Service and Support
Field Effect MDR's customer service is highly responsive and knowledgeable. Users appreciate the promptness and expertise of technical support, citing quick and effective responses, even during emergencies. Many highlight the team's ability to address both minor queries and urgent issues effectively. Despite suggestions for extending support hours, feedback frequently praises the additional benefits of personal interaction and the team's capability in mitigating security concerns promptly and professionally, yielding high satisfaction ratings.
Deployment
Field Effect MDR's initial setup is straightforward for most users, requiring minimal intervention. Usually, one or two people manage deployment efficiently. The process is quick, often completed in a few hours. Minor challenges exist when integrating with specific systems like Microsoft Intune. Users appreciate Field Effect's supportive team and detailed instructions, streamlining configuration. While some faced shipping delays during the pandemic, most users find the system user-friendly, requiring little maintenance post-deployment.
Scalability
Field Effect MDR is highly scalable, supporting diverse organizational sizes without performance issues. It seamlessly adapts to varied client needs, effectively handling small to large setups. Companies experience smooth scaling by adding or upgrading appliances, catering to growing user bases and endpoints. Maintenance is minimal, with automatic updates ensuring hassle-free operations. The platform handles expanding infrastructure, offering flexibility across both physical and cloud environments, and consistently performs well for businesses of different scales and complexities.
Stability
Field Effect MDR is noted for its stability, frequently receiving top ratings and positive experiences from users. Many report no crashes or downtime, and it efficiently handles network demands without performance degradation. However, some have experienced minor slowdowns during startup or unresolved installation problems. Generally, it operates smoothly, ensuring continuous protection and reliable reporting. Additionally, it does not conflict with other applications, making it a consistently stable choice for most users.