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Saumya Singh
Developer at Thermo Fisher Scientific Inc.
Real User
Top 10
Has great customization capabilities and has good project management, reporting, dashboards, and time management features
Pros and Cons
  • "PPM Pro absolutely enables us to create reusable project templates that reflect our project management lifecycle. We had a good customer session on this, where a team utilizes portfolio management and project management of the tool very intensively. We follow all of the templates but having said that, we have so many divisions and we have so many users and project managers utilizing the tools. They have a different bunch of templates. We're not just following one or two templates. We have a number of templates that the teams are using."
  • "I think PPM Pro is going to release a resource self-service admin which is going to duplicate the standard groups. I think that will help us a lot because right now a standard group has their own permission and we don't know what permission is getting out to the users. After the resource self-service admin will be in place, I think we will be in a much better position in terms of the formation profile."

What is our primary use case?

We have a multitude of divisions, big, small, and cross-functional. We have five different groups who use PPM Pro and they have their own instances. Within one, there are five or four different divisions and they all have different uses for utilizing PPM Pro. Some of them use it to manage staff, some use it for direct staffing and we have a process in place to segregate those processes or the approach they're using. It's huge. As technical support, I support all of those five instances with my team. There are two other members of our IT team. 

How has it helped my organization?

PPM Pro is cross-functional. When I started, one of the instances was a mess because people had a different approach or different mechanism in place. For example, they were just going ahead and creating available fields for projects without anyone's permission. We did an event where we established that only the admin should be able to create the available fields. For example, if you're creating a field under one division, the nomenclature should be BID completion methods. We established that process. After that was established, it took a while when we changed the whole approach, and now we are able to utilize it more effectively. Only the admins have the access to create the available fields. We also put the description and when it was created by the field so that we have clarity on those fields as to when they were created.

After we utilized that approach, we are in a much, much better position. Earlier, it was around 4,000 available fields that I could check. It was reduced after the cleanup by 20%. We are in a much better position right now than we were before.

PPM Pro absolutely provides managers the insight they need to empower decision-making. Especially with project managers, we focus a lot on the permissions. We don't give permission to everybody to edit anything on a project. Even if you know you're a project manager, only the project manager or the admin has all kinds of necessary access to the projects. Not everybody on the team or on the staffing can edit it. Once we established that approach, it has helped the project managers a lot in executing a successful project.

What is most valuable?

The most valuable features are project management, reporting, dashboards, and time management. In terms of reporting and dashboards, we have stakeholders who are really interested in how the R&D business users are doing. They are interested in knowing which projects their resources are allocated to and what the resource allocation looks like. 

They're also interested in the financial summary, how the resources are involved in the financial aspect of the tool or in the division. I think every division has different reporting and dashboard users. There are different kinds of users who use them very differently. Reporting and dashboards are one feature that we really use a lot. We have a huge team of Power BI and PPM Pro integrates really well with Power BI.

PPM Pro absolutely enables us to create reusable project templates that reflect our project management lifecycle. We had a good customer session on this, where a team utilizes portfolio management and project management of the tool very intensively. We follow all of the templates but having said that, we have so many divisions and we have so many users and project managers utilizing the tools. They have a different bunch of templates. We're not just following one or two templates. We have a number of templates that the teams are using.

It doesn't even take a minute to create a project using PPM Pro. It's very quick.

The process of building a team within a project depends, it varies from different person to person or different project managers and how they want to utilize it. I think the most important thing is the staffing person. Resource workbench and staffing are the two most utilized features under project management.

There is a feature under the project where you can add team members. We have the permission profiles which give the team members permission to edit or modify the information on the project. For example, if you're adding a resource as a team member of the project, you give that permission to the team member and you can also limit that to the permission providers. If you don't want that team member to be able to edit the key information on the project, you just give them the view-only permission. 

The task management features are really good. A few of the divisions are using the time management part of PPM Pro very intensively. They use timesheets and allocate hours. 

PPM Pro for viewing projects and timelines is absolutely great because we have the task view and we have the spreadsheet editor. You can view projects, both the status of the project, what we're doing, and what the timeline target date is. We usually build out a report and then a dashboard and then view it collectively as a team, as a division, or as a group.

What needs improvement?

When I joined this team, I was really interested in the dashboard because earlier there were only four or five kinds of dashboards available and now we can create 14 or 15 different kinds of visualization reports and dashboards. That was an area for improvement, if you would have asked me last year. But since then, we have the reports and dashboards coming out or already available in our Sandbox. Because of that, we were using Power BI a lot, but I think now that we have different regulations, different reporting features, and dashboard features in our PPM Pro, we have enough to do a lot of stuff in the instance itself rather than using different tools.

