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Oracle Integration Cloud Service OverviewUNIXBusinessApplication

Oracle Integration Cloud Service is #5 ranked solution in top Integration Platform as a Service providers. PeerSpot users give Oracle Integration Cloud Service an average rating of 8 out of 10. Oracle Integration Cloud Service is most commonly compared to Oracle Data Integrator (ODI): Oracle Integration Cloud Service vs Oracle Data Integrator (ODI). The top industry researching this solution are professionals from a computer software company, accounting for 47% of all views.
What is Oracle Integration Cloud Service?

Oracle Integration Cloud Service (ICS) delivers best in class “Hybrid” Integration. ICS is a simple and powerful integration platform in the cloud to maximize the value of your investments in SaaS and on-premises applications. It includes an intuitive web based integration designer for point and click integration between applications and a rich monitoring dashboard that provides real-time insight into the transactions, all running on a mature runtime platform on Oracle Public Cloud. ICS will help accelerate integration projects and significantly shorten the time-to-market through it's intuitive and simplified designer, an intelligent data mapper, and a library of adapters to connect to various applications.

Oracle Integration Cloud Service was previously known as Oracle ICS.

Oracle Integration Cloud Service Buyer's Guide

Download the Oracle Integration Cloud Service Buyer's Guide including reviews and more. Updated: January 2022

Oracle Integration Cloud Service Customers

Calix, Avaya, Land Lakes, Leader, PWC, Vale

Oracle Integration Cloud Service Video

Archived Oracle Integration Cloud Service Reviews (more than two years old)

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DevOps Manager at a computer software company with 51-200 employees
Real User
Offers a significant number of cloud connectors available for active integration but the solution needs to mature
Pros and Cons
  • "The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value."
  • "Now the platform is not built in a way that you can define."

What is our primary use case?

Our primary use for this solution is enterprise integration.

How has it helped my organization?

The benefits of Oracle Integration Cloud Service is in terms of its cost and pricing for an organization and its integration platform. Integration Cloud comes with a usage based pricing which means the price is based on the number of integrations which are actually used. The biggest benefit is in terms of the price point.

What is most valuable?

The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value.

What needs improvement?

The product has to mature a lot. I think they've created a lot of cloud integration platforms, and their integration cloud has to mature a lot more in terms of features and capabilities. There are other improvements for the integration cloud, like how it works with EPI.

They should bring in more orchestration and integration because it's a cloud-based solution. Now the platform is not built in a way that you can define.

For how long have I used the solution?

I've been working with it for almost two years now.

What do I think about the stability of the solution?

In terms of stability, I think a lot of features weren't added. It's not so much a stability problem.

What do I think about the scalability of the solution?

There is a limitation with the data, a limitation in terms of the amount of cancellations that you can do, and with the amount of the size of the payload.

We have around ten users using this solution in my company. We have plans to increase usage. 

How are customer service and technical support?

Our experience with their technical support is that they're just different. Sometimes they don't respond. Technical support, with the information, the documentation is not always available. You might have to reach out to another representative.

Which solution did I use previously and why did I switch?

I have experience working with Amazon Lex, Connect, Amazon QuickSight, Oracle Digital Assistant, and Oracle Integration Cloud service.

How was the initial setup?

The initial setup was very straightforward and it could be done easily. It usually takes minutes. It doesn't take much time.

What about the implementation team?

We used a consultant to work on the integration layer.

What other advice do I have?

I would rate it a six out of ten. They need to add more features and better integration.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect at a recruiting/HR firm
Real User
Good mapping, very user friendly, and easy to maintain
Pros and Cons
  • "It's very easy to get started on the solution. It's also easy to maintain, scale, and integrate according to cost factors."
  • "Oracle-based automation blueprints for the majority of the integrations would be helpful to have in a future release."

What is our primary use case?

We primarily use the solution for integration with SAP, for its specs and factors and for integration with Oracle applications. 

What is most valuable?

Everything related to the mapping is valuable. It's visual, design-wise when compared to other solutions that I used to use. 

It's very easy to get started on the solution. It's also easy to maintain, scale, and integrate according to cost factors. 

The solution is very user-friendly in terms of identifying the orchestration and targets, and associates when mapping.

What needs improvement?

