IT Central Station is now PeerSpot: Here's why
Solution Architect at Sybyl
Real User
A resilient product with good data savings
Pros and Cons
  • "You can use PowerMax for all workloads and consolidation. We have used it to scale thousands of VMs."
  • "We brought up this question to the implementation engineer. We were comparing use cases where a customer is using RecoverPoint, then goes to PowerMax. In our previous setup with XtremIO, we were using RecpverPoint and keeping snapshots for 30 days, every few seconds. With PowerMax, I requested this for every 15 minutes, keeping it for a week. The engineer's answer was, "There will be too many snapshots. It might slow down the system." This is specifically for the use cases where there is RecoverPoint. While PowerMax works with RecoverPoint, and you can use it, there should be some way where you can have even more snapshots and not to worry about performance and system cache."

What is our primary use case?

We are using it for core banking systems and virtualized enrollment. So, everything for this bank is on PowerMax, including its core banking system, which is running on Solaris, and all the relevant applications running on VMware.

How has it helped my organization?

You can use PowerMax for all workloads and consolidation. We have used it to scale thousands of VMs. This is Dell EMC's selling point. 

What is most valuable?

It is a good, resilient product.   The good thing that we have found is the enhanced data savings. For example, in an XtremIO, we were seeing the space savings was 1:4 or 1:3. With PowerMax, I have seen 10:1 and 12:1. This is something that has really come out as a distinctive feature and is helping us a lot. The Unisphere GUI has been enhanced. A lot of options have been added to the GUI. Though, if somebody is planning to buy PowerMax, they should also have some associated training with that.

What needs improvement?

We brought up this question to the implementation engineer. We were comparing use cases where a customer is using RecoverPoint, then goes to PowerMax. In our previous setup with XtremIO, we were using RecpverPoint and keeping snapshots for 30 days, every few seconds. With PowerMax, I requested this for every 15 minutes, keeping it for a week. The engineer's answer was, "There will be too many snapshots. It might slow down the system." This is specifically for the use cases where there is RecoverPoint. While PowerMax works with RecoverPoint, and you can use it, there should be some way where you can have even more snapshots and not to worry about performance and system cache.
Buyer's Guide
Dell PowerMax NVMe
June 2022
Learn what your peers think about Dell PowerMax NVMe. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
606,596 professionals have used our research since 2012.

For how long have I used the solution?

We have been using PowerMax for less than a year. We just installed it recently.

What do I think about the stability of the solution?

From my experience, it is stable enough. For our current setup, it is too early to assess stability.

What do I think about the scalability of the solution?

They support scalability. We can add more capacity when it is needed.

How are customer service and support?

I always tell my customers that Dell EMC support is good. Specifically with enterprise storage, like PowerMax and VMAX, it is really good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

PowerMax was deployed as a replacement/tech refresh for our existing VNX. We were using XtremIO before this. We have all of the features that were available there. Relatively, there is nothing new that we are using. We had some challenges with our core banking system. There were performance issues, which was the reason we went to XtremIO All-Flash. NVME has really helped us here because anything less than XtremIO would have caused us issues. So, PowerMax is the best replacement or fit right now. In fact, we have seen that it has really improved the performance as well.

How was the initial setup?

The initial setup was straightforward. We are still in the implementation phase.  The ease of administration is okay for me. However, for other team members and specifically our customers, who are not very familiar with it. It has increased provision time. Though, it is just a one-time activity. During implementation, we did the split properly. Therefore, there will not be challenges going forward.  Initially, it took a lot of time to do the initial provisioning, specifically for the Dell EMC engineer who provisioned a couple of hosts. After that, we did all the provisioning, SRDF replication, snapshots, scripting, etc., and that took awhile.  I am hoping that this is just one time. Going ahead, it should be simple to add volumes and not have to go through the cycle.

What about the implementation team?

