Splunk On-Call vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #12 with an average rating of 9.0, while Everbridge is ranked #11. Splunk holds a 3.4% mindshare in IMS, compared to Everbridge’s 5.5% mindshare. Additionally, 84% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk On-Call

Read 12 Splunk On-Call reviews

1,357 Views
991 Comparison Views

84% willing to recommend

xMatters

Read 31 xMatters reviews

2,239 Views
1,948 Comparison Views

96% willing to recommend

Splunk On-Call

xMatters

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk On-Call are incident management tools. xMatters is advantageous in pricing and support, while Splunk On-Call offers superior features.

Features: xMatters integrates with various service management tools, automates workflows, and enables real-time notifications. Splunk On-Call focuses on alerting, scheduling, and offers integration with Splunk’s analytics, creating an enhanced incident management environment.

Room for Improvement: xMatters could improve its advanced analytics capabilities and offer more native integrations with third-party tools. It may also enhance complexity management for larger teams. Splunk On-Call would benefit from a more flexible pricing model and improved support for non-Splunk users. It could also enhance its UI for broader accessibility.

Ease of Deployment and Customer Service: xMatters offers easy deployment with comprehensive support and documentation, ensuring an intuitive user experience. Splunk On-Call provides strong deployment and integration for Splunk users, although it might require more setup effort for new users.

Pricing and ROI: xMatters offers flexible pricing that delivers a high ROI, catering to diverse organizational needs. Splunk On-Call’s higher cost reflects its extensive feature set, which can be valuable for analytics-focused teams, though it may be less appealing for cost-sensitive organizations.

To learn more, read our detailed Splunk On-Call vs. xMatters Report (