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Opsgenie OverviewUNIXBusinessApplication

Opsgenie is #5 ranked solution in top IT Alerting and Incident Management tools. PeerSpot users give Opsgenie an average rating of 8 out of 10. Opsgenie is most commonly compared to PagerDuty: Opsgenie vs PagerDuty. Opsgenie is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
Buyer's Guide

Download the IT Alerting and Incident Management Buyer's Guide including reviews and more. Updated: June 2022

What is Opsgenie?

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Opsgenie Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Opsgenie Video

Opsgenie Pricing Advice

What users are saying about Opsgenie pricing:
"From the pricing perspective, they are on the higher side as compared to other competitors."

Opsgenie Reviews

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IT Manager at a tech services company with 501-1,000 employees
Real User
Top 10Leaderboard
Provides a completely automated system with good integration and stability
Pros and Cons
  • "The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."
  • "OpsGenie needs to keep up with its competitors in terms of new features and pricing."

What is our primary use case?

Monitoring and interim management are the two main features for which we are using OpsGenie.  We have an infrastructure with around 400 plus critical nodes that we are monitoring. They are scattered across various geographies and include on-premise switches, servers, other devices, and a few cloud services. There are 10 to 20 engineers who monitor it. We also do total remediation of our own. If something is broken, we'll try to fix it through our software.  The use cases also vary depending upon the client's requirements while designing a solution. We are a kind of service provider. We have our own in-house cloud management software. Based on a client's needs, we evaluate and provide the inputs. 

How has it helped my organization?

One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down. Previously, manual intervention was required. If something went down, it had to be followed up with people and escalated. Now, it is a completely automated system. There is very little manual intervention. Another reason for implementing OpsGenie was the integration of different alerts in one single console.

What is most valuable?

The integration feature is the most valuable. It provides a lot of customizations for the integrations we use. 

What needs improvement?

OpsGenie needs to keep up with its competitors in terms of new features and pricing.
Buyer's Guide
IT Alerting and Incident Management
June 2022
Find out what your peers are saying about Atlassian, PagerDuty, VictorOps and others in IT Alerting and Incident Management. Updated: June 2022.
610,518 professionals have used our research since 2012.

For how long have I used the solution?

We have been using OpsGenie for almost two to three years.

What do I think about the stability of the solution?

It is very stable. We feel very good about this. We haven't had any issues or problems with production or operations.

What do I think about the scalability of the solution?

We don't scale up at this moment. 

How are customer service and support?

Sometimes there was a delay from their side in providing a solution, and we didn't like it. I would rate them a seven out of ten in terms of support.

Which solution did I use previously and why did I switch?

We had completely person-driven or manual management. We had other open-source tools as well for monitoring, but now, we have integrated everything into OpsGenie.

How was the initial setup?

The initial setup was very straightforward. It is like plug and play. It took three to four hours to go live.

What about the implementation team?

We took care of the implementation on our own. In terms of the implementation strategy, we first tested and evaluated it with our lower environment and then re-upgraded directly to the broad environment. It was very straightforward. We didn't have to plan something very complex.

What was our ROI?

We have seen a return on our investment with OpsGenie. Compared to things like reporting where we used to spend a lot of money, the cost reduction is 20% plus. Now, we are one centralized team in one place. We don't have a service management team all across the bases, and there's a reduction in headcount as well. We have been able to reduce almost six full-time employees. 

What's my experience with pricing, setup cost, and licensing?

From the pricing perspective, they are on the higher side as compared to other competitors.

Which other solutions did I evaluate?

We did not really evaluate. OpsGenie was endorsed by one of our other companies and that's why we went with it. We were already using a couple of Atlassian products like JIRA, JIRA Help Desk. The integration with these products is very seamless. That's why we went for OpsGenie.

What other advice do I have?

It's a good product. We never faced any issues in managing this. You can definitely go for OpsGenie if it suits your environment. It's not only about the features and money. You should also feel comfortable with the product. I would rate this solution an eight out of ten. Every product can have some improvements. We have been using it for almost two to three years in this company. There might be some new features, or other products, like PagerDuty, might have already improved over OpsGenie in terms of the features.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AWS Developer at a computer software company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Many good features but needs cloud integration and orchestration
Pros and Cons
  • "OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
  • "It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

What is our primary use case?

We have a monitoring tool called Nagios, and we integrate Nagios and OpsGenie. The tickets flow from Nagios to OpsGenie. 

We have automation scripts. OpsGenie has the capability to resolve the tickets if it is predefined. If an instance goes down, then to restart the instance, we have inbuilt scripts. When the ticket comes, like instance down or instance failed, we will configure it back to restart the instance. So, that will happen with OpsGenie. It's an incident management tool.

What is most valuable?

OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible.

There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it. 

What needs improvement?

It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. 

It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial.

For how long have I used the solution?

I have been using this solution for the last one year. 

What do I think about the scalability of the solution?

It's a scalable solution.

How are customer service and technical support?

We bought it from a third-party. They're really good, and they're helping. We didn't face that many issues.

How was the initial setup?

The initial setup was very straightforward. The deployment part took one to two weeks. 

Initially, OpsGenie was new to us, so to understand its features, we had a lot of difficulties, mostly on the automation side, such as how to redirect tickets, etc.

What other advice do I have?

I recommend OpsGenie because if you compare with DataDB, the cost is very nominal, like $10 per user. It has almost all the features that DataDB has. It is a good automation tool. It's not only for incident management. You can also use it as an automation tool. It has a good automation environment.

I would rate OpsGenie a seven out of ten. It is a good product, but it needs a few more features.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner