Service and Support
Customer service and support for HPE Apollo Systems have improved, aligning with other major manufacturers. Many users benefit from direct access to senior personnel, high responsiveness, and knowledgeable assistance. Some find frustration if not connected to the right person, while others experience ease with online processes. Users express satisfaction with technical support, although a few suggest there is room for improvement. Overall, many reports highlight effective support available 24/7.
Deployment
The initial setup of HPE Apollo Systems was generally uncomplicated for users. Installation was often managed by HP or involved HPE engineers, although many found the process easy to handle independently. Some encountered minor challenges, mainly in firmware updates and complex configurations, but guidance alleviated these issues. Users appreciated features like iLO functionality and existing familiarity with systems similar to ProLiant DL380, making the process smooth and efficient. Numerous users described the experience as straightforward and simple.
Scalability
HPE Apollo Systems are appreciated for their scalability, offering flexibility to expand storage and compute power. Users emphasize its horizontal scaling capabilities, noting its performance in handling demanding workloads. While budget constraints affect scalability, features like software-defined storage enhance the experience. Organizations find it adaptable, catering to a wide range of clientele, including government and private sectors. Despite some limitations, many rate HPE Apollo highly in terms of scalability, with pricing influencing perceptions.
Stability
Initial HPE Apollo Systems struggled with CPU issues; recent models improved in stability for many, benefiting from software testing. Some users report zero downtime over extended periods, highlighting impressive performance during demanding tasks. Minor configuration challenges persist, with stable performance noted by various organizations. Lustre file system stability remains a concern, but Apollo generally rates highly for its reliability. Users frequently score its stability between eight to ten, mentioning seamless experiences and exceptional reliability.
