Call Center Manager at a consultancy with 11-50 employees
Aug 19, 2026
Verint Citizen Engagement has positively impacted my organization by improving our quality score; CSAT improved, quality score improved, and overall customer engagement improved, which is very important since I work in sales.
Call Center Manager at a consultancy with 11-50 employees
Aug 19, 2026
Sometimes it messes up with translation or shows stress, not accounting for cultural differences, particularly needing more training with Urdu speakers.
I think Verint Citizen Engagement is very useful for organization and for using and navigating the dashboard, however, the interface could be updated to require less clicking when jumping between scorecards.
