If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!

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UserVoice Cons review quotes

it_user245436

Digital Marketing Apprentice at a tech services company with 51-200 employees

May 28, 2015

The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea.

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it_user456540

Customer Care Associate at a marketing services firm with 51-200 employees

May 5, 2016

Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us.

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it_user494850

Director of Client Support at a healthcare company with 51-200 employees

Sep 1, 2016

We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.

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Customer Feedback Management

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Customer Feedback Management