The solution could benefit from using things like AI and machine learning. For example, with certain orchestration fails it would be helpful to look at them as a way to either terminate or re-issue or restart the whole process again.

Oracle-based automation blueprints for the majority of the integrations would be helpful to have in a future release.

There are some default recommendations that shouldn't be done in some of the firewall integrations. At the end of the day, I don't use the product straight out of the box. Some of the finer integrations have problems like looping or standard patterns that we will have to integrate with Windows and Linux right away. 

It would be helpful if Oracle could provide one quick deployment method.

The solution needs to provide good oversight over the entire integration platform, with more analytic capabilities.

For how long have I used the solution?

I've been using the solution for six years.

What do I think about the stability of the solution?

The solution is stable. However, they should allow for the deployment of multiple agents so that I can read and take one from another region if one region goes down. That way, it can fall back on another and there won't be any issues. Therefore, in terms of the product's capabilities, it's both there and not in terms of stability.

What do I think about the scalability of the solution?

Although the solution is fairly easy to scale, we're using the latest version which is available on OCI, and scalability should be addressed. I believe Oracle is still working on this. At the moment I think, probably small, medium integrations are good. Bigger integrations could be developed, though availability and progressive recovery are not in place yet. We have about 7,000 people on the solution. Scalability is mission critical for us at this point. The entire company utilizes it and it is integrated with critical solutions like SAP and HTML output factors.

How are customer service and technical support?

I'd say technical support is a little above average, however, it's something that Oracle could work to improve.

How was the initial setup?

In terms of the initial setup, it's very easy. Only the deployment gets really complex. You have to write items in without correcting the integration with the Cloud. It's a bit challenging. It would be helpful if they allowed for an implementation where there's an ability to write some pieces, or Java scripts, which would be helpful.

We have a team of three people, who are actually looking after integrations and maintenance, and we have a partner who we rely on at times to add new functionality or design elements.

What other advice do I have?

We mostly use the public cloud deployment model, but it depends on the requirements of the client.

I'd advise others that they need to be really clear on what integrations they need and the complexity of the integrations their client requires. As long as users identify the source target systems and the integration pattern that they would like to put in place, they will be fine. This needs to be the first step, so users may need a longer implementation phase. It would help provide a quicker outcome for them if they put the work in upfront. 

Those implementing the solution need to ensure they have the right partner with the right skillsets. 

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Oracle Integration Cloud Service. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.
EMEA Service Delivery Manager at a computer software company with 1,001-5,000 employees
Real User
A cloud service with the flexibility to bring in different streams, but needs better dashboards

What is our primary use case?

The primary use case of the solution is integration for clients.

What is most valuable?

The flexibility for bringing in different streams without depending on the architecture is the solution's most valuable feature.

What needs improvement?

There could be much improvement in integration and automation within the solution.

The solution needs better dashboarding. There should be reports on running reloads, how things are being deployed and what's in the pipeline. If there was a nice dashboard to have a look at this information, that would allow for more control of the tool itself.

From a performance perspective, there could be more improvements done.

For how long have I used the solution?

I've been using the solution for 1.5 years.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

Many think that they can use OICS as an ETL tool, which is not true. There are other offerings from Oracle that offer that, they just need this layer to bring in data and process data.

I would rate the scalability seven out of ten.

Which solution did I use previously and why did I switch?

We did not previously use another solution.

How was the initial setup?

The initial setup is straightforward. Deployment time varies depending on the size of the company. 

It really depends on the size of the project and the size of the data we'll be dealing with, but for deployment and maintenance, we have a team of three people. The bigger the company, the bigger the team you will need for maintenance. 

What other advice do I have?

We mostly use the private cloud deployment model.

I would recommend that new users not just dump all the data streams into the tool. Rather they should start small and then scale it depending on the use cases.

I would rate the solution seven out of ten. It's one of the very good counter price integration tools available on the cloud right now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Solution Architect at a tech services company with 201-500 employees
MSP
One of the most important features -- and, of course, the key differentiator -- is the newly-introduced on-premise agent.

What is our primary use case?

Primarily, we use Integration Cloud Service to integrate on-premises systems and applications, e.g. SAP, with cloud-based solutions like Salesforce

How has it helped my organization?

Building integrations between systems is no longer a pure technical discipline. Oracle ICS focuses on the main challenges when doing integrations and that is connectivity to other system as well as the data mapping.

