ManageEngine Applications Manager Reviews

We use the ManageEngine suite in many dimensions. We not only use it for application monitoring and troubleshooting; we also do our services through this suite. We manage services in general, and to provide our services, we use the ManageEngine suite. Depending on what a customer needs, we put different modules and applications. Sometimes, the customers buy the solution or software, and sometimes they buy just the services. We put the software as a service. 

The main product that we have here is for a banking client, and they have the latest version. Its version, however, varies based on the customer. In general, it is deployed on-premises, and our big customers require it in data centers. We hope to be in the cloud soon.

Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. 

This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature.

We have a very good and long relationship with ManageEngine support guys. They provide very good support for us.

They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics.

It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve.

I have been using this solution for around 12 years.

We have a very long relationship with ManageEngine development and support guys in India. We have direct access to them, and they provide good support. I would rate them a nine out of ten. If we have any problem, we work online with them, which is a very advantageous thing. It is impossible to do the same with other solutions like AppDynamics.

Its price is good.

I would rate ManageEngine Applications Manager an eight out of ten because there are more powerful tools in the market.

Normally, the customer uses ManageEngine to monitor an application by inserting it into the IBM solution from the back-end to find out the root cause of any application problem. 

I use ManageEngine to test-compile my products. Sometimes I use it for the summary clips with CF quotas. My experience with ManageEngine is primarily with the application performance management side. 

I also use ManageEngine to research and compare CF quotas and then appraise them so I can propose to the customer which solution is suitable for their organization.

For a small organization, I think ManageEngine is pretty nice, I think it's enough.

The feature that I have found most valuable in ManageEngine Applications Manager is its dashboard.

The information provided by ManageEngine is not deep-dive like IBM and CA provide. For example, ManageEngine does show the data, but it's common data like response time and data like that.

From the engine side, and from my perspective as a systems expert or the perspective of my site engineer, the information provided by ManageEngine is not enough to do the analysis of my application and to find the root cause of the application problem. They need to improve the engine that collects the information. For the dashboard I think ManageEngine is enough and it's easy for the user to do the daily monitoring. But for systems experts and developers, the information is not enough, they would need the dashboard to be improved.

Additionally, their integration could be improved. ManageEngine is sold as a modular product. They have their own application monitoring product which is separate from their network monitoring. It would be good for the customer if they consolidated it all together into one engine, especially on the IT side. If they consolidated it into one engine and one dashboard it would be better for the customer. Therefore, I think the integration between their tools and integration with other tools would improve the engine overall.

In terms of scalability, I think this tool was built for small and medium-sized business. If the tool is intended for an enterprise or for a lab company, I don't think it is scalable enough. 

The customer would need to insert the hardware to make these tools work properly.

I have never contacted the support.

I have experience with CA, Dynatrace, and AppDynamics.

The installation was very fast and easy even when compared to IBM because they provide good windows. I just "next, next, next" and it works. It is not difficult to follow the instructions.

I can do the setup by myself.

I evaluated CA and IBM.

Before I recommend ManageEngine to a customer, I first look at the company size and their application requirements. If the size of the company is small or medium, I will propose ManageEngine. Secondly, I examine the capability of the organization. For example, if it is just an IT operation but they don't have an internal developer or systems expert, I might suggest using ManageEngine, but I also might recommend CA, AppDynamics, or Dynatrace. Lastly, I would examine the complexity of the application. If the application is not complex, I would recommend it. For example, if the application only has two or six components, I think ManageEngine is pretty nice.

On a scale of one to seven I would give ManageEngine a seven.

We use this solution for application monitoring.

We have an on-premises deployment model.

The most valuable feature of this solution is its ease of use.

We would like the ability to log and move monitors between probes.

The dashboards in the interface need a lot of work.

The ability to go ad-hoc would be a helpful inclusion in the next release. You put something into maintenance mode on a schedule, which is something that I can't do from my screen.

At the moment, we are not finding this solution to be very stable. We've had a lot of calls with the vendor to sort things out.

Scalability is pretty simple. We have more than two hundred users.

If you're dealing directly within the technical support team then they are pretty good.

Prior to using this solution, we were using Microsoft System Center Operations Manager (SCOM), and it was horrible.

The initial setup of this solution is pretty straightforward. The deployment took no longer than a week, including getting everything up and running.

We performed the implementation in-house.

The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price.

Depending on the size of the environment, this is a solution that I recommend. You also have to be careful about how you deploy it.

This is a good product, but right now, we have too many issues with stability.

I would rate this solution a six out of ten.

It is used primarily to monitor applications. 

It is a cost-effective solution that has an easy implementation curve. 

Even with the top-notch dashboard, it could be made stronger with an additional plug-in for analytics. If that could be included, it would add more value.

It is quite stable. We have not found any issues in the past two years. 

They have given us an architecture that looks quite scalable. We haven't scaled past our current needs, but we have about 1000 devices and applications. 

I have used tech support. I find them helpful, and they give correct advice.

The initial setup was straightforward, without complexity.

ManageEngine Application Manager is not as costly as other solutions in the marketplace.

