I recommend Atera to other IT professionals. We are not currently leveraging AI due to additional fees. As a small MSP, we didn't see the potential benefit of integrating AI at the current price point. We use our own co-pilot, ChatGPT, and other tools. It would be beneficial if we could integrate our own AI tools with Atera. A reduction in AI integration pricing would be welcome. On a scale of 1-10, I rate Atera a 10.
Atera enhances the automation process in patch management. It provides comprehensive capabilities to manage and improve various tasks, allowing organization by folder and structure. For example, it enables the creation of imaging batches and specific key packages tailored for individual clients, including installing specific software, among other functionalities. Atera is significantly impacting operators by making the IT MSP's life much easier and more convenient. I will recommend the solution to other people. Overall, I rate the solution a ten out of ten.
The biggest value Atera brings to customers is that it offers a comprehensive RMM solution with a better pricing option. I recommend Atera because it’s easy to implement, has excellent capabilities, integrates with Microsoft AI, and consistently adds new features each month. My total rating for Atera is ten out of ten.
Over time, I have let colleagues in the industry who were looking at RMMs know that Atera has a trial and have told them, "Give it a try on a few machines. Sandbox it, if you're using it for deployment, so you can see the things you can use it for." That's been very helpful for them. You get a good, solid two weeks to try it out. That's how I got started. I didn't have to commit to something that might end up being like a brick, something that was not going to do what I needed it to do. But definitely go look through it. Their Knowledge Base is open. Go see some of the things that they have in it. See if they have solutions to some of your common problems. That could be very helpful for a new technician. Sometimes it feels like you're as good as how well you can Google. Also, if you have any questions, Atera has communities through social media. I'm a part of quite a few MSP groups where I'll look at what the trends are and what people like and what they don't like about it. In terms of automating processes, I've used it a little bit for onboarding and device provisioning. I am still learning the different facets that it has, but for onboarding it has been great. That's because I'm not stuck in just one platform. If I have PCs, I know the layout that I want and I can build out the profiles that I want. And I can then use Atera to push them, which is great. It's the same on the Mac side. It's true that with Mac there can be more of a dance because there are more of those little pieces, but Atera saves so much time, especially when you have clients that have specific profiles. One piece that I am looking into more is the patch management and some of their integrations. Another thing that I've seen that has a lot of potential, something I'm still playing with, is the network discovery piece for people who are still in the office and not working remotely. It gives them an idea of what kind of devices are on their network. Should they be there? Should they not? We can use it as a diagnostic tool and say to our client, "Hey, you should only have 10 machines, but you have 15. Where are these other fives coming from?" They may say, "Oh my goodness, I'm not sure. Let's look into that." It gives us good conversation points to help keep our clients in the know, without overwhelming them to the point that they don't understand what's going on. One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations. Especially when it comes to the cybersecurity realm, we have many companies using different types of antivirus solutions. Over the past year, Atera has added additional antivirus integrations. If there has been one antivirus that we've been working with most, but, over time, another one has really stepped up, Atera is already working on an integration for that because that antivirus is being used around the world. I've really enjoyed that piece. If you see the things you need, chances are they have a developer working on it. If not, you can literally message one of their developers, and say, "Hey, it would be great if you had this," and they'll say, "That's an awesome idea. Let me work on it." In my experience with other RMMs, you're not given that type of access where your voice really is heard. If you want to feel like you're making an impact with your IT solutions, and you want to make sure that you're being heard, Atera is an excellent avenue for that. They have their roadmap listed for you. If I'm wondering if they work with a particular antivirus, I look at their page where they talk about things that they're looking to add, and where they're looking at what the priorities are among their clients. I can see if someone has already asked that question. I can up-vote it if I would love that as well. I can give the reasons why I need it, and then they work on it. Any area that I have that I want to be improved, I can let my voice be heard. Being able to talk with Atera is helpful because they also ask, "What are some other ones that you use?" That growth, and the way they really listen to their customers, has been amazing. I have not seen that with many IT vendors, period. They actually take into account what the customers want and they add it to their sprints. Atera is a very proactive company and that's why I enjoy using them.
I recommend anyone using ConnectWise or any other IT management software to use Atera instead. It is a very good solution. I rate Atera a ten out of ten.