Implementation was mainly done by a local resource, because we are not a deployment partner. The resource connected to somebody remotely from a site in Egypt. We managed to deploy it in half a day for each site. The first time that we did the provisioning, it took time, but it was a relatively straightforward process. We had some requirements, like SRM integration, where we needed some guidance. Dell EMC has suggested that we use CloudIQ, so we want to explore that option. However, we are not using it right now.

Which other solutions did I evaluate?

We have used VMAX in other places. It has helped because it has various options for data protection. I have worked on DMX3, DMX4, and VMAX 10K. I am a fan of VMAX because it is really good. There are various command line options that allow you to do a lot of things. Most of the products are the same and have similar features. There could even be some which might be better. However, one thing that I always liked about Dell EMC is the support, which is really good. If there is an issue and you can get somebody to resolve it, that is the most important thing. Many products have the same features, e.g., snapshot, replication, and data compression, but the support from Dell EMC is one of the best.

What other advice do I have?

It is a good enterprise-scale storage. I would rate it nine out of 10. Generally, storage doesn't expose your data unless you have certain protocols. With PowerMax, it is too early to remark on data security because we just deployed it and migrated the data. We have not even done a proper drill or failover for data availability and data security.  It is also too early to remark on workload congestion. Though, since we have been migrating the data, which is live data, I have seen the utilization and that is performing relatively better than our previous Dell EMC platform. From a technical perspective, you should have some technical training associated with the deployment. That is the one aspect that is complicated. Apart from that, everything is simple. 
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Nikolay Muravev - PeerSpot reviewer
Lead System Administrator at Central Hospital of Civil Aviation
Real User
Top 20
We have not yet hit the ceiling in its efficiency, performance, and scalability
Pros and Cons
  • "We removed the need to observe whether we ran into issues with the performance of disks or number of IOPS. Previously, our Oracle Database would throw us performance errors. Now, with PowerMax, everything runs smoothly."
  • "I would like a more informative CloudIQ for iOS. What you can see via the web UI significantly differs from what you can see via the web application."

What is our primary use case?

We are a medical organization. We use PowerMax with medical ERP. We have some government projects that utilize PowerMax because we have 99.99% reliability and uptime requirements.

We are not using cloud-connected storage. However, we are using PowerMax to virtualize our local/on-premise infrastructure.

We do not have a big installation. In Russia, our company was among the first companies who purchased PowerMax appliances. Our environment is around 250 terabytes.

How has it helped my organization?

We removed the need to observe whether we ran into issues with the performance of disks or number of IOPS. Previously, our Oracle Database would throw us performance errors. Now, with PowerMax, everything runs smoothly.

I would access the solution’s built-in QoS capabilities for providing workload congestion protection at 10 (out of 10), as we are using the highest, platinum-level minimum response time from the system. The NVMe SCM storage tier feature offers crazy speeds. When we were looking for a storage solution, we were looking for the most reliable, high performance, latest solution to delay end-of-life. Our PowerMax setup everywhere enables the diamond-level setting with enabled monitoring. Until this day, we have not experienced any anomalies. We simply don’t experience workload congestion. Our primary requirement was the reliability of PowerMax, then the rest of the features, like NVMe SCM, were a nice add-on

What is most valuable?

We value maximum system uptime because our projects are associated with a government customer. We have medical ERP, which is used throughout Russia, covering 8 time zones. If it fails, then we have big problems. Therefore, the stability of the system is important for us.We are using PowerMax and VMware vSphere Virtual Volumes (vVols).

We use Power Pass, which is an additional software from Dell EMC, alongside multi-passing in our SAN network. This allows us to balance uploads and optical links of our SAN network.

What needs improvement?

I would like a more informative CloudIQ for iOS. What you can see via the web UI significantly differs from what you can see via the web application.

For how long have I used the solution?

We have been using PowerMax in a production environment since August 2019.

What do I think about the stability of the solution?

My colleague and I are responsible for the infrastructure, network, and PowerMax storage.

What do I think about the scalability of the solution?

