Bizagi and WorkFusion compete in the process automation category. WorkFusion appears to have an edge due to its advanced features and scalability, appealing to organizations handling complex tasks.
Features: Bizagi offers quick process automation with ease-of-use standout features for documentation and transparency, supported by BPMN 2.0 compliance. WorkFusion is known for potent machine learning capabilities, cognitive features, and integration support, making it ideal for complex document processing.
Room for Improvement: Bizagi users highlight the need for better diagram organization, element resizing, and clearer licensing options. Meanwhile, WorkFusion's user interface and no-code capabilities could be expanded, alongside improvements in machine learning accuracy.
Ease of Deployment and Customer Service: Bizagi provides flexible deployment options, including hybrid and on-premises setups. Its customer service feedback is varied, whereas WorkFusion offers diverse deployment models, with emphasis on cloud solutions, but requires quicker response times.
Pricing and ROI: Bizagi offers a free version with competitive pricing, appealing to budget-conscious users, though recent price hikes are noted. WorkFusion's higher pricing is offset by comprehensive features, offering justified ROI for enterprises with budget accommodations.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
They respond quickly, collect necessary logs, and sometimes propose new solutions.
Some issues are resolved quickly, while others might take time as they require further analysis.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion requires a strong background in Java to meet requirements effectively.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
The main concern is the technical nature, which requires significant Java skills.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
It is worth the money as a tool.
I am not familiar with the exact pricing, however, it is considered pricey.
It is open source.
The user interface is very good, making it easy for business people to understand.
It also supports reusable code components through Java, making it efficient for developers.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
The platform now includes auto machine learning and AI capabilities.
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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