Definitely try it. Give it at least a good one to two weeks. Work with the Help Desk if there is something that you aren't seeing. Chances are it is there and you are just not looking for it in the right place. The biggest lesson learnt: Just because it is low cost doesn't mean it is low quality. I tried them out before, and I was like, "Oh, no. This isn't going to work for me." Then, I came back and tried them again. They had added so much. I would rate this solution as 10 out of 10.
It has been running for five years, so we are happy with Atera. It has a great pricing model and is a great product. It looks sharp and is responsive. It is the first tab that I open on my browser in the morning. The best thing that you can do is start a trial, reach out to Atera, and see if they have time for a one-on-one to run you through the product. Also, ask for an extension on your trial because you get 14 days, and 14 days isn't enough to fully evaluate a major decision that will be the core background of your business. I have done some automations in it. For example, if disks are filling up, I run a script straight away to clean up the disk. A lot of my automations are basic things like that, outside of the patching automation. A lot of the automations are around that scripting side of things. When you set them up, I know they work very well. A lot of what I do is basic automation, patching, and disk cleanup. I also pull a couple of reports from an endpoint. That is about it. A lot of the stuff which I really wanted has been delivered, like an SNMP template. So, you can just save one template and apply it to devices so you are not forever copying numbers and naming them. That has all been added and is being improved upon. We use it across the board. Our three companies are all on Atera. We might be implementing the PSA model and ticketing system in one of the businesses, which is starting to grow quite rapidly. That would be the only increase in terms of usage. The only other way in which we would increase is if I needed another staff member eventually. Then, I would have to add them to my subscription, but that is not a big deal. This solution should always come out ahead. Unless you have a client with a 100-plus seat who is demanding a dedicated resource, the value is always going to be there. If it wasn't 10 (out of 10), I wouldn't have stuck with them for five years. If it isn't performing, you should replace it. You can't throw money against the wall, because it's kind of pointless.
It is a very intuitive product to get in and just start pushing buttons. I would advise anybody looking to sign up with Atera to check out some of their past webinars that they have run on various topics and engage in the Atera community. One of the most valuable things from Atera is they are committed to building a community of IT professionals. There have been many times that I have relied on the expertise of that community. So, I would advise people to get plugged into that. In terms of monitoring and managing computers and servers, it is a very solid platform. I haven't found myself wanting a lot of stuff that isn't already there. Atera is very central to our operations, so we are always looking to expand our usage. I would rate it as a nine out of 10.
Make use of the community. There are a lot of people ready to help with any questions that fellow Atera users may have. The remote monitoring is good, it's not perfect, but I don't know of any solution which is perfect. And they are really busy with constantly improving it and expanding the functionality. The remote monitoring helps me be aware of issues or malfunctions before they start to be real issues. I can take action before something becomes a real problem. For example, if a hard disk is starting to degrade, I can already replace it before it completely crashes.
If you will not try it, you have no idea. If you have two green apples, and people say, "This apple will be sweet and a bit sour." You have to try to understand it. What exactly is sweet? What exactly is sour? It is exactly the same with RMM: You have to try it before you make a decision. There are tons of different RMMs on the market: NinjaRMM, ConnectWise, Autotask, Datto, etc. All of them are good, but you always need to take a look where someone is using it and who likes it. You have to think, "What will be easy?" and, "How can you serve the client?" So, try, look, and see. There are people using the more expensive RMMs, paying per device, which is so expensive. It's crazy. They have no idea what they're talking about, because they have never used something like Atera. They should take a look at Atera and understand it. It is a 10 out of 10 because it is the best, and I like it.
Network Administrator at a university with 51-200 employees
Real User
Nov 3, 2020
I would rate Atera a nine out of ten. Atera helps to manage a computer within the organization. Managing different kinds of computers in a specific organization will give you a mess or headaches. Atera can help you to provide more durability and more understanding within a specific report. When they provide a particular solution, I always double-check the existing knowledge base, if it's accurate for the current scenario.
All corporations that have an IT department should look into and utilize this solution. It has a very user-friendly interface. It's easy to adapt and control locally or globally, according to how you want to use it. I would say it's the number one tool for all ITMS. On a scale from one to ten, I would give Atera a rating of nine.
