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UiPath Platform pros and cons

Vendor: UiPath
4.4 out of 5
Badge Ranked 1
3,366 followers
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Pros & Cons summary

UiPath Platform enables non-technical users to automate business processes without coding expertise, providing scalability and cloud connectivity via AWS. While it enhances productivity by automating repetitive tasks and boasts a supportive community, users report issues with technical support response time, complex setup requirements, a complicated licensing model, and system stability. Integration with systems like SAP and performance reliability at scale are noted areas for improvement, potentially affecting smaller companies' accessibility.

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Prominent pros & cons

PROS

UiPath Platform significantly enhances efficiency by reducing manual tasks, enabling employees to focus on higher-value work.
Its automation capabilities are user-friendly, requiring minimal technical skills and making it accessible to non-technical users.
The community support and wealth of training resources, including UiPath Academy, provide immense value in skill-building and problem-solving.
Integrations with various applications and technologies allow for seamless workflow automation and data extraction.
UiPath Platform's scalability options, such as cloud solutions, help organizations adapt and expand their automation initiatives efficiently.

CONS

Technical support for UiPath takes time to reply, and escalation of issues can be slow and cumbersome.
UiPath relies heavily on programming knowledge, creating challenges for non-technical team members who struggle with learning coding aspects for effective RPA development.
Stability issues persist, with some releases being shaky and causing interruptions in operations that require frequent maintenance and debugging.
OCR and machine learning capabilities in UiPath have room for improvement, as they often struggle with document processing, handwritten documents, and OCR accuracy.
Licensing is complicated and costly compared to competitors, with frequent changes in pricing structure and lack of flexibility for scalability needs.
 

UiPath Platform Pros review quotes

reviewer1414743 - PeerSpot reviewer
Feb 15, 2021
The highest benefit of it is that it's just there, ready to use, and you don't need to start from a blank screen.
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Issac Paul - PeerSpot reviewer
Sep 18, 2022
Excel automation is extremely reliable. Excel integration is one of the top features that I have been using. We also have a feature called Document Understanding for processing the PDF format of an invoice by a bot. It has the capability to scan an invoice and then pick out the required fields, such as the name of the vendor, the details of the products being sent, or the cost of the product.
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JV
Jul 12, 2021
The automation Cloud Platform has definitely helped reduce the time it takes to create automation. It brings a lot of things together. It's easy to use for clients and customers. It makes it easy to bring different disciplines together, so I don't need to think about how to reuse my code, or how to explain to the customer, and I don't need to share the processes to be able to release, run, and monitor and to get reports on the results.
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UiPath Platform
April 2025
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reviewer1642377 - PeerSpot reviewer
Aug 2, 2021
We had a cost reduction of approximately 20% in our operations.
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MB
Jul 20, 2021
It is a very simple tool to work with for anybody. Simplicity is the best in UiPath. It also has the best community support. If we are looking for any solution, we can directly reach out to UiPath at any point in time.
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GJ
Mar 3, 2021
The biggest benefit that we have from UiPath comes from using the API.
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SS
Jul 29, 2021
The product has reduced the cost of our automation operations.
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HJ
Jul 8, 2021
The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive.
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RS
Jul 12, 2021
At my previous company, in the best scenario, we removed almost 200 hours per month of client usage, making it automated with almost zero errors. So, about 32 employees were freed up from their work per month, and now there are only two. This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit.
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AS
Feb 12, 2021
It is a single point of truth. There is no discrepancy or ambiguity. We can go to the leadership team, and say, "This is what it saves us on costs, man-hours, and effort that we used to do manually versus what we are doing now using the bots."
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UiPath Platform Cons review quotes

reviewer1414743 - PeerSpot reviewer
Feb 15, 2021
From a developer's point of view, my biggest struggle with UiPath is debugging.
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Issac Paul - PeerSpot reviewer
Sep 18, 2022
Sometimes, we do find that the bots misbehave or there are bugs that prevent the bot from executing even when the business cases are completely listed out. It could be that the cloud Orchestrator doesn't send the trigger to the runner systems to start the process because of small internet fluctuation. Sometimes, we find that the processes are killing the execution themselves and going into a halt state without any errors in the program. So, we do see some reliability issues, but these happen once in 20 or 30 instances. They are not on a regular basis. However, when that happens, it does create panic, and we have to immediately rectify it. If they can focus on that, it would be good.
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JV
Jul 12, 2021
I'm trying not to sound negative about it as I like them a lot, however, the process mining and the process mining features stem further away from the development of the robots and the monitoring. The development, run, and monitoring are really closely knit, or really close together, and then process discovery is starting to get there. It's on its way, however, I don't see that it's as closely connected as the other three parts.
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Buyer's Guide
UiPath Platform
April 2025
Free Report: UiPath Platform Reviews and More
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
DOWNLOAD NOW
850,043 professionals have used our research since 2012.
reviewer1642377 - PeerSpot reviewer
Aug 2, 2021
If I can get a little bit more data and a little bit more customization on Orchestrator, that would be really great.
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MB
Jul 20, 2021
The new features or functionalities that come with UiPath upgrades don't work perfectly in the initial days. Their new releases are not stable. We always find some set of issues. I have to work with the UiPath team for a week or so to resolve the issues, and then I'm able to use it. The stabilization should be there. We expect UiPath to reduce the number of errors before rolling out new features to end-users or customers.
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GJ
Mar 3, 2021
The first area that needs improvement is backward compatibility.
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SS
Jul 29, 2021
When the Orchestrator got upgraded and UiPath didn't get upgraded, we started getting errors regarding the managed packages; the packages were not getting upgraded.
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HJ
Jul 8, 2021
The Orchestrator is in drastic need of improvement. Three or four years ago, the Orchestrator UI was very simple and comfortable to use but now, they have added so many features that it is difficult for new users to quickly understand it.
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RS
Jul 12, 2021
When it comes to debugging, there is some improvement needed for UiPath compared to other RPA tools. There are features to edit the workflow or content of the automation file while we are debugging. For example, we have 10,000 lines of code that we have integrated by 10 different users. So, there is one integrated code and you are debugging it. After some time, you might find a line which is not an error. You may have forgotten to remove it or change the value to your desired criteria. It is really a pain to stop the entire debug session and just edit it, then start again at zero. It will do the same steps again just to reach that level or step where you were actually stuck previously. Whereas, in different automation tools, whether you are on the findings step or in-between a debug session, you can actually edit that information. This is good because sometimes the developer also forgets to add or remove certain values in-between a long code. I think this should be improved in UiPath. This should already be in consideration because I have been in touch with UiPath a couple of times because of this.
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AS
Feb 12, 2021
To provide detailed analysis, there has to be some improvements so we can provide drill-down data to developers showing, "Hey, this has gone wrong." If they could also incorporate that as part of the reports, then it would be very quick to view on the dashboards.
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Product Categories

Product Categories
Agentic Automation
Robotic Process Automation (RPA)

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Product Categories

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