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UiPath Platform pros and cons

Vendor: UiPath
4.4 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

UiPath Platform is praised for its ability to significantly reduce manual work, enhance efficiency, and increase Return on Investment.
The platform is valued for its scalability and flexibility in handling various automation needs, freeing employees for higher-value tasks.
Numerous users highlight the substantial time savings and elimination of human errors offered by UiPath Platform.
UiPath Platform is appreciated for its comprehensive ecosystem that supports end-to-end automation and seamless integration with other technologies.
Users commend UiPath Platform's ease of use, even praising it for transforming their organization's operations and enhancing process accuracy.

CONS

UiPath Platform's pricing is considered too high, making it less competitive compared to other RPA tools like Automation Anywhere and Microsoft Power Automate.
The licensing model in UiPath Platform is often seen as complex and confusing, particularly as it changes annually, complicating planning and budgeting for organizations.
Users cite scalability issues, particularly in assigning licenses dynamically across robots, which affect the platform's ability to process large data sets efficiently.
Technical support from UiPath is frequently described as slow and unresponsive, with delays impacting the ability to troubleshoot effectively.
Integration with other applications and services like Microsoft products, APIs, and external systems is another area where users feel UiPath can improve.
 

UiPath Platform Pros review quotes

HP
Senior Business Process Automation Engineer at a manufacturing company with 10,001+ employees
Aug 10, 2026
Across various applications and automations, we see a thirty to forty percent reduction in manual effort and considerable improvements in processing turnaround time.
Sathyajith S - PeerSpot reviewer
Technical Specialist - Platform Engineer at a financial services firm with 10,001+ employees
Aug 19, 2026
Overall, I can say that UiPath Platform is an excellent application for strong end-to-end automation, reducing manual effort and operational costs.
SU
Associate Consultant at Avaali
Aug 18, 2026
With 62 deployed bots, approximately 600,000 hours are saved monthly, illustrating UiPath Platform's impact.
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
910,005 professionals have used our research since 2012.
Mohammed Ansari - PeerSpot reviewer
AI & Automation Developer at HP
Aug 10, 2026
One of the best features UiPath Platform offers is that it is user-friendly, with end-to-end automation capabilities, ease of use, strong AI integration, and a low-code approach so that even a beginner or business user can start developing automations seamlessly.
reviewer2761431 - PeerSpot reviewer
Manager Rpa at a retailer with 10,001+ employees
Oct 1, 2025
We have created context-grounded searches or chatbots using context grounding, and we also use context grounding within an Agentic flow where a bot or agent reads ServiceNow tickets to determine whether it has been assigned to the right work group.
CS
Program Manager at a healthcare company with 10,001+ employees
Sep 30, 2025
Since we're still on-prem, the Orchestrator feature of UiPath Platform has been key in us being able to monitor and see exactly what is going on with the automations.
Kyle Grimm - PeerSpot reviewer
Automation Developer at Worthington Industries
Oct 1, 2025
The feature of UiPath Platform that I appreciate the most is the Desktop Studio.
reviewer2761035 - PeerSpot reviewer
Senior Business Analyst at a healthcare company with 1,001-5,000 employees
Sep 30, 2025
The unattended bots have been most successful for us so far.
Jonny Roche - PeerSpot reviewer
Portfolio Product Owner at a insurance company with 10,001+ employees
Sep 30, 2025
The features I find most valuable within UiPath Platform are the logging and controls, and the ability to bring value to the firm extremely quickly due to the low-code, no-code functionality.
Raheel Irshad Khan - PeerSpot reviewer
Rpa Solution Architect at MPC Cloud Consulting Pvt Ltd
Apr 6, 2026
UiPath Platform stands out for me because of its usability, its diversification, its integration, and having multiple options for the same thing in different ways.
 

UiPath Platform Cons review quotes

HP
Senior Business Process Automation Engineer at a manufacturing company with 10,001+ employees
Aug 10, 2026
Sometimes, we encounter system errors that could be resolved via support, but connection issues are more frequent in enterprise applications.
Sathyajith S - PeerSpot reviewer
Technical Specialist - Platform Engineer at a financial services firm with 10,001+ employees
Aug 19, 2026
UiPath Platform has positively impacted our organization by allowing us to handle outages more effectively. In the past, whenever an outage occurred, we were the ones raising the case with the UiPath Platform technical support team before they noticed it, and it should be identified by the UiPath Platform team first, then communicated to all business users and the platform team—this is a significant disadvantage of UiPath Platform Application Support.
SU
Associate Consultant at Avaali
Aug 18, 2026
The pricing, setup costs, and licensing for UiPath Platform are quite high, making it challenging for many organizations to afford.
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
910,005 professionals have used our research since 2012.
Mohammed Ansari - PeerSpot reviewer
AI & Automation Developer at HP
Aug 10, 2026
UiPath Platform is already quite comprehensive, but if I have to name a few areas that it can be improved, the first thing I would say is licensing. Licensing and pricing could be less complex, more affordable and more transparent, especially for the organizations who are just starting up or trying to scale.
reviewer2761431 - PeerSpot reviewer
Manager Rpa at a retailer with 10,001+ employees
Oct 1, 2025
The one thing I would recommend to improve is pricing, which is a big challenge.
CS
Program Manager at a healthcare company with 10,001+ employees
Sep 30, 2025
To make it a ten out of ten, it would help if they understand that we don't work 24/7, so we're not going to respond immediately when they send an email asking for a response.
Kyle Grimm - PeerSpot reviewer
Automation Developer at Worthington Industries
Oct 1, 2025
My thoughts on UiPath Platform's user community suggest that a lot of content seems outdated and old now that gets referenced.
reviewer2761035 - PeerSpot reviewer
Senior Business Analyst at a healthcare company with 1,001-5,000 employees
Sep 30, 2025
If improvements can be made to attended bots, that would be beneficial as there are many use cases in our company that we haven't explored yet.
Jonny Roche - PeerSpot reviewer
Portfolio Product Owner at a insurance company with 10,001+ employees
Sep 30, 2025
I did not find support helpful.
Raheel Irshad Khan - PeerSpot reviewer
Rpa Solution Architect at MPC Cloud Consulting Pvt Ltd
Apr 6, 2026
UiPath Platform pricing is high. Whenever an organization tries to opt for UiPath Platform, the real question comes regarding its price.