Service and Support
Customer service is contract-based with varying results. Those with basic contracts experience delays. Technical support varies from average to excellent, with quick escalation and fast response times. Availability spans phone, email, and forums, often handled by partners or consultants. In Mexico, trained personnel are limited. Support is praised for speed and accessibility, scoring between six to ten out of ten. Users utilize external consultants and enjoy diverse language support. Issues are seldom escalated directly to NetSuite.
Deployment
NetSuite OneWorld's initial setup is often described as straightforward, though complexities can arise based on organizational needs. With strong consulting teams, many avoid such issues. Some users transitioned swiftly within months, despite challenging requirements. Implementation durations vary, typically ranging from several months for smaller clients to longer for larger ones. Migrating from legacy systems, some found NetSuite versatile and praised the effectiveness of integration teams, noting its efficiency compared to other platforms like SAP.
Scalability
NetSuite OneWorld has varied feedback on scalability for different business sizes. Users report it being effective for small to medium-sized enterprises and adaptable in growing businesses, yet some note potential performance challenges with large numbers of locations. Costs may increase significantly with scale. The software supports extensive customization across diverse industries, but user experiences differ in performance as enterprises expand. NetSuite OneWorld is positively noted for expansion and adaptability across various departments.
Stability
NetSuite OneWorld is considered stable by users, who highlight quick vendor responses and regular upgrades. Some experienced occasional unavailability and slower server response times, yet many rate stability highly, with scores like eight or nine out of ten. Users commend NetSuite for twice-yearly upgrades and regular emergency fixes. Occasional small network shutdowns were noted but no major issues. Customizations remain intact through updates, underpinning its reliability for many users.