Under projects, there are available themes that you can create based on your convenience that are limited only to the admins and project managers. That was the approach we have utilized from last year to this year, and that has helped us a lot. Also, we are very focused on utilizing the permission matrix and we utilize the standard groups a lot.

I think PPM Pro is going to release a resource self-service admin which is going to duplicate the standard groups. I think that will help us a lot because right now a standard group has their own permission and we don't know what permission is getting out to the users. After the resource self-service admin will be in place, I think we will be in a much better position in terms of the formation profile.

For how long have I used the solution?

I joined as a technical support lead for PPM Pro in 2019. Within the organization at Thermo Fisher, we have been using PPM Pro since 2015. 

What do I think about the stability of the solution?

We don't have any stability issues. It's good. 

What do I think about the scalability of the solution?

Scalability is great. 

We have 1,026 full users and time and entry users for one instance. We have five other instances so we have close to about 2,500 users. Every division under the group has their own admin. If we have five divisions in one instance, we have an admin for each division but we also have IT teams, which I am part of. We are a team of three people, me along with two of my colleagues and we take care of all the admin needs for those five groups and for those five divisions. If somebody wants resource or user access for PPM Pro for a particular division, only the division admin or IT admin can do that. We are the IT admins and then we have the division level admin. 

R&D users use it immensely. They use it for timesheet management, reporting, dashboards, and project management.

How are customer service and technical support?

I use their technical support all the time and they're absolutely great. A few of them aren't.  

I also use the community forum where I just go and ask questions. With community discussions, I just go and ask questions and they are capitalized in terms of financial management or portfolio management.

If I see a bug or an issue or something I am not able to do under my admin capabilities, then I reach out to the customer care support. They're pretty responsive.

Which solution did I use previously and why did I switch?

We also use Micro Focus PPM for project management in our organization and we are trying to migrate all the users from that to PPM Pro. We see the value to it and we have a huge team working on that migration. 

I think some divisions also use Microsoft Project. 

What other advice do I have?

A project management tool can be this intuitive and this customizable. PPM Pro has great customization capability, which makes it suitable for any product or any business. It has scalability, flexibility, and customization. I can customize it the way I want, especially for the projects or the permission analytics. I think it has an intuitive interface and customization capabilities.

If you have a cross-management team or a bigger team that has great project management capabilities go for PPM Pro. If you're also into reporting, dashboards, and visualization, I think PPM Pro is a great tool. It has great customization capabilities and is very flexible. 

I would rate PPM Pro an eight out of ten. It's highly customizable and flexible. That makes it a little bit difficult also because we have a lot of divisions and a lot of users who are utilizing PPM Pro and they go ahead and customize something based on their liking, but the other divisions don't like it. Then it becomes a little bit of a challenge. You have to call a committee and establish a process that is the process everybody is going to utilize. That makes it a little bit difficult. The customization is good but also a little bit difficult. That's where those two points are lacking. Otherwise, it's great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees
Real User
Top 20
Gives you end-to-end information about your whole company all in one place
Pros and Cons
  • "ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
  • "ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."

What is our primary use case?

I'm mostly involved with service management projects.

What is most valuable?

What I like about ServiceNow is how it operates as a complete platform. When I talk about a platform, what I mean is that you have end-to-end information about your whole company all in one place with ServiceNow. This also means that you need to have the layers in place, like the layers for service management, portfolio management, risk management, security, discovery service mapping as well as the iPhone layer and the software asset management layer. If you have all those assets in place, it's quite easy. Then you can do a lot of stuff inside the platform itself. The nice thing about ServiceNow is that it's also an older platform, where you can include and separate other information for more products. Plus the product brings something new to the market. ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.

What needs improvement?

ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise architecture, they already have the tools for it.

For how long have I used the solution?

I've been using ServiceNow for a few years. 

What do I think about the scalability of the solution?

ServiceNow is a very stable and scalable platform.

How are customer service and technical support?

I have had no issues with ServiceNow's technical support so far.

How was the initial setup?

I find found the setup to be quite easy.

What's my experience with pricing, setup cost, and licensing?

They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR.

What other advice do I have?

I would never give service now a 10 because everything could always be better, but I would rate it nine or nine-and-a-half out of 10.

If you are planning to implement ServiceNow, I would consider it from the aspect of business management, especially portfolio management. Don't only look at companies that are mostly using portfolio management for their project portfolio. Portfolio management comprises three main portfolios: investment portfolio, product portfolio, and project portfolio. These are really linked to each other. And the nice thing about business management with ServiceNow is that you can manage all three of these portfolios like they need to be managed.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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