I am not using the AI capabilities of 3CX Live Chat. We are mainly using it to receive calls, and this feature is not in our subscription as it is not a current need for us. 3CX Live Chat is deployed in our organization as an application. We install it on macOS, we have the Google Chrome extension, and we also use mobile applications. We have not deployed it as software as a service in our cloud. My advice to others looking into using 3CX Live Chat is to analyze their current issues and compare them with other applications in the market to get the best value for the price. If 3CX Live Chat is the most reliable tool for their business, they can choose it; otherwise, I suggest looking at other competitive tools available. I would rate 3CX Live Chat overall as five out of ten.
My advice for others considering 3CX Live Chat is to understand their communication requirements and test available features during the setup, plan for integrations with existing systems in advance, and consider this a solid option for organizations looking for reliability, flexibility, and cost efficiency in live chat solutions. I would rate 3CX Live Chat an 8 out of 10.
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Real User
Jul 18, 2022
I’m not sure which version of the solution we’re using. Potential new users should first check whether the device they have is compatible. There have been, for us, loading problems. Those issues may be something from the system, from the processor, or something like that. However, due to those known issues, they should check whether they will have any problem loading it or not. I’d rate it a seven out of ten. There is much room for improvement, although its capabilities are good.
CIO at a transportation company with 201-500 employees
Real User
Dec 27, 2021
I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now.
Senior manager at a retailer with 10,001+ employees
Real User
Nov 8, 2021
I would advise going with the subscription-based model. It will be economical, as well as scalable in the future. It will be saving on a lot of under utilized resources. A customer can subscribe for more channels, or they can reduce the subscription. There is flexibility now that customers can benefit from. I would rate it a ten out of ten.
Find a good partner to host and support the installation and choose your handsets wisely.
Yealink T54Ws make a great handset for most scenarios and I would recommend these over other brands currently, both for features, support and reliability.
ICT Manager at a manufacturing company with 51-200 employees
Real User
Sep 24, 2021
My advice to those wanting to implement the solution is to make sure they have a decent internet service provider. 3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution. I would recommend this solution to others. I rate 3CX Live Chat a nine out of ten.
If you are a new entrant to the voice network field, it would be better for you to get some knowledge before implementing the system. With 3CX, they have their own learning materials related to their product. If you are implementing this system for the production teams, then it would be better to have thorough discussions with those teams about the required factors before installation. On a scale from one to ten, I would rate this solution at eight.
My advice is that people should first truly understand their needs. 3CX can help you but you'll really need to understand what you need and then buy the right version for you. 3CX is a great system. My business grew a lot with 3CX, so I am very happy with it. I would rate 3CX eight out of 10.
Virtual Meetings have become an essential part of modern business operations, offering versatile solutions for remote collaboration and communication. Businesses can effectively bring teams together from across the globe with minimal effort.The demand for Virtual Meetings is driven by a need for flexibility and efficiency in communication. These solutions provide a platform that connects individuals through video, audio, and chat features, ensuring seamless interaction. They support a range...
I am not using the AI capabilities of 3CX Live Chat. We are mainly using it to receive calls, and this feature is not in our subscription as it is not a current need for us. 3CX Live Chat is deployed in our organization as an application. We install it on macOS, we have the Google Chrome extension, and we also use mobile applications. We have not deployed it as software as a service in our cloud. My advice to others looking into using 3CX Live Chat is to analyze their current issues and compare them with other applications in the market to get the best value for the price. If 3CX Live Chat is the most reliable tool for their business, they can choose it; otherwise, I suggest looking at other competitive tools available. I would rate 3CX Live Chat overall as five out of ten.
My advice for others considering 3CX Live Chat is to understand their communication requirements and test available features during the setup, plan for integrations with existing systems in advance, and consider this a solid option for organizations looking for reliability, flexibility, and cost efficiency in live chat solutions. I would rate 3CX Live Chat an 8 out of 10.
I'd rate the solution eight out of ten.
I rate the solution a six out of ten. I advise others to understand the networking presets as the solution is heavily network-based.
I’m not sure which version of the solution we’re using. Potential new users should first check whether the device they have is compatible. There have been, for us, loading problems. Those issues may be something from the system, from the processor, or something like that. However, due to those known issues, they should check whether they will have any problem loading it or not. I’d rate it a seven out of ten. There is much room for improvement, although its capabilities are good.
I would rate this solution 8 out of 10. I think it's the best option to use. It's very popular and very easy to use.
I rate 3CX Live Chat 10 out of 10. It's the best product to use. I'm so happy with it. 3CX is straightforward to use and makes life easier.
I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now.
I would advise going with the subscription-based model. It will be economical, as well as scalable in the future. It will be saving on a lot of under utilized resources. A customer can subscribe for more channels, or they can reduce the subscription. There is flexibility now that customers can benefit from. I would rate it a ten out of ten.
Find a good partner to host and support the installation and choose your handsets wisely.
Yealink T54Ws make a great handset for most scenarios and I would recommend these over other brands currently, both for features, support and reliability.
My advice to those wanting to implement the solution is to make sure they have a decent internet service provider. 3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution. I would recommend this solution to others. I rate 3CX Live Chat a nine out of ten.
If you are a new entrant to the voice network field, it would be better for you to get some knowledge before implementing the system. With 3CX, they have their own learning materials related to their product. If you are implementing this system for the production teams, then it would be better to have thorough discussions with those teams about the required factors before installation. On a scale from one to ten, I would rate this solution at eight.
I rate 3CX Live Chat a ten out of ten.
My advice is that people should first truly understand their needs. 3CX can help you but you'll really need to understand what you need and then buy the right version for you. 3CX is a great system. My business grew a lot with 3CX, so I am very happy with it. I would rate 3CX eight out of 10.