Oracle ICS enables enterprises to start their journey to the Cloud, by providing rich integration functionalities especially in the area of integrating Cloud and On-Premise solutions. So organizations can start small and slightly start shifting their Center of Gravity to the Cloud.

In addition, the cloud marketplace provides new opportunities for enterprises because it furthers the reuse and sharing of knowledge. Due to that the time saved could be invested more valuable in evolving the core business.

Additionally Oracle Partners can also leverage from the Marketplace concept by implementing integrations for common scenarios from which customers can benefit, if the concrete integration scenario exists in their business. A win win situation: new business and participation models for partners as well as rapid time-to-market on the other hand for the enterprises.

What is most valuable?

One of the most important features -- and, of course, the key differentiator -- is the newly-introduced on-premise agent, which allows users to connect Oracle ICS to their on-premise applications without opening application-specific ports in a company's firewall.

The rapidly increasing number of adapters to connect to other cloud-based as well as on-premise applications is also very impressive, in conjunction with the consistent and predictable roadmap as well as the short release cycles (at least on a monthly basis).

The platform becomes more and more mature. Through an easy-to-understand and intuitive user interface, the creation of system integrations can be done efficiently.

What needs improvement?

I'd like to see more options regarding error analysis, especially when technical errors occur, which would be great. There could be more documentation as well.

For how long have I used the solution?

Trial/evaluations only.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

We had no issues scaling it for our needs.

How are customer service and technical support?

The level of technical support is satisfactory and the response times are acceptable. Basic documentation is available and evolving constantly. Also, the community is growing so that useful information from this side, in the form of blogs, web and screen casts, are becoming more and more popular.

Which solution did I use previously and why did I switch?

There was no previous solution in place.

How was the initial setup?

The only thing to really set up is the installation of the on-premise agent. The installation procedure is really easy and straightforward. No IDE is needed since the implementation of integrations is done using a Web Browser.

The GUI of Oracle ICS is very clear, self-explaining and improves the integration developers productivity.

Which other solutions did I evaluate?

I didn't evaluate other PaaS offerings from further vendors.

What other advice do I have?

Oracle ICS simplifies the definition of system integrations, focuses on core business features like the data mapping, and hides technical complexity away from the integration developer.

The user interface is very intuitive, responsive and easy to use, so long training periods are not needed. Furthermore, the platform has a very clear and transparent roadmap and is getting more mature with every release.

Make use of the Oracle Cloud marketplace and just do needed adjustments that are necessary for your business to rapidly increase your development speed.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle Platinum Partner and works with Oracle technologies for more than 25 years.
it_user521607
Principal, Enterprise Architect at a tech services company with 1,001-5,000 employees
Consultant
The biggest differentiator is that it is simple to integrate. Enriched with Best breed adapters, It covers Integration, orchistration, API Management, Data Management. It still lags on EDI (B2B) Intgr

What is most valuable?

We have a lot of other integration platforms, even provided by Oracle itself. The biggest differentiator is that it is simple to integrate. One is, to access an application, you just go in, click, subscribe and you are ready to build the integration. That's one.

The second is when you build the integration, you don't need integration expertise. You definitely do need a certain amount of knowledge on the application side, but that's all. You already have a very rich library of connectors, or what you can call adapters. You just need to configure those connectors. You drag and drop. It's very easy to navigate it. It's self-explanatory; just go and select an object, application or whatever you want to work with, and just click Next, Next, Next. That's all. Then you do the mapping.

Mapping is the trickiest part, I would say. You need to know what you need to map to. Mapping takes up the most time. Overall, if you look at the experience, they made it very simple in terms of integration.

now ICS brought Recommendation engine that can help customer reducing time and effort in mapping.

We do use their own products, which are on-prem, like OSB, the Service Bus, and SOA Suite. The basic differentiation is still there. You need to install, you need to maintain, you need to upgrade, and all those things and upgrade wasn't that simple so far.

Just like you talk about upgrading from 11g to 12c, it's a selfless exercise. You have to go through the entire thing in order to manage that. Here, that pain goes away. They upgrade themselves. You do not need to worry. They will make sure it's backward compatible. Nothing will wreck your existing integrations.

As far as user friendliness goes, I loved it so far. For whatever application that I'm integrating it with, I would give ICS a rating of 9 or 9.5 out of 10; others don't come close to it. They focused on it being user friendly, and they achieved it.

