We are a solution provider and the EfficientIP DNS Firewall is one of the products that we offer to our clients.
Easy to set up and use, and has a helpful network device inventory function
What is our primary use case?
What is most valuable?
This product has an inventory function to help maintain a list of the equipment, which is quite good.
The point-and-click GUI is very easy to use.
What needs improvement?
The vendor needs to do more to promote this product in certain regions, helping it to gain market share in territories where it is not widely adopted.
The problem with this vendor is that they are too focused on revenue and sales numbers. If a partner is not able to generate the revenue that they're expecting, they put them on hold until they can generate interest and traction in their region for the products. It comes down to the management's mindset. They have a good product but they don't have much patience for a territory that is slow to adopt.
For how long have I used the solution?
I have been working with EfficientIP DNS Firewallfor three years.
What do I think about the stability of the solution?
This product is very stable. The entire Amazon Web Service, AWS, is powered by EfficientIP. The reason that you don't see AWS going down is because of them.
What do I think about the scalability of the solution?
It's good for SMEs, medium businesses, and large organizations. This is really something that everybody needs. In our part of the world, they don't see the need yet but one of these days, they will.
How are customer service and support?
It is very easy to reach the technical support and they are very good.
They've got a good pre-sales team and they also good a very good post-sales team. Tech support-wise, the team is very friendly. They are very efficient and they know what they are doing.
How was the initial setup?
EfficientIP products are very straightforward to set up. When you use the GUI, it's simply point-and-click.
What was our ROI?
In terms of the potential revenue loss from an attack, such as the DNS going down, it's priceless. More accurately, it is very difficult to measure and you get what you pay for.
What's my experience with pricing, setup cost, and licensing?
The price of this product is very reasonable, especially considering that a company's reputation is priceless. If your network goes down because of a DNS failure, it says a lot about your company.
Which other solutions did I evaluate?
There are competitors but overall, EfficientIP is doing pretty well.
What other advice do I have?
I would rate this solution an eight out of ten.