In terms of storage users, we have about 1,000 people.

How are customer service and support?

We are happy with everything, especially their technical support. We had a situation where there was an outage in the data center associated with our electricity supplier. Later, when we launched the infrastructure, the support perfectly helped us with this issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

PowerMax exceeded our expectations. We previously used its predecessor VNX, which reached end-of-life and end-of-sale, i.e., we stopped receiving support for it. We have been using PowerMax for the last three years and have not yet hit the ceiling in its efficiency, performance, and scalability.

How was the initial setup?

The deployment took about two days. We moved in segments, checking that everything was working properly, before moving forward with the migration.

What about the implementation team?

The initial setup and integration of PowerMax were carried out by Dell EMC. We then migrated it via vSphere from our previous solution EMC VNX 5700 to PowerMax.

What was our ROI?

We don’t calculate ROI on PowerMax.

What's my experience with pricing, setup cost, and licensing?

The PowerMax appliance pricing was reasonable. Dell EMC quoted us a substantial discount.

Support pricing is very high. Our support contract is about to expire and Dell EMC provided us with an extremely high renewal quote. It was four times more than the support contract for our previous EMC VNX solution.

I would suggest initially purchasing PowerMax with a longer support contract to reduce your support costs.With our previous EMC VNX solution, we were able to lock in the support costs, but we failed to do so with PowerMax. Therefore, it is more cost effective for us to purchase a new appliance with a support contract than to support PowerMax at these support cost amounts. For example, if the purchasing price was a million dollars, then the support costs a third of the total appliance cost per year.

Which other solutions did I evaluate?

We briefly looked at and evaluated Hitachi. However, in 2019, PowerMax didn’t have any direct competitors. There might have been a similar Huawei solution, but it was not really the same as PowerMax.

The primary reason that we went with PowerMax is because we have always preferred Dell EMC solutions. Our previous solution was a Dell EMC product and we were very satisfied with its reliability and performance until its end-of-life.

What other advice do I have?

The NVMe has great speed with an Oracle Database, but that is not that important for us.

I often use the mobile CloudIQ client, which I find very useful.

I would rate the solution as 10 out of 10. It works perfectly apart from the support costs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Dell PowerMax NVMe
June 2022
Learn what your peers think about Dell PowerMax NVMe. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
606,596 professionals have used our research since 2012.
Ahmed Kamel - PeerSpot reviewer
Sr. Storage Systems Engineer at a pharma/biotech company with 5,001-10,000 employees
Real User
Secure, fast performance, and good reporting capabilities
Pros and Cons
  • "The UI is very easy to use. We can add volumes and manage them easily."
  • "PowerMax Storage needs improvement in the area of monitoring tools. It should have more functions and more complicated analysis options inside the monitoring tools."

What is our primary use case?

I work in data storage as a senior administrator.

I use multiple Dell EMC protection and storage tools like VMAX and PowerMax network for data domains. This product is an onsite data center and we have two PowerMax boxes. One of them is for our main site and the other is for our disaster recovery (DR) site.

We use PowerMax SRDF as our main application.

How has it helped my organization?

With the NVMe technology, performance in terms of IOPS has improved. Things are generally faster, although there are some bottlenecks with the integration of IBM servers.

The biggest way that PowerMax has improved the way our organization functions is through an increase in performance. The business of pharma is complex and the IOPS demand is huge. In the past, we used VMAX storage, and there was a big issue with the performance. Everybody complained about performance, servers, and storage, saying that they didn't have enough space. We tried many different solutions in an attempt to solve the performance issue.

For example, we tried reducing the data that was stored on disk, and we tried removing unused data. We turned to development and asked that some programs have fewer features. Finally, management made the decision to implement the PowerMax solution, and it solved the issue. As soon as we migrated from VMAX to PowerMax NVMe, the performance increased and everybody felt better.

The security is good. We enabled DSE for our encryption.

