Splunk On-Call vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #12 with an average rating of 9.0, while Everbridge is ranked #14. Splunk holds a 3.4% mindshare in IMS, compared to Everbridge’s 4.9% mindshare. Additionally, 84% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk On-Call

Read 12 Splunk On-Call reviews

1,715 Views
1,338 Comparison Views

84% willing to recommend

xMatters

Read 31 xMatters reviews

2,603 Views
2,317 Comparison Views

96% willing to recommend

Splunk On-Call

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk On-Call are incident management tools. xMatters is advantageous in pricing and support, while Splunk On-Call offers superior features.

Features: xMatters integrates with various service management tools, automates workflows, and enables real-time notifications. Splunk On-Call focuses on alerting, scheduling, and offers integration with Splunk’s analytics, creating an enhanced incident management environment.

Room for Improvement: xMatters could improve its advanced analytics capabilities and offer more native integrations with third-party tools. It may also enhance complexity management for larger teams. Splunk On-Call would benefit from a more flexible pricing model and improved support for non-Splunk users. It could also enhance its UI for broader accessibility.

Ease of Deployment and Customer Service: xMatters offers easy deployment with comprehensive support and documentation, ensuring an intuitive user experience. Splunk On-Call provides strong deployment and integration for Splunk users, although it might require more setup effort for new users.

Pricing and ROI: xMatters offers flexible pricing that delivers a high ROI, catering to diverse organizational needs. Splunk On-Call’s higher cost reflects its extensive feature set, which can be valuable for analytics-focused teams, though it may be less appealing for cost-sensitive organizations.

To learn more, read our detailed Splunk On-Call vs. xMatters Report (Updated: June 2026).

Buyer's Guide

Splunk On-Call vs. xMatters

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk On-Call

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

14th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk On-Call is 3.4%, down from 4.2% compared to the previous year. The mindshare of xMatters is 4.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Splunk On-Call	3.4%
xMatters	4.9%
Other	91.7%

IT Alerting and Incident Management

Featured Reviews

Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

"The most valuable feature of the solution is helpdesk escalation."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."

"I would recommend VictorOps for global distributed support teams."

"My VP of Operations is ecstatic about the VictorOps product."

"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."

"Its the best solution of its type out there, you should go for it."

More Splunk On-Call pros

"One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me."

"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."

"The cloud solution reduces alarming to the core, which means no need to provision your server, which is great."

"Being able to split the week however we want is definitely most valuable. We can create shifts and also see other teams' schedules. It is a very easy search to do these things."

"xMatters provides targeted, content-rich notifications to reduce response times in our organizations."

"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is."

More xMatters pros

Cons

"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."

"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."

"The solution can be improved by including a wider list of permissions."

"Should have more YouTube webinars."

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"There could be improvements with communicating an incident or alert."

"User management has to be improved and more user types need to be added as there is currently only Admin or User."

"One area for improvement would be enhancing the mobile app experience."

More Splunk On-Call cons

"Support may take longer than desired to resolve some issues."

"Integrations seem to be the most difficult part. Once setup though, they work well."

"Unfortunately, we have no way to prevent people from choosing not to receive that level of notification."

"We would like to see the integration between our ITSM solution and xMatters."

"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option. I have been complaining about this for a couple years. At one point, we created a ticket for this with the developers to review. I assume that once enough people complain about it, they will bump it up in priority to work on. However, if not enough people think it is an issue, then they prioritize their work and work on other features and functionality. However, this is something that has been challenging for us because we have needed to find ways to work around it or just deal with it. So, I would love to see an exclusion option."

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options."

"Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool."

More xMatters cons

Pricing and Cost Advice

"The price of the solution could be less expensive."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"This is a subscription-based, SaaS solution."

"If you are willing to pay for the licensing of it, it is able to scale out."

"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."

"If the licensing were cheaper, our customer might buy more."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

11%

Performing Arts

10%

Manufacturing Company

Financial Services Firm

12%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for VictorOps?

The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...

See all answers

What needs improvement with VictorOps?

See all answers

What is your primary use case for VictorOps?

I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...

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Comparisons

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Compared 19% of the time

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Compared 19% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 14% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 11% of the time

SolarWinds Web Help Desk vs Splunk On-Call

Compared 2% of the time

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PagerDuty Operations Cloud vs xMatters

Compared 24% of the time

Opsgenie vs xMatters

Compared 20% of the time

Everbridge IT Alerting vs xMatters

Compared 18% of the time

FireHydrant vs xMatters

Compared 11% of the time

BigPanda vs xMatters

Compared 3% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Splunk On-Call

June 2026

Download Splunk On-Call product report

Buyer's Guide

xMatters

June 2026

Download xMatters product report

Also Known As

VictorOps

xMatters IT Management

Overview

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk On-Call vs. xMatters

June 2026

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