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use...
I recommend Atera to other IT professionals. We are not currently leveraging AI due to additional fees. As a small MSP, we didn't see the potential benefit of integrating AI at the current price point. We use our own co-pilot, ChatGPT, and other tools. It would be beneficial if we could integrate our own AI tools with Atera. A reduction in AI integration pricing would be welcome. On a scale of 1-10, I rate Atera a 10.
Atera enhances the automation process in patch management. It provides comprehensive capabilities to manage and improve various tasks, allowing organization by folder and structure. For example, it enables the creation of imaging batches and specific key packages tailored for individual clients, including installing specific software, among other functionalities. Atera is significantly impacting operators by making the IT MSP's life much easier and more convenient. I will recommend the solution to other people. Overall, I rate the solution a ten out of ten.
The biggest value Atera brings to customers is that it offers a comprehensive RMM solution with a better pricing option. I recommend Atera because it’s easy to implement, has excellent capabilities, integrates with Microsoft AI, and consistently adds new features each month. My total rating for Atera is ten out of ten.
Over time, I have let colleagues in the industry who were looking at RMMs know that Atera has a trial and have told them, "Give it a try on a few machines. Sandbox it, if you're using it for deployment, so you can see the things you can use it for." That's been very helpful for them. You get a good, solid two weeks to try it out. That's how I got started. I didn't have to commit to something that might end up being like a brick, something that was not going to do what I needed it to do. But definitely go look through it. Their Knowledge Base is open. Go see some of the things that they have in it. See if they have solutions to some of your common problems. That could be very helpful for a new technician. Sometimes it feels like you're as good as how well you can Google. Also, if you have any questions, Atera has communities through social media. I'm a part of quite a few MSP groups where I'll look at what the trends are and what people like and what they don't like about it. In terms of automating processes, I've used it a little bit for onboarding and device provisioning. I am still learning the different facets that it has, but for onboarding it has been great. That's because I'm not stuck in just one platform. If I have PCs, I know the layout that I want and I can build out the profiles that I want. And I can then use Atera to push them, which is great. It's the same on the Mac side. It's true that with Mac there can be more of a dance because there are more of those little pieces, but Atera saves so much time, especially when you have clients that have specific profiles. One piece that I am looking into more is the patch management and some of their integrations. Another thing that I've seen that has a lot of potential, something I'm still playing with, is the network discovery piece for people who are still in the office and not working remotely. It gives them an idea of what kind of devices are on their network. Should they be there? Should they not? We can use it as a diagnostic tool and say to our client, "Hey, you should only have 10 machines, but you have 15. Where are these other fives coming from?" They may say, "Oh my goodness, I'm not sure. Let's look into that." It gives us good conversation points to help keep our clients in the know, without overwhelming them to the point that they don't understand what's going on. One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations. Especially when it comes to the cybersecurity realm, we have many companies using different types of antivirus solutions. Over the past year, Atera has added additional antivirus integrations. If there has been one antivirus that we've been working with most, but, over time, another one has really stepped up, Atera is already working on an integration for that because that antivirus is being used around the world. I've really enjoyed that piece. If you see the things you need, chances are they have a developer working on it. If not, you can literally message one of their developers, and say, "Hey, it would be great if you had this," and they'll say, "That's an awesome idea. Let me work on it." In my experience with other RMMs, you're not given that type of access where your voice really is heard. If you want to feel like you're making an impact with your IT solutions, and you want to make sure that you're being heard, Atera is an excellent avenue for that. They have their roadmap listed for you. If I'm wondering if they work with a particular antivirus, I look at their page where they talk about things that they're looking to add, and where they're looking at what the priorities are among their clients. I can see if someone has already asked that question. I can up-vote it if I would love that as well. I can give the reasons why I need it, and then they work on it. Any area that I have that I want to be improved, I can let my voice be heard. Being able to talk with Atera is helpful because they also ask, "What are some other ones that you use?" That growth, and the way they really listen to their customers, has been amazing. I have not seen that with many IT vendors, period. They actually take into account what the customers want and they add it to their sprints. Atera is a very proactive company and that's why I enjoy using them.
I would rate Atera an eight out of ten.
I would rate it an eight out of 10.
