What is our primary use case?
I was trying to get an idea of where some of the gaps were in my business specifically, where I should target my efforts using Heavy.AI for interactive analytics or graphics.
I was trying to leverage specific locations of where some of the areas might be for me to hit for my territories with Heavy.AI.
Heavy.AI is not deployed in my organization. It's just me. I just did a one-off.
What is most valuable?
The best features Heavy.AI offers make it pretty easy to do what you need to do once you understand how to. It's pretty straightforward to pick up, but there's always a learning curve with anything when I say it's easy once you understand it. You are going to have to spend some time trying to figure some things out.
Heavy.AI is something I could do in Tableau as well. It was just more of a here's another way to do it. It's more of an alternative to what I already have, but when you're analyzing stuff and trying to get visual representations of things, being able to see it in different ways from different styles or whatever might give you different intel.
What needs improvement?
I think whenever you're using these tools, you want it to be as conversational as possible, and I think more of that would be helpful for Heavy.AI. Allowing you to ask questions on how to do things inside of Heavy.AI and have it actually show you how to do it as you're doing it would be beneficial. That way you don't have to spend a lot of time trying things out through trial and error. Trial and error can be helpful because you're learning it that way, but at the same time, when you're just trying to do things quickly and you're not a professional or a user that uses it all the time, you might not have that. So you want to be able to get that information quickly and easily.
Some aspects I didn't like, but some of it's just like, "of course not." I wish I could snap my fingers and have everything be perfect, but that's not realistic. The infrastructure is probably fairly expensive. I can't afford to do that. I would need my business, the company that I work for to do it for us. Otherwise I can't really do it. It's just expensive.
I did feel that it was pretty easy to use, but I'm a little bit more experienced than the average person, so maybe someone less technical like my colleagues would struggle initially to figure it out. I think maybe enhancing the user-friendliness for people that are not coders, just kind of setting up the workflows and things so it's just easier would help. It seems to be more purpose-built for spatial stuff, for location plus time and things, but general purpose BI is kind of an important thing. I don't think people were actually taking advantage of that, and when they're not doing that, it creates a little bit of trouble.
For how long have I used the solution?
I didn't choose Heavy.AI, and I've been constantly evaluating other solutions. I've used Microsoft BI quite a bit. There was some intelligence that I was using from IBM called Cognos. I don't even know if that's what it's called anymore. I've also evaluated Snowflake, Databricks, and Tableau.
What do I think about the stability of the solution?
There were no crashes or downtime. Heavy.AI felt pretty stable to me. It's definitely a plus. I didn't mention that earlier because I didn't really think about it until asked.
What do I think about the scalability of the solution?
I don't actually know about Heavy.AI's scalability because I didn't use monstrous-sized databases. They were very small. The type of thing that you wouldn't really need to create some sort of intense integration. It was just pretty simple and straightforward.
How are customer service and support?
I didn't engage with Heavy.AI's customer service, but I should have tested that. I think having something built into the tool where you don't have to leave, you can engage with support and maybe it's an agentic layer of support built into the system would be beneficial. But I didn't have that experience. If it was there, I didn't know it, but that might be something worth exploring.
Which solution did I use previously and why did I switch?
I've talked about Heavy.AI a lot, and I didn't switch. I'm going to continue to use these other solutions because I don't have to pay for them. Tableau is more specifically what we use. For some other things, I would use Snowflake. That's kind of my go-tos.
I didn't choose Heavy.AI, and I've been constantly evaluating other solutions such as Microsoft BI which I've used a lot of. There was some intelligence that I was using from IBM called Cognos. I don't even know if that's what it's called anymore. Snowflake, Databricks, and Tableau are the main ones.
What was our ROI?
It's hard to measure at this point regarding whether I have seen a return on investment with Heavy.AI.
What's my experience with pricing, setup cost, and licensing?
My experience with that was expensive to do for myself, so I had to get the company to sort of allow me to do it for Heavy.AI. But it all depends. If I'm a massive corporation, then it's not a big deal. But as a one-off, it's a little bit expensive. I don't think it would be so easy for me to make the case for an ROI for our business, especially because we already own and have major partnerships with Snowflake, Databricks, and Tableau. Obviously we own the company, so that factors into the decision.
Which other solutions did I evaluate?
I'm not a programmer, and I'm not somebody that has a ton of technical acumen. Heavy.AI being able to do these things without having that background was powerful for me. I usually use Tableau because I get that through my business for free. It's because we own the company. Snowflake is a little bit complex, but I thought Heavy.AI was pretty good as well. It was easy for me to render the stuff.
I've been constantly evaluating other solutions like Microsoft BI which I've used a lot of. There was some intelligence that I was using from IBM called Cognos. I don't even know if that's what it's called anymore. Snowflake, Databricks, and Tableau are pretty much it.
What other advice do I have?
I can compare Heavy.AI to some other things, and I was getting things that felt real. I was getting very good accuracy with it. It's hard to know exactly what is and what isn't accurate, but if somebody asked what the percentage of accuracy I thought I was getting from this tool, I'd probably say anywhere between 85 to 90%. It did a lot of error correction on its own and fixed some of these things within the loop. It was doing math pretty easily as well, and that felt pretty exact. If I was saying something that was not really like an ambiguous type of question, I felt it wouldn't necessarily give me the answer. But it's not its fault because the question itself was a little ambiguous. So it's hard to know exactly.
Don't get frustrated right away if it seems too hard to figure out using Heavy.AI because you just spend a little bit of time and you'll get there. When you start using it, you start to see things open up, but just keep an open mind. It seems to be a newer platform. My overall rating for this review is 6.