Helpful technical support with fair pricing and good stability
Pros and Cons
"The solution serves its purpose and does what we need it to do."
"Just implementing an ERP system takes a lot of time."
What is our primary use case?
We are using the solution as a general agent financial module in the supply chain.
What is most valuable?
It's easy to find information on the solution. You can simply Google it and do a lot of research that way.
The solution has been very stable.
The scalability is very good.
The pricing of the product is fair. It's not overly expensive.
The solution serves its purpose and does what we need it to do.
We have found the security to be very good.
Technical support has been very good.
The solution is quite secure.
What needs improvement?
I can't speak to finding any missing features. It works well for us.
We've had a few small security issues.
Just implementing an ERP system takes a lot of time. It takes a lot of time to analyze everything.
We cannot get all of the KPIs and reports as we were not always on the system. While we could generate them, we'd be charged extra. That's not really the fault of the ERP. That's more on our side. If we need information, we can run it through Tableau which we just connected to our database.
Changing QAD would involve a significant investment.
For how long have I used the solution?
I've been using the solution for five to seven years.
We have been five years in the cloud and two years on-prem for our on-premise data center.
What do I think about the stability of the solution?
The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
The solution can scale effectively. If a company wants to expand, it can.
We have 50 users on the solution right now.
How are customer service and technical support?
Customer service is very friendly and helpful. We're happy with the level of service we receive from them.
If we have any issues, we raise a ticket. As soon as we raise a ticket for any issue, they basically take care of any issue irrespective of geographic boundaries. They are very good.
Which solution did I use previously and why did I switch?
We also use a few other built-in solutions on top of this product. If we need something specific, we just build our own thing.
How was the initial setup?
We did not handle the initial setup. Therefore, I cannot speak to how easy or difficult it was. I was not a part of the process.
All the maintenance and everything is being done by QAD itself.
What about the implementation team?
We had a third party install the solution for us.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. We do not find it too high. In comparison with other ERP solutions, it's very good.
My understanding is that we pay a yearly licensing fee and they take care of everything for us.
Which other solutions did I evaluate?
We've looked into many other ERP solutions. For example, we are familiar with SAP and the Oracle E-Business Suite.
What other advice do I have?
As a cloud-based solution, we are always on the latest version.
I'd rate the solution at a nine out of ten. We're pretty happy with its capabilities overall.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.