ManageEngine Applications Manager Reviews

We are using the latest version of ManageEngine Applications Manager. We recently updated it. We are monitoring the performance of the GMR service using the Application Manager. We can collect the JVM parameters and that helps us to analyze the heat memory without even going into the missions or the servers. We can also monitor what other processes are running and check which one is occupying more memory. And we can also set the alarms, automatic alarms like email alerts, if something crosses a threshold. We monitor 1200 users and 25 servers with the Applications Manager.

Whenever there is an issue, the DevOps team in my organization would have to log into the server, analyze the parameter, and attempt to get the historical data. But, it was difficult.
ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly. So it makes our job easier. The time we spend on analyzing the issue has come down drastically.

I know that it has more than 30 monitoring features for particular services. I can monitor individual GMOs. I can monitor my own individually. Applications Manager has a service to monitor each and every specific feature in a server. These features are not available in other tools. With other monitoring tools, it will monitor the entire server, but not the applications that are running in it. Applications Manager specializes in monitoring the applications also along with several other parameters. That is why we use Applications Manager.

I would say that the implementation of ManageEngine Applications Manager is too detailed. You need some training to effectually use it. For a new person who is using it, he will find the features are all a bit overwhelming. I would suggest that improvement for this product would be to make it easier to use. They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things.

We have been using ManageEngine Applications Manager for almost a year now.

The product stability is good. We haven't had any issues.

There is an option for scalability but we haven't tried using it yet. So right now, we are managing only 25 servers and this single machine is capable of doing it. And there are options to add more than a thousand monitors, but we haven't required it. So, I'm not able to comment on that.

We opened a technical support ticket we used on the initial setup date and the response was very quick. They have very good technical support. For example, we couldn't connect one of the missions in Azure cloud and we raised a ticket with them. They asked us to send us some details from the machine. They helped us out by giving us the link to configure the Azure missions.

We used an Android open-source solution for some time. But, it didn't have the deeper analysis that Applications Manager has.

The initial setup of ManageEngine Applications Manager is straightforward. However, there are many details. The deployment takes less than two hours. It's a single server deployment and we have a backup configuration. So if there is some issue we can get the other server up in another machine and restore the configuration. It only required one person to deploy.

We did the implementation in-house. We had a lot of frustration and there is a dedicated support team that we could inquire about a specific problem. We opened a technical support ticket we used to write on the initial date if we don't start somewhere and the response is quite quick.

The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra.

We tried Dynatrace for monitoring, but the solution was quite costly compared to ManageEngine's Application Manager. But from a purely business point of view, Dynatrace is also a good tool and we found both satisfies our requirements.

I would rate ManageEngine Applications Manager a nine out of ten.

We use the ManageEngine suite in many dimensions. We not only use it for application monitoring and troubleshooting; we also do our services through this suite. We manage services in general, and to provide our services, we use the ManageEngine suite. Depending on what a customer needs, we put different modules and applications. Sometimes, the customers buy the solution or software, and sometimes they buy just the services. We put the software as a service. 

The main product that we have here is for a banking client, and they have the latest version. Its version, however, varies based on the customer. In general, it is deployed on-premises, and our big customers require it in data centers. We hope to be in the cloud soon.

Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. 

This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.

We have a very good and long relationship with ManageEngine support guys. They provide very good support for us.

They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics.

It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve.

I have been using this solution for around 12 years.

We have a very long relationship with ManageEngine development and support guys in India. We have direct access to them, and they provide good support. I would rate them a nine out of ten. If we have any problem, we work online with them, which is a very advantageous thing. It is impossible to do the same with other solutions like AppDynamics.

Its price is good.

I would rate ManageEngine Applications Manager an eight out of ten because there are more powerful tools in the market.