CloudIQ has made our lives better. It provides notifications, where you receive an email to let you know about your storage and your SAN. It is a powerful tool, although we have had to upgrade it a few times. Overall, it is a good monitoring tool that gives us a powerful and easy way to monitor our servers.

What is most valuable?

This product provides NVMe scale-out capabilities, which is important to us because our performance and IOPS have improved. The administrators have felt better about our environment since we implemented PowerMax. The storage is much better, overall.

We use the NVMe CSM and it's a very powerful feature that makes our business stronger. The performance is improved, making everything faster.

The reporting functionality is very good.

The UI is very easy to use. We can add volumes and manage them easily.

What needs improvement?

We have faced problems integrating IBM servers and adding volumes. The capacity on the IBM servers was not the same and we needed to perform a reclamation process on the DR site to fill the same capacity on the storage site.

The SRDF software has an issue when it's used in conjunction with VMware. In the past, we were using SRDF for VMware but in swapping from VM to DR site, VMs take a very long time. In some cases, where the data on the main size was many terabytes in size, it took a very long time to replicate to the DR site. Some VMs power on automatically, without entering any schedule. We had to migrate to RecoverPoint, which is another solution from Dell, but we still use SRDF for things that are not stored on VMware disks. When we enabled hardware compression, things improved.

PowerMax Storage needs improvement in the area of monitoring tools. It should have more functions and more complicated analysis options inside the monitoring tools. For example, if I need the tool to analyze monitoring logs from one month ago, it can't be done because it retains data only for the past two weeks.

For how long have I used the solution?

I have been working with Dell EMC PowerMax NVMe for more than five years.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

This is a very scalable product. We have approximately 170 VMs running on the servers.

Between administrative users, including server administration and monitoring, we have approximately 20 users.

How are customer service and support?

The support is very good.

They respond very quickly when we have issues and the responses are good. However, the first-level engineers take more time to investigate some problems. The first level of support could use some improvement. Specifically, they should be faster at solving problems. If there are critical issues then we need them to be solved quickly, and the first level simply takes too long to investigate.

Which other solutions did I evaluate?

Our management is satisfied with PowerMax. There had been a discussion with IBM about obtaining a storage solution from them but when we saw the power that PowerMax had, we opted for the next version of it instead.

What other advice do I have?

PowerMax SRDF is a very powerful tool that will replicate data to a DR site. It is very fast and has many powerful features including data compression. 

This is a powerful solution for us and our performance is 100% better since we implemented it. Overall, for enterprise-level mission-critical workloads, the solution is very powerful.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Product Manager at a tech services company with 10,001+ employees
Consultant
No hardware failures, great performance, and reduces workload
Pros and Cons
  • "Based on our experience with VMAX, there isn't any hardware failure or something like that in PowerMax. Performance-wise also, everything is fine. We haven't faced any performance issues or any hardware failure. Its performance is great as compared to VMAX. Its I/O per second rate is higher than the old model."
  • "I would like to see more development in the cloud environment. It would be good if it comes in the cloud kind of setup."

What is our primary use case?

We have PowerMax 2000. It is for our clients. We have two PowerMax in our environment. One is in production, and another one is on the DR site. We have to replicate the data from production to that one.

How has it helped my organization?

It is important for our clients that PowerMax provides NVMe scale-out capabilities. They are also getting great performance as compared to the old storage array model. 

Provisioning is faster and immediate. We can do immediate allocation and configuration. As compared to the old storage array model where it used to take half an hour, in PowerMax, we can do it in 5 to 10 minutes. It doesn't take that much time, and there isn't much delay in the PowerMax array.

Our workload is reduced because we are not dealing with any issues. We are not facing many issues on the PowerMax side as compared with the previous one.

What is most valuable?

Based on our experience with VMAX, there isn't any hardware failure or something like that in PowerMax. Performance-wise also, everything is fine. We haven't faced any performance issues or any hardware failure. Its performance is great as compared to VMAX. Its I/O per second rate is higher than the old model.

