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F5 Silverline Managed Services pros and cons

Vendor: F5
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

F5 Silverline Managed Services offers robust flexibility and cloud-native functionality, providing ease of use and high-level protection for web applications.
It excels in defending web applications against DDoS attacks and has a better understanding of HTTP defense, outshining other vendors.
The configuration and process management are highly valuable, making it well-suited for businesses needing effective incident monitoring and management.
F5 technical support is highly praised for its effectiveness, complementing the comprehensive firewall protection features.
As a managed service, F5 Silverline Managed Services simplifies policy application both on-premises and in the cloud, facilitating easy migration and centralized management of WAF policies.

CONS

Integration with other platforms like Cisco and Dell is lacking.
Security policy configuration could be improved, requiring Linux knowledge to access the shell.
Pricing is high compared to competitors.
Support for cloud protection is missing, and the number of PoPs is limited compared to Akamai.
Tech support is often slow, taking extended time to assign engineers to complex issues.
 

F5 Silverline Managed Services Pros review quotes

Manager512a - PeerSpot reviewer
Manager at a comms service provider
May 9, 2019
The most valuable features are the configuration and configuring the process.
RT
Senior Network Engineer at PECCO
May 15, 2019
We have a lot of businesses that we put behind this solution, and it has really helped us in terms of monitoring the logs and incidents.
technica696483 - PeerSpot reviewer
Technical Product Manager at a tech services company with 11-50 employees
Jul 7, 2019
It's a good front end for public infrastructure
Learn what your peers think about F5 Silverline Managed Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,266 professionals have used our research since 2012.
it_user1235250 - PeerSpot reviewer
Senior Security Consultant at a tech services company with 1,001-5,000 employees
Feb 4, 2020
F5 technical support is really good.
LL
Senior System Engineer at a financial services firm with 11-50 employees
Feb 17, 2020
The most important feature is that they have seven firewall protection, to protect our web servers.
Rifqi Pratama Nugraha - PeerSpot reviewer
Assistant Manager Application Security Team at a financial services firm with 10,001+ employees
Apr 2, 2020
The most valuable feature is flexibility.
it_user1401660 - PeerSpot reviewer
Co-Founder and CTO at Cyber-CP Ltd
Sep 17, 2020
Its flexibility is the most valuable because it is a managed service. The good part is that you don't need to set it up. It just needs DNS routing, which is the easiest thing. Our client had Akamai for certain websites because they were using CDN features. They had NetScaler on the internal zone, F5 AWAFs on the data centers, and no WAF at all in the cloud. One of the main activities of the project was to move all these policies into a single WAF so that we could control and use that as a choke point. That exercise itself was very easy because it was a managed service and F5 Silverline Web Application Firewall does that for you. That's the best thing about F5 Silverline Web Application Firewall. It is easy to apply policies on-premises. If you have AWAF on-premises and you want to replicate some policies on F5 Silverline Web Application Firewall, other than the policies that it applies by itself, it is easy because you have a team that supports it. F5 Silverline Web Application Firewall works perfectly fine. It pretty much does everything that an Advanced WAF on-premises should do.
reviewer1907310 - PeerSpot reviewer
Lead Regional Engineer at a non-tech company with 11-50 employees
Jul 7, 2022
The most valuable feature of F5 Silverline Managed Services is the benchmark performance.
AyodejiAbimbola - PeerSpot reviewer
Senior Client Sales Manager at TIGER LOGIC
Jul 14, 2022
The most valuable feature of F5 Silverline Managed Services is it becomes similar to a distributed architecture.
DejanBlagojevic - PeerSpot reviewer
Presales Engineer at Exclusive-networks
Nov 25, 2022
Most vendors fulfill the requirements for standard DDoS protection, but F5 Silverline Managed Services has a better understanding of defending web applications like HTTP and can mitigate more bot activity than any other vendor.
 

F5 Silverline Managed Services Cons review quotes

Manager512a - PeerSpot reviewer
Manager at a comms service provider
May 9, 2019
The product could be improved on the global load and the integration with the other solution like Cisco and Dell. As a representor of the operation, we prefer to have one platform which can accommodate all type of integration. We are also looking for more improvements in the security policy configuration.
RT
Senior Network Engineer at PECCO
May 15, 2019
You need to have Linux knowledge in order to use the shell.
technica696483 - PeerSpot reviewer
Technical Product Manager at a tech services company with 11-50 employees
Jul 7, 2019
The price is high in comparison to other products.
Learn what your peers think about F5 Silverline Managed Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,266 professionals have used our research since 2012.
it_user1235250 - PeerSpot reviewer
Senior Security Consultant at a tech services company with 1,001-5,000 employees
Feb 4, 2020
In terms of the scalability, this part is always so confusing because they are checking for packet count. Also, after an attack, they said that the throughput must be from gigabits but then I check my bandwidth and it is already done in gigabits. So it is a little bit confusing.
LL
Senior System Engineer at a financial services firm with 11-50 employees
Feb 17, 2020
I just hope the price can be cheaper.
Rifqi Pratama Nugraha - PeerSpot reviewer
Assistant Manager Application Security Team at a financial services firm with 10,001+ employees
Apr 2, 2020
We need to have support for cloud protection, which is not offered by this solution.
it_user1401660 - PeerSpot reviewer
Co-Founder and CTO at Cyber-CP Ltd
Sep 17, 2020
F5 Silverline Web Application Firewall, being a new product in the market or comparatively related to a new product, currently supports less number of PoPs. They should introduce more PoPs. The current number of PoPs that they have is around 10 or 12, which is still relatively less as compared to 2,400 plus PoPs that Akamai offers. The user latency or the number of hops a user needs before reaching the actual web application is less in Akamai because it has its internal fabric to route the traffic. They need to spin up more data to increase its traffic handling capability. They can also include the bot detection capability, though it is a pretty advanced functionality. If they could include DataDome like functionality, that is, bot prediction, then F5 Silverline Web Application Firewall will be top-notch in the market.
reviewer1907310 - PeerSpot reviewer
Lead Regional Engineer at a non-tech company with 11-50 employees
Jul 7, 2022
F5 Silverline Managed Services can improve by reducing the price.
AyodejiAbimbola - PeerSpot reviewer
Senior Client Sales Manager at TIGER LOGIC
Jul 14, 2022
The price of F5 Silverline Managed Services could be better.
DejanBlagojevic - PeerSpot reviewer
Presales Engineer at Exclusive-networks
Nov 25, 2022
There is a lot of room for improvement with their tech support. I am not sure F5 Silverline Managed Services can be classified as having tech support.