What is our primary use case?
We primarily use the solution for its router capabilities.
What is most valuable?
The solution allows for a lot of communication with the internet. When you configure Juniper, you are configuring in the right scheme as Juniper configurations use XML files so all configurations are allocated in necessary strings. For example, if you configure a system, some comments can be on the top of configuration and some in the middle, and some on the bottom. You have to scroll through configurations always up to down typically. However, in Juniper, all configurations are allocated in one place. It's very convenient. Juniper is at the front of IT technology. Every new technology always can be reflected in the latest version of the firmware. If you work in data centers or internet service providers, you have to be always very flexible and update your firmware to modern configurations and so on.
What needs improvement?
Juniper is the end of the software-defined network. There are more popular routers. Right now, the leaders are Cisco, Arista, and Huawei. Juniper has to chase them and catch up to their offerings. I'd like to see a router that is supporting, for example, HD-1. If you are using the Enterprise Router in a service-positive network the features they offer currently are enough. If you use it in a data center, maybe you need a supporting VX-1 or something like that to be part of the vTAP configuration for this router. The initial setup is not easy.
For how long have I used the solution?
I've used the solution for ten to 12 years.
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What do I think about the stability of the solution?
It's one of the more stable routers. There are no bugs or glitches and it doesn't crash or freeze. It's reliable and the performance has been good overall.
What do I think about the scalability of the solution?
Scalability is very good. You can change modules inside interfaces in this, for example, modular router. We've moved, for five or seven years, between different types. That said, a half year ago I had a problem. We bought a new MX 480 for connection between two devices. One old device, which we bought it eight years ago, and a new one. We had to use an old version of mixed MIC devices inside this router to bind the new router. We have about 20 people using the solution right now.
How are customer service and support?
I've used the Juniper Support Team for a couple of problems with Juniper. They were great. they answered my questions and responded in a reasonable amount of time.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not very easy. It's not complex either. It's in the middle between easy and complicated. If you are configuring MX or 80, if you know what you need to configure and if you are configuring the data center, deployment can take one day. However, usually, you don't know what the customer needs or you don't know which direction of configuration you can use. For example, you can configure interfaces like virtual interfaces or sub-interfaces. It looks the same, however, they have some inside configurations that take longer. So for these devices, you should analyze for big devices for data centers and internet service providers, you should analyze what kind of configuration you do before so it'll take more time than configuration.
What's my experience with pricing, setup cost, and licensing?
You do have to pay for the solution, however, there isn't an additional licensing cost.
What other advice do I have?
I'm a customer and end-user. I'd recommend the solution. It's a good solution with good support. You can also find technology knowledge about the product on the internet. It's not very difficult to look up more details. You can find anything in the forums, for example. In Russia, these routers are popular, which makes it possible to ask some advice from engineers from other companies. They can share their experience which is important when you reconfigure devices. If it was in January, I'd rate the solution ten out of ten. However, right now, I'd rate it maybe eight out of ten since we don't have support in Russia any longer. Nobody can send you new details to change things if they're broken, for example.
Disclosure: I am a real user, and this review is based on my own experience and opinions.