We can use it block-wise, and we can also use it at the file level. It is good for any environment.

What needs improvement?

I would like to see more development in the cloud environment. It would be good if it comes in the cloud kind of setup. 

For how long have I used the solution?

I have been using this solution for two and a half years.

What do I think about the stability of the solution?

It is very stable. It has very few failures. In the last two and a half years, there is only one failure that I have faced in PowerMax. That was because one of the ports went down. The port was replaced within two days or something like that by an EMC engineer. Hardware failure is very rare in PowerMax. Previously, in VMAX, multiple drives used to fail within a day itself. 

What do I think about the scalability of the solution?

In our setup, we are just using less than one petabyte. In the PowerMax itself, we are using 130 or 150 TB. For scalability, it is the best option. We can directly connect the PowerMax array with the other storage array devices, such as a USB, without any performance issues.

How was the initial setup?

We don't have much involvement in it. Whenever the customers need any help, they ask for some help from our side, and accordingly, we provide the help. They usually involve us only when they have any doubt. The entire configuration is done by EMC itself, so we are not a part of the implementation.

What's my experience with pricing, setup cost, and licensing?

We don't have any involvement in the pricing. We are just from the backend support team for the PowerMax array. If any expansion is required, we will just inform the customer, and the customer directly contacts the EMC person. They discuss and finalize the dealings, and we are not involved in those dealings.

What other advice do I have?

It is a good solution for any environment. You won't face any issues in terms of performance and stability. 

SRDF has helped to reduce storage costs, but I can't provide the numbers. We don't handle that aspect. We are from the support team, and for capacity, there is a separate team in our environment. That capacity team takes care of the capacity and does the daily basis and monthly basis kind of calculation. We are just supporting the existing environment, and we have to maintain its availability.

We have not been able to consolidate open systems, mainframe, IBM block, and file or virtualized data with cloud-connected storage using PowerMax. That's because currently in our environment, there isn't a separate cloud, and the cloud is not connected with this PowerMax.There is also no mainframe server. We have a separate storage array for IBM in our environment. Similarly, EMC is also separate.

We have not used PowerMax's NVMe SCM storage tier feature and PowerMax's built-in QoS capabilities for providing workload congestion protection. We have also not used PowerMax's Metro Smart DR, also known as MetroDR.

PowerMax would be useful for enterprise-level storage or mission-critical IT workloads, but in our environment, we only have the basic model, which is PowerMax 2000. As per my understanding, it will be good and useful for mission-critical applications.

I would rate it a nine out of 10. I am not giving it a 10 because day by day, technology is improving, and there might be another solution that is better than this. Even EMC might find another solution and introduce it.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Senior BDM at a tech services company with 51-200 employees
Real User
Top 20
Excellent technical support with a straightforward setup and great compression capabilities
Pros and Cons
  • "Technical support has been excellent."
  • "If the solution had more power-saving capabilities, it would be quite nice."

What is our primary use case?

We primarily use the solution for putting together solutions for our customers.

How has it helped my organization?

They provide up-to-date, leading-edge products that are constantly improving the technological provision of hardware and software for the customer.

What is most valuable?

The deduplication of the solution is excellent and the compression is quite helpful. These are the most useful aspects of the solution for us.

The initial setup is quite straightforward.

Technical support has been excellent.

What needs improvement?

The product would be better served if there was a slight reduction in price at the moment due to the marketplace. People haven't got as much money. If they could offer more of a discount, it would help their customer base out quite a bit. Even if it was just in the short term, it would make a big difference.

If the solution had more power-saving capabilities, it would be quite nice.

The solution could benefit from even more speed and increased redundancy and flexibility.

For how long have I used the solution?

I've been using the solution for about one year. It hasn't been that long.

What do I think about the scalability of the solution?

We do hope to increase usage in the future. All we just need to do is get more opportunities and as the marketplace opens up from COVID, we will be increasing our prospecting efforts.