In the cases of:

• ManageEngine Application Manager vs Dynatrace
• ManageEngine Application Manager vs CA APM
• ManageEngine Application Manager vs BMC.

The features on the dashboard of ManageEngine Application Manager are much better than these other solutions. Furthermore, I found that those solutions can be quite costly in comparison.

This solution covers 80-90% of our requirements, and that is fine for us. I would recommend this product to others looking for a solution in this realm. 

All IT monitoring in one console (Server, Apps, and Business Service).
Applications Manager offers out-of-the-box monitoring support for 80+ applications and servers.

We manage a wide range of business applications and network services. So we can get the flexibility to group an application and its related services to be monitored as a single dashboard.

End user experience monitoring.

Eight years.

No issues.

No issues.

Excellent.

Easy to use and competitive price.

Initial setup and configuration are very very simple.

Applications Manager helps businesses ensure their revenue-critical applications meet end user expectations.

The most valuable features are:

• Takes care of all IT monitoring in one console: Server, apps and business services.
• Helps businesses ensure their revenue-critical applications meet end-user expectations.
• Offers out-of-the-box monitoring support for 80+ applications and servers.
• Allows you to monitor application servers, databases, web-servers, ERP systems, and physical & virtual servers.
• Provides end-user monitoring.
• Performs monitoring in agentless mode.

We manage a wide range of business applications and network services. We get the flexibility to group applications and their related services and monitor them from a single dashboard.

I would like to see end-user experience monitoring, which is now is in the beta release. With this release, we can only monitor web applications.

My suggestion for improving this feature is to also monitor the end-user experience for application clients and servers.

There have been no problems with stability.

There have been no problems with scalability.

Technical support is excellent.

We used another solution, but switched to this one due the ease-of-use and the competitive price.

The initial setup and configuration is very, very simple.

We did the implementation in-house.

• APM insight monitoring
• SQL jobs monitoring

This tool was able to prove that a problem with our application was in the code rather than the database or infrastructure. The SQL job monitoring also helped the support team to proactively address issues using the same tool. The latter was not the primary intention of the tool, in fact APM Insight is only a plug-in of ManageEngine APM, but we have leveraged the rest of the capability to set-up a systems monitoring service in our infrastructure. We had zero systems monitoring in place and this product gave us something rather quickly at a very reasonable cost i.e. one way or the other, everyone is capable of using native monitoring/alerting capabilities of the various systems in place, but everyone is occupied with more critical deliverables.

It can’t be configured to store APM Insight data for more than one month. It does not log the web services transaction parameters, hence our developers had to tediously investigate the SQL trace per transaction to understand the functions/method invoked. This also meant it was not straightforward to tie up the transactions from the front end to the back-end web services.

I've used it for four months.

It was not able to monitor 32-bit .NET applications even after getting L3 support to help out. The OS of the server was Windows 2008 and the problem is more likely with this obsolete system rather than the product. Nevertheless, there was no strong drive to further troubleshoot the issue since the 32-bit applications were not part of the main use case.

In our experience, there were no issues with the performance.

In our experience, it scaled for what we needed it for.

Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They are very responsive.

Excellent. L3 support are available upon arrangement through the local partner.

No, there was nothing similar in place.

There were problems with the installation, specifically around the trial license of APM. The local support, ITG, came on site to get it to work. There were issues in getting WMI to work for agentless monitoring of .NET and IIS to a Windows 2008 server. There was no further troubleshooting since the tool was sufficient for the primary use case. The technical support document on the internet was not up to date. All in all, the level of complexity was acceptable considering the support that the local partner extended to us.

Implemented locally with technical support from vendor.I would rate the local partner as 4/5.

If you compare the price with AppDynamics, NewRelic or DynaTrace, ManageEngine APM cost is negligible.

AppDynamics and New Relic were considered but it was straightforward to use ManageEngine APM for our use case due to the cost and an existing relationship with the local partner of ManageEngine. No technical trial was done with AppDynamics or New Relic..

If cost is your consideration and you have a well-rounded system administrator, this is a good product to explore. The tool provides sufficient insight to take the analysis of the performance issue of your application to the next level. The rationale about getting ManageEngine as opposed to the leading products, is that we did not need an enterprise solution to monitor all our services. We got the product to isolate the performance issues of a .NET application with a user base of less than 6000.
Try this one out first and if the tool can’t deliver what you’re looking for, then try the bigger names. We were able to get a one month trial and further extension through an existing relationship with local partner.

It's number one, as it does all that you need for monitoring, highly recommended. This is because Application Manager is super easy to use. It was exceptional for me because it an all-in-one solution.

The best option that is has is the option that allows you to enable monitoring RAID storage on a local ESXi server.

I have set it to monitor all the services on physical and virtual servers, our websites ,our databases, and report via SMS. I used its web-link monitor, services monitor (Linux, Windows. ESXi, etc.) and so many other options.

I found Application Manager better than other products, including Solarwinds, because there are so manys option in Application Manager that makes it unique, such as supporting all servers, networks, cloud systems etc.

More modem support for SMS feature.