How has it helped my organization?

Recommendation Engine

More robust adapters and more added adapters

More orchestration capabilities

Improved agent to connect to on premise

What needs improvement?

There are certain functionalities which at this moment ICS doesn't cover, such as B2B integration. ICS doesn't cover B2B, but Oracle has SOA CS, which is, in my opinion, nothing but a SOA Suite in a cloud environment. It's the same product. We can use that product to do the B2B. ICS in particular doesn't cover that.

Also, it has some limitations around the message size and the number of messages. Those are certain limitations which I would say if they could improve, it would do better.

These are some of the things I would say that should be improved.

The rest is good and I like the product.

There's still a lot of room for improvement, but it is coming out very well considering that it is only something like two years old. It came out very well.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

It still hasn't gone into production yet. We have around five users configured already. I don't think they charge based on the users, so doubling the number of users probably should be okay. The way it works is, basically they made me the admin and I can add as many users as I want. They charge based on the number of adapters that are configured. You can have six licenses or 10 licenses.

How is customer service and technical support?

There are various ways to reach out to technical support. At this moment, Oracle is focusing on cloud. Whenever they see a potential customer, they do reply. Yes, until now technical support has been good. Being a partner, we always can reach out to our contacts.

How was the initial setup?

NA

What other advice do I have?

There's no preparation required because it's a SaaS application. They just need to subscribe. The trial was part of the Insight program. They can just go in and request a trial version. They can look into the product for themselves.

In terms of preparation, I would say you need to know your requirements, what you want to integrate, and whether those are limiting factors in ICS or not. There are prerequisites you should go through or you can work with their sales team, who basically can educate you better so you can decide whether ICS is the right product.

Oracle has a wide variety of products for integration itself. Any company that wants to get into it should know what the right product is for them to start with.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle partner.
it_user522003
Testing Program Delivery Manager at a tech services company with 10,001+ employees
Consultant
We are currently doing PoCs to learn it and move into the new cloud environment.

Valuable Features

We are seeing the benefits, it's a digital transformation. It's a real paradigm shift for many customers. It's important for every company to move forward with cloud services, especially all the services provided by Oracle; absolutely amazing.

Room for Improvement

I think it's now going through some changes. More and more customers have started adapting. That's where we know how it can fit into different segments of the market. They started introducing at a very decent pace. I think as they start expanding it worldwide, more and more customers will discover the gaps in the product. It's more of the fitment. The companies installing the Oracle cloud will start understanding how to do the gap fit analysis. That is the key, from what I understand.

Use of Solution

I have been using it for the last four months. We are currently doing PoCs. We have a sales team. We are trying to learn it ourselves and then move into the new cloud environment. Gone are the days where we were just sitting and doing databases. We are getting into cloud services more. First, we are making ourselves more acute with knowledge. Then, we bring in the customer's thoughts on the same page and make them experience all the different services provided by Oracle.

We are an Oracle partner, so we are promoting cloud services with all of our clients. The first goal for us is to bring in all the data and then do a PoC for the customer. Then, we'd want to do the real integration, an integration that I can do by myself; that would make me feel more comfortable. I want to start promoting my own company versus my partnership company. That's what I'm looking for.
With the integration cloud service, I am a beginner. I do see they are providing some really amazing services. Once I'm more comfortable with it, then I will rate it higher.

Stability Issues

It is stable; we are already seeing its stability.

Scalability Issues

It is scalable.

Customer Service and Technical Support

Their technical support is great. We're a diamond partner for Oracle. Their support services are amazing. They're knowledgeable and responsive; 10 out of 10.

Other Advice

Especially regarding Oracle Cloud, go with it. The shift which we need to do towards the cloud is, at one stage, if you're not adapting to it, I think you are late for the bus. That's my opinion.

When I select a vendor to work with, the very first thing I look at is the cost. The cost is what is driving the entire industry. I know everyone is increasingly becoming very sensitive to the cost. The second thing is the service, the customer service. As a vendor, I bring up some critical issues. I do look for them to be a partner and see how fast they solve my issue; that is very important, because any disruption to the customer is not good. That actually has some implications on their business. We need to zero down and make it more simplistic.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle Diamond Partner.
Buyer's Guide
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