Splunk On-Call vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #12 with an average rating of 9.0, while Everbridge is ranked #10. Splunk holds a 3.7% mindshare in IMS, compared to Everbridge’s 6.0% mindshare. Additionally, 83% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk On-Call

Read 11 Splunk On-Call reviews

914 Views
640 Comparison Views

83% willing to recommend

xMatters

Read 31 xMatters reviews

1,528 Views
1,329 Comparison Views

96% willing to recommend

Splunk On-Call

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk On-Call are incident management tools. xMatters is advantageous in pricing and support, while Splunk On-Call offers superior features.

Features: xMatters integrates with various service management tools, automates workflows, and enables real-time notifications. Splunk On-Call focuses on alerting, scheduling, and offers integration with Splunk’s analytics, creating an enhanced incident management environment.

Room for Improvement: xMatters could improve its advanced analytics capabilities and offer more native integrations with third-party tools. It may also enhance complexity management for larger teams. Splunk On-Call would benefit from a more flexible pricing model and improved support for non-Splunk users. It could also enhance its UI for broader accessibility.

Ease of Deployment and Customer Service: xMatters offers easy deployment with comprehensive support and documentation, ensuring an intuitive user experience. Splunk On-Call provides strong deployment and integration for Splunk users, although it might require more setup effort for new users.

Pricing and ROI: xMatters offers flexible pricing that delivers a high ROI, catering to diverse organizational needs. Splunk On-Call’s higher cost reflects its extensive feature set, which can be valuable for analytics-focused teams, though it may be less appealing for cost-sensitive organizations.

To learn more, read our detailed Splunk On-Call vs. xMatters Report (Updated: February 2026).

Buyer's Guide

Splunk On-Call vs. xMatters

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk On-Call

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk On-Call is 3.7%, down from 6.1% compared to the previous year. The mindshare of xMatters is 6.0%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	6.0%
Splunk On-Call	3.7%
Other	90.3%

IT Alerting and Incident Management

Featured Reviews

Venda E

Cloud Option Engineer at a tech vendor with 10,001+ employees

Automated alert routing has improved incident response and now enables faster on-call collaboration

Some of the features of Splunk On-Call include automated alert routing and escalation that will ensure the right people get notified immediately. Also, on-call scheduling and rotation management. This feature makes managing shifts and coverage very easy. Another feature is real-time incident collaboration and communication. This will help bring the right team together fast. Another feature is alert de-duplication and suppression. This will reduce the noise, so only meaningful alerts reach the on-call staff. The feature I rely on the most in my daily work is automated alert routing and escalation. It ensures that critical issues go directly to the right engineer without delay, which saves time and prevents the incident from being missed. This has been the biggest contributor to improving our response times. The noise reduction feature is also very helpful. By filtering out non-critical or duplicate alerts, Splunk On-Call keeps our team focused on what actually matters and prevents alert fatigue. Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents. It also reduced alert fatigue and made our on-call process more reliable and predictable. Our average incident response time dropped by around 20% to 25%, mainly because alerts reached the right people faster. We also noticed fewer unnecessary escalations, and missed alerts almost completely stopped after we implemented automated routing and escalation policies.

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reviewer1855452

Infrastructure Analyst at a financial services firm with 10,001+ employees

Helps in ensuring that everyone gets notified when needed, and provides the flexibility to integrate it and build what we want on top of it

They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can. Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool. You have to have to go through the documentation, but I suppose that's an expectation. When users first log on and they're configuring the rotas, it does take them a bit of time to get their heads around how to configure the shifts. Some of them do need guidance. We have got a support document, and xMatters also has a support page where they can go and read through the details. Our roles and access for each user are locked down, as opposed to just letting them access the xMatters portal because it can add more confusion because the support portal explains that they can do X, Y, and Z. So, we're removing that ability, but once the users get their head around how to configure the rotas, the overall intuitiveness of the UI is pretty good. It is simple and clean, and they don't have to do that many steps. There are probably one or two group supervisors that configure the rotas, and the rest of them log on. We've already pre-populated the contact details from our directory, so usually, they'll just go and add a personal device, if they do want to get called on a personal device, or they want to set up the app, which is pretty easy using the QR codes. The product looks nice and clean. The only thing is that it takes a little bit of work to get your head around the rotas, but once you do, it's pretty darn simple.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

"The most valuable feature of the solution is helpdesk escalation."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The alert calling feature is the best because notifications are delivered via phone messages."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts."

"Support has been great. They responded very quickly to all the support cases that I have submitted."

"It helped change behavior across the organization to improve accountability."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code."

"xMatters is helpful for getting the right on-call resources. That is a key factor. It is also very user-friendly, and just a little documentation helps you to understand things such as how on-calls are configured, how groups are configured, and how users update their on-call devices."

"It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes."

"Simple features create flow sets and build APIs for integrations."

More xMatters pros

Cons

"Should have more YouTube webinars."

"One area for improvement would be enhancing the mobile app experience."

"The third-party configuration tool could be easier to use."

"There could be improvements with communicating an incident or alert."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"The solution can be improved by including a wider list of permissions."

"We would like to see the integration between our ITSM solution and xMatters."

"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."

"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."

"Support may take longer than desired to resolve some issues."

"On-call management scheduling is difficult."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option. I have been complaining about this for a couple years. At one point, we created a ticket for this with the developers to review. I assume that once enough people complain about it, they will bump it up in priority to work on. However, if not enough people think it is an issue, then they prioritize their work and work on other features and functionality. However, this is something that has been challenging for us because we have needed to find ways to work around it or just deal with it. So, I would love to see an exclusion option."

More xMatters cons

Pricing and Cost Advice

"The price of the solution could be less expensive."

"The features they provide, versus the cost, are pretty good."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

14%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

Performing Arts

12%

Manufacturing Company

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for VictorOps?

My experience with Splunk On-Call pricing and licensing has been straightforward. The setup cost was minimal since it's a SaaS solution, and the subscription-based licensing model makes it easy to ...

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What needs improvement with VictorOps?

One area for improvement would be enhancing the mobile app experience. While it works well, smoother navigation and faster load times would make on-call handling even easier. More advanced analytic...

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What is your primary use case for VictorOps?

I have been using Splunk On-Call for the last three years. My main use case for Splunk On-Call is incident alerting and real-time on-call management. It helps me to route critical alerts to the rig...

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Compared 18% of the time

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Product Reports

Buyer's Guide

Splunk On-Call

February 2026

Download Splunk On-Call product report

Buyer's Guide

xMatters

February 2026

Download xMatters product report

Also Known As

VictorOps

xMatters IT Management

Overview

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk On-Call vs. xMatters

February 2026

Free Report: Splunk On-Call vs. xMatters

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