

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Resource count has probably reduced by about ten to twenty percent due to the reduced incident count, which enables me to identify issues faster, meaning business recovery is quicker.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
For technical support, we have only had to address password resets and alert mismatching.
Rootly's customer support is great; every time we have had to use it, they have gotten in touch with us really quickly and connected us to the relevant teams to fix our problems or potentially suggest a feature for the future.
The customer support is quite good; I can write to Rootly specialists in Slack, and that is very useful.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
If we ever need to add a new alert, we just put it into the code, run the pipeline, and we are done.
Rootly's scalability is great; it goes under the hood and my colleagues and I as users do not think about it generally.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
We had one incident when we lost alerting generally because Rootly crashed, and we did not like it.
The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users.
Enhancing search functionality to make it easier to locate historical incidents and action items would be beneficial.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
There are indirect costs related to managing open-source products, leading to resource investment in maintaining the dashboards for these capabilities.
Generally, it is great and the price is great, and that is the reason we chose Rootly.
Rootly scheduled a call with us and was very quick to give us a POC license to trial out the full product.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly.
Rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable.
The precise rules and entities help me route alerts very specifically to the exact persons who are in charge and to rotate this person using on-call policies.
| Product | Mindshare (%) |
|---|---|
| BigPanda | 2.7% |
| Rootly | 2.8% |
| Other | 94.5% |

| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Large Enterprise | 4 |
BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.
BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.
What are the key features of BigPanda?BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.
Rootly is an essential tool for effectively addressing and managing incidents within any system or organization. With quick and reliable incident alerts, comprehensive incident management capabilities, and efficient problem-solving features, Rootly helps users to identify, prioritize, and resolve incidents, resulting in improved system reliability and reduced downtime. The solution is highly regarded for its reliability, excellent customer support, and overall value to users.
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