How are customer service and technical support?

Technical support is fantastic. they are quite knowledgeable and responsive. We've extremely happy with the level of support they provide.

Which solution did I use previously and why did I switch?

The switching happens as the vendor, Dell EMC, brings out new products to supersede the old products. It's a natural evolution of things as products get better through significant R&D, and for us to follow that evolution.

How was the initial setup?

For us, the initial setup is not overly complex. We've got very highly trained engineers and therefore it's no problem.

Demployment is still fairly standard. It hasn't really altered too much, so it's not gotten shorter or longer. In terms of the strategy, we have a standard scope of work document that we always employ when implementing new solutions.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are reasonable.

What other advice do I have?

We're resellers.

We actually use the PowerStore 3000 and 1000 products.

I would definitely recommend this solution to other organizations. We've been very happy with it.

I would advise people to make sure that you introduce the features and benefits of NVMe and the power and speed and articulate that well to management or the customer.

I'd rate the solution at a nine out of ten. It's not perfect. It's evolving. However, it's almost perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Enterprise Architect at a healthcare company with 10,001+ employees
Real User
Software communication system used to consolidate high performing workloads
Pros and Cons
  • "This platform is reliable in supporting our data availability. We now have a higher performing platform and have been able to consolidate our workloads into one single platform."

    What is our primary use case?

    We use this solution to consolidate high-performing workloads. The solution houses all of our VM workloads, as well as our EMR, which supports over 20,000 users. We also have PowerMax deployed on a different site for disaster recovery.

    How has it helped my organization?

    We work in healthcare and have to ensure that our data is always available because it can directly affect patient care. This platform is reliable in supporting our data availability. We now have a higher-performing platform and are able to consolidate our workloads into one single platform.

    What is most valuable?

    Overall, the platform is easy to use. The performance has kept up with our workloads.

    For how long have I used the solution?

    I have been using this solution for two years. 

    What do I think about the stability of the solution?

    This is a stable solution. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How are customer service and support?

    The customer service for this solution is excellent. We received assistance with a four-hour response time. I would rate it a nine out of ten. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used XtremeIO. We switched just because we felt that the platform was aging and we needed something that was going to be high performing and offer more availability. 

    How was the initial setup?

    The initial setup was straightforward. We received great support on the ground from Dell. They are familiar with our data center and they were able to prepare the site to install the equipment without any delays so everything ran on schedule. Deployment took one day. 

    We worked with a project manager both internally and from Dell, and we ensured that we had all the necessary power, networking, and other connectivity ready for deployment to take place on schedule.

    The deployment involved myself and another engineer, as well as Dell engineers. It took several days to get the configuration right from a layout perspective, but overall, it was straightforward.

    What was our ROI?

    The return on investment is the consolidation of our platforms. We've reduced our footprint in the data center, which has required less power, less heat, and less floor space.

    What's my experience with pricing, setup cost, and licensing?

    The pricing for this solution is good compared to other products on the market. 

    What other advice do I have?

    I would advise others to do their homework and assess their environment to understand their workloads. It's important to do testing and model your workloads against your expectations to push the boundaries.

    I would rate this solution a ten out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Solution Administrator at Telcel
    Real User
    We use MetroDR for backups and it helps reduce our storage costs
    Pros and Cons
    • "The performance is very good on our servers. It's superior. And the QoS capabilities for providing work congestion protection are also important because about 99 percent of our servers are production servers."
    • "We have had some trouble with the VMAX-to-PowerMax migration, but the VMAX box will be powered down after the migration. The PowerMax boxes are working fine and we don't have any issues with them."

    What is our primary use case?

    I am the solution administrator for Telcel. I use it to analyze the host and for data availability. It is a useful tool for me. I use it a lot every day. It is used for mission-critical operations.

    How has it helped my organization?

