think too much about the features when it comes to an antivirus solution, such as this. When you try to combine too much into one product, you end up affecting the product as a whole. If you're a home user then it's great because you only pay once a year and it does everything including the antivirus, firewall, VPN, internet security, and more. However, when you're in an SMB or an SME installation, all of those things are decentralized. My advice for anybody who is considering this solution is to switch if you have the money put aside. I would suggest using Professional Services to assist with the migration. I would rate this solution an eight out of ten.

Head of IT Operations at a manufacturing company with 1,001-5,000 employees
Real User
Jan 22, 2020

Cylance is a product that I recommend trying. It is different from the traditional products that are out there like Symantec, McAfee, and Sophos. This technology is very good, very stable, and we have great trust in it and what it delivers. They also do health checks from time to time and they help, which is useful. This solution works well but there is always room for improvement. Nothing is perfect. I would rate this solution an eight out of ten.

C.J. Oosthuizen - PeerSpot reviewer
Head of Cloud Services and Projects at Grove
Real User
Jul 4, 2019

You can obviously get in touch with a partner (Grove Group) like us, and we can arrange a POC for your business. While we're dealing with the POC, it will showcase the product and how valuable the product is for your business. Plus, it will actually show what defective files it's picking up in real-time. You can do a side by side comparison while you're running Cylance with your existing endpoint protection to see the difference in protection. You can see exactly what Cylance does pick up on both the endpoint device and the admin console. I also love the fact that the en-point software is not using a lot of resources on the client. I would say you should take the opportunity and run a POC and evaluate the software and you'll notice with the web interface, the admin dashboard on the website, how easy it is to work with Cylance and protect your endpoints. You don't need any on-prem servers to run the endpoints software. Go and experience Cylance and see how AI and Machine Learning is the future to protect your Business. I would rate the solution as a 10 out of 10.

Co-Founder, CEO at a tech services company with 11-50 employees
Real User
Jun 30, 2019

The lack of details for the user is partly because of the way they detect. it is done passively, rather than dynamically, so they don't have a lot of information about the things that they already caught. The suitability of this solution for any particular person will depend on their expectations. I would not rate this solution in the top five for things like presenting information, or ease of use. For standard protection they are ok, but if you have advanced demands, or a SOC, then I don't think that Cylance can compete with Carbon Black, CrowdStrike, or SentinelOne. I would rate this solution an eight out of ten.

Wirtschaftsprüfer, CPA, Steuerberater at a financial services firm with 11-50 employees
Real User
Jun 30, 2019

You just have to download it from the Cylance website, so it's pretty easy. You have to be careful because if you have more firewalls you have to buy a separate product and the question is: How does it work with the firewall from a different vendor? There should also be backup capability included. I do, however, recommend the solution. I would rate this solution eight out of ten.

IT Manager at TIGRA gmbh
Real User
Jun 23, 2019

We decided to switch to a different platform because we got the EDR and the scripting solution tool in one box. It was an end-point solution, so a scripting solution, plus cybersecurity. For basic security, I would recommend Cylance. For advanced security, I wouldn't. I would give the solution a rating of 6 out of 10.

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Evgeny Belenky - PeerSpot reviewer
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Hello @DeAndre Valentine, @Donald Dindial, @Mayur Jadhav ​and @KostiantynFrolov. Can you chime in here to share your professional knowledge with the community? Thanks.
Founder & CEO with 51-200 employees
Feb 11, 2020
I'm building a next-gen AI powered threat intelligence platform and am wondering what features are missing from existing products on the market and how much customers are paying for their security tools. I'm also conducting research on pricing models. What is the preferred method of payment, i.e. based on number of endpoints, storage used, user-based, flat fee subscription based? Thank you ...
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CEO & Founder at a tech services company with 1-10 employees
Aug 26, 2019
Raffael Marty, Vice President, Forcepoint Research and Intelligence, said: "There is no artificial intelligence in the field of information security, and it is unlikely to be developed in 2019." Most of unsupervised machine learning-based network anomaly detection solution does not provide why the anomaly has been aroused and whether the anomaly is malicious or not. Most of such solution's pricing model is based on number of endpoints but I prefer to have flat fee subscription-based.
ImadTaha - PeerSpot reviewer
Group CIO with 10,001+ employees
Aug 26, 2019
I that feel there are two old problems still there in the market: 1-Vendors don't talk to each other. 2-Whoever is focusing on endpoint is missing the network and human side and the opposite is also true. I love, for example, what Darktrace is doing in the network side and the playback option to know what happened in my network during a long holiday, for example, things will never be caught by a second-generation AV but I need to have a solid 2nd gen. AV besides the total high cost of Darktrace which by the way is worth it for IT pros but not for business owners. We need to have something like virus total but for risks and threats beyond viruses where all vendors work on this and all endpoint customers with different vendors connect to it to be secured.
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