What is our primary use case?
Our major use case is for data blocking and security, content categorization, and generating accessibility reports to track where data has been accessed, including email shares. Getting all these reports and keeping track of it all.
What is most valuable?
The most valuable feature is its basic DLP functionality. However, for more advanced features, like single sign-on, we prefer Forcepoint due to the limitations of Trend Micro DLP.
What needs improvement?
Typically, DLP solutions do not cover emails without an additional component, which necessitates a dual-service proposal. Comparatively, on-premises deployments offer more features locally than online or remote deployments, which sometimes face challenges with feature support. This is a common issue with Trend.
Therefore, for more advanced features, like single sign-on, we prefer Forcepoint due to the limitations of Trend Micro DLP.
For how long have I used the solution?
We've been using it for around three to four years.
What do I think about the stability of the solution?
It's a mixed situation. I can't be entirely sure, but it feels like a 50-50 scenario. It's not completely reliable.
We've explored other services like Palo Alto and encountered challenges, even with CheckPoint, leading us to choose Forcepoint.
For basic DLP settings such as device control, HIPS requirements, and standard policy checks, we opt for IDLP with an electronic option.
However, for more comprehensive needs like single sign-on and antivirus scans, we switch to Forcepoint. It seems that challenges arise in specific scenarios, especially for customers across multiple platforms and regions. It's case-by-case, but generally, it's 50-50.
What do I think about the scalability of the solution?
We have about 700 users set up.
How are customer service and support?
For us, contacting technical support is often necessary. Trend Micro is better in this aspect.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We are familiar with Forcepoint. The choice is project-specific. We've also used Sophos DLP, DansGuardian, and other products. It boils down to budget considerations and the specific features the customer needs.
If the customer has a requirement to go with Gartner's recommended product or they want to have a feature compatibility with, like, they want to go with other options, but having the same feature or the availability. It depends upon the requirement.
How was the initial setup?
The basic setup, like configuring servers or deploying the SaaS platform and agent implementation, is straightforward.
The main challenge arises when implementing and synchronizing policies, or meeting specific customer expectations with Integrated DLP. It varies based on the scenario.
The initial setup is simple and not a significant challenge. However, deploying agents, configuring policies, and making future amendments can become complicated and challenging.
It's primarily on the cloud, about 70%, and for certain DLP requirements, 30% is on-premises.
What was our ROI?
The cost-effective aspect depends on the specific needs and feature capabilities the customer is looking for. We focus on matching features with customer needs rather than just pushing products.
For customers implementing DLP for the first time or those with compliance requirements, Trend Micro can be a suitable option if they're looking for a basic setup.
Over time, as requirements evolve, we might recommend transitioning to Forcepoint for more advanced security needs.
For customers with specific needs dictated by their CSO or CTO, we typically propose Forcepoint right away, as it covers a wider range of features, including data in motion and at transit. For endpoint security, especially email, we recommend Office 365 or Cisco for inbound email security.
What's my experience with pricing, setup cost, and licensing?
It's not too expensive, especially when compared to SecureTech, and Forcepoint. It's actually cheaper. A license costs about INR 4,000 to INR 5,000, roughly $60 per license per year.
In comparison, Forcepoint licenses are around $90 to $95.
What other advice do I have?
For those new to DLP seeking basic protection, Trend Micro is a feasible option, especially for those with limited budgets.
However, for customers needing advanced security features, such as data protection in motion and at rest with granular control, we recommend Forcepoint, which offers cloud-based and on-premises solutions tailored to the customer's infrastructure and budget.
Overall, I would rate the solution an eight out of ten. We have regular interactions and training sessions with Trend Micro, which helps maintain a good relationship with them.
*Disclosure: My company has a business relationship with this vendor other than being a customer:
