Rootly pros and cons

Name: Rootly
Brand: Rootly
Rating: 4.0 (5 reviews)

Vendor: Rootly

4.0 out of 5

5 reviews
100% willing to recommend

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Pros & Cons summary

Rootly reduced incident creation by 30% in three months through Slack group strategies and improved alert reliability over ObsGenie. Noted for its cost-effectiveness, ease of use, and customer support, Rootly also saves time with Slack timeline integrations. Challenges include tricky integrations, occasional crashes, bugs in new features, and non-technical user difficulties, highlighting areas for improvement.

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Prominent pros & cons

PROS

With the strategic approach of putting everyone in a Slack group to resolve incidents, they reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly.

Rootly has positively impacted their organization by being much more user-friendly compared to ObsGenie.

Rootly is very valuable, especially because it's very cost-effective, very easy to use, and it has a very proactive and supportive customer support team.

Rootly has positively impacted their organization by allowing them to receive on-call alerts successfully, whereas before Rootly, there were issues with missing alerts.

Rootly has positively impacted their organization by saving time with manually adding timelines, as they are already built-in when timelines are added in Slack through integration.

CONS

Integration process could be easier with AI assistance.

Rootly crashed during an incident, causing loss of alerting.

Slightly buggy for new features.

Non-technical users find integration challenging.

Areas for improvement identified in Rootly's features.

Rootly Pros review quotes

HarryJude

Manager at teshama

Jun 18, 2026

Rootly is very valuable, especially because it's very cost-effective, very easy to use, and it has a very proactive and supportive customer support team.

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Luis Vasconcelos

System Architect at CI&T

Jun 17, 2026

With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly.

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Chandana G

Specilist at a tech vendor with 10,001+ employees

Jul 29, 2026

Rootly has positively impacted my organization by saving time with manually adding timelines, as they are already built in when timelines are added in Slack through integration.

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Nikolai Dvoinishnikov

Devops engineer at a tech vendor with 51-200 employees

Jun 9, 2026

Rootly has positively impacted our organization because, in comparison to ObsGenie, the tool we used before Rootly, it is much more user-friendly, including the user interface and the whole approach to alerting and routing these alerts.

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Rootly Cons review quotes

HarryJude

Manager at teshama

Jun 18, 2026

Rootly can be improved as it's slightly buggy for new features.

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Luis Vasconcelos

System Architect at CI&T

Jun 17, 2026

The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users.

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Chandana G

Specilist at a tech vendor with 10,001+ employees

Jul 29, 2026

There are a few areas where Rootly can be improved.

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