    We use the PowerMax SRDF/Metro Smart DR to replicate information on some servers that are important to our company. We use it as a backup from each box and it helps to reduce our storage costs.

    What is most valuable?

    It is important that the product provides NVMe scale-out capabilities. We support many things with the product and we need to know what the architecture is. It makes things very simple for us.

    The data security and availability are pretty good. We have many clients connecting to the box, which means security is very important. This is true when it comes to remote support. The compliance is very good.

    The performance is very good on our servers. It's superior. And the QoS capabilities for providing work congestion protection are also important because about 99 percent of our servers are production servers.

    For how long have I used the solution?

    I have been using Dell EMC PowerMax NVMe for about four years.

    What do I think about the stability of the solution?

    It's very stable. 

    We have had some trouble with the VMAX-to-PowerMax migration, but the VMAX box will be powered down after the migration. The PowerMax boxes are working fine and we don't have any issues with them.

    What do I think about the scalability of the solution?

    We plan to increase our usage of the product.

    How are customer service and support?

    Dell EMC's technical support is pretty good.

    Which solution did I use previously and why did I switch?

    Initially, we had Dell EMC VMAX 800 and then VMAX 20K and 40K all-flash. We have recently installed a couple of PowerMax 8000s, and our migration program includes going from VMAX 20K to the PowerMax 2000 and 8000.

    How was the initial setup?

    The setup was pretty easy. We are a team of three people who handle storage and the deployment was not complex. We had no problem with it. It took us about eight hours.

    What about the implementation team?

    We received help from EPS Consulting.

    What other advice do I have?

    We use the PowerMax SRDF/Metro Smart DR, and the bandwidth is excellent but the equipment is in the same location.

    Overall, I don't see much that they need to do to improve the product. It's very good.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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    Senior Solutions Architect at a healthcare company with 1,001-5,000 employees
    Real User
    Offers good reliability, has great remote replication features and is able to replicate bi-directionally
    Pros and Cons
    • "It allows us to protect our data using different data centers and replicate bi-directionally between our two main data centers."
    • "Some of the management features could be simplified and that's probably the main thing they need to address."

    What is our primary use case?

    It's our primary storage and it replaced some older and slower storage.

    What is most valuable?

    The most valuable aspects include the remote replication features. It allows us to protect our data using different data centers and replicate bi-directionally between our two main data centers.

    What needs improvement?

    Simpler management would probably be my biggest ask. Some of the management features could be simplified and that's probably the main thing they need to address.

    For how long have I used the solution?

    I've been using this product for three years. 

    What do I think about the stability of the solution?

    It's very stable.

    What do I think about the scalability of the solution?

    We do have two main data centers and we have a PowerMax in each one. It is our primary storage so pretty much everything we have is on it.

    We do not plan to increase usage at this time.

    How are customer service and support?

    They need to make it easier to get to higher levels of support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used other Dell products, such as the BNXs and XtremIO. 

    We switched mainly to gain access to the top-of-the-line model and we had more money to spend.

    How was the initial setup?

    The initial setup was fairly straightforward.

    It's a multi-step process. We had a hardware guy come out for a day and install it. Then a couple of weeks later, an implementation person set some things up. We slowly phased it in over a month or so.

    There's not a lot of maintenance. It's usually just me, or, if I need to do a code upgrade, I just call down.

    What about the implementation team?

    From Dell, there was a couple of hardware personnel and then an implementer. From my side, it was just me and one other staff member.

    What was our ROI?

    It's hard to quantify ROI for me. I'm not an accountant.

    What's my experience with pricing, setup cost, and licensing?

    They're finally getting the licensing right where it's not a la carte so much anymore. That said, it is pretty expensive. 

    Which other solutions did I evaluate?

    We evaluated products from Pure, NetApp, and Kaminario.

    What other advice do I have?

    I'd rate the solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Updated: June 2022
    Buyer's Guide
    Download our free Dell PowerMax NVMe Report and get advice and tips from experienced pros sharing their opinions.