I recommend anyone using ConnectWise or any other IT management software to use Atera instead. It is a very good solution. I rate Atera a ten out of ten.
Definitely try it. Give it at least a good one to two weeks. Work with the Help Desk if there is something that you aren't seeing. Chances are it is there and you are just not looking for it in the right place. The biggest lesson learnt: Just because it is low cost doesn't mean it is low quality. I tried them out before, and I was like, "Oh, no. This isn't going to work for me." Then, I came back and tried them again. They had added so much. I would rate this solution as 10 out of 10.
It has been running for five years, so we are happy with Atera. It has a great pricing model and is a great product. It looks sharp and is responsive. It is the first tab that I open on my browser in the morning. The best thing that you can do is start a trial, reach out to Atera, and see if they have time for a one-on-one to run you through the product. Also, ask for an extension on your trial because you get 14 days, and 14 days isn't enough to fully evaluate a major decision that will be the core background of your business. I have done some automations in it. For example, if disks are filling up, I run a script straight away to clean up the disk. A lot of my automations are basic things like that, outside of the patching automation. A lot of the automations are around that scripting side of things. When you set them up, I know they work very well. A lot of what I do is basic automation, patching, and disk cleanup. I also pull a couple of reports from an endpoint. That is about it. A lot of the stuff which I really wanted has been delivered, like an SNMP template. So, you can just save one template and apply it to devices so you are not forever copying numbers and naming them. That has all been added and is being improved upon. We use it across the board. Our three companies are all on Atera. We might be implementing the PSA model and ticketing system in one of the businesses, which is starting to grow quite rapidly. That would be the only increase in terms of usage. The only other way in which we would increase is if I needed another staff member eventually. Then, I would have to add them to my subscription, but that is not a big deal. This solution should always come out ahead. Unless you have a client with a 100-plus seat who is demanding a dedicated resource, the value is always going to be there. If it wasn't 10 (out of 10), I wouldn't have stuck with them for five years. If it isn't performing, you should replace it. You can't throw money against the wall, because it's kind of pointless.
It is a very intuitive product to get in and just start pushing buttons. I would advise anybody looking to sign up with Atera to check out some of their past webinars that they have run on various topics and engage in the Atera community. One of the most valuable things from Atera is they are committed to building a community of IT professionals. There have been many times that I have relied on the expertise of that community. So, I would advise people to get plugged into that. In terms of monitoring and managing computers and servers, it is a very solid platform. I haven't found myself wanting a lot of stuff that isn't already there. Atera is very central to our operations, so we are always looking to expand our usage. I would rate it as a nine out of 10.
Make use of the community. There are a lot of people ready to help with any questions that fellow Atera users may have. The remote monitoring is good, it's not perfect, but I don't know of any solution which is perfect. And they are really busy with constantly improving it and expanding the functionality. The remote monitoring helps me be aware of issues or malfunctions before they start to be real issues. I can take action before something becomes a real problem. For example, if a hard disk is starting to degrade, I can already replace it before it completely crashes.
If you will not try it, you have no idea. If you have two green apples, and people say, "This apple will be sweet and a bit sour." You have to try to understand it. What exactly is sweet? What exactly is sour? It is exactly the same with RMM: You have to try it before you make a decision. There are tons of different RMMs on the market: NinjaRMM, ConnectWise, Autotask, Datto, etc. All of them are good, but you always need to take a look where someone is using it and who likes it. You have to think, "What will be easy?" and, "How can you serve the client?" So, try, look, and see. There are people using the more expensive RMMs, paying per device, which is so expensive. It's crazy. They have no idea what they're talking about, because they have never used something like Atera. They should take a look at Atera and understand it. It is a 10 out of 10 because it is the best, and I like it.
I would rate Atera a nine out of ten. Atera helps to manage a computer within the organization. Managing different kinds of computers in a specific organization will give you a mess or headaches. Atera can help you to provide more durability and more understanding within a specific report. When they provide a particular solution, I always double-check the existing knowledge base, if it's accurate for the current scenario.
All corporations that have an IT department should look into and utilize this solution. It has a very user-friendly interface. It's easy to adapt and control locally or globally, according to how you want to use it. I would say it's the number one tool for all ITMS. On a scale from one to ten, I would give Atera a rating of nine.