My main use case for VTEX Commerce Platform is for e-commerce every day. I use VTEX Commerce Platform for everything in my daily work, from catalog management to managing different stores.
Daily operations have become streamlined as I manage multiple stores and catalogs from one place
What is our primary use case?
What is most valuable?
The best features VTEX Commerce Platform offers for me are its versatility, the way it adapts and integrates with multiple platforms, and the ability to build different adaptive flows on top of it for all business models.
I particularly appreciate how we manage the catalog, its versatility to adapt to different business models, and its possibilities for configuring logistics models in VTEX Commerce Platform.
VTEX Commerce Platform has positively impacted my organization by making my work easier and having a positive impact overall. It has helped my business by increasing sales and making management easier.
What needs improvement?
I do not find it easy to manage all my stores and products from one place in VTEX Commerce Platform, as the dashboards are somewhat sparse in analytical information despite making it easy to manage all the stores from one place.
I would appreciate improvements to the checkout and the B2B functionalities in VTEX Commerce Platform. For example, I would improve the checkout by allowing multiple selection of carriers since split order has limitations.
Organizations could communicate better with master data within VTEX Commerce Platform. I would also appreciate better automation of the information and the onboarding of customers between leads and real customers in my organization.
For how long have I used the solution?
I have been using VTEX Commerce Platform for six years.
What do I think about the stability of the solution?
VTEX Commerce Platform is mostly stable and works without problems.
What do I think about the scalability of the solution?
VTEX Commerce Platform's scalability is good, as it can grow with my business and handle more users or sales easily.
How are customer service and support?
The customer support for VTEX Commerce Platform is helpful when I have a problem, and I find them effective. I would rate the customer support for VTEX Commerce Platform a ten.
How would you rate customer service and support?
Positive
What was our ROI?
I have seen a return on investment with VTEX Commerce Platform in sales. Sales have increased, and I have seen an increase in percentage terms using VTEX Commerce Platform, although I do not have that data.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for VTEX Commerce Platform has been easy, and I encountered no problems.
What other advice do I have?
My advice for others looking into using VTEX Commerce Platform is to study the configuration and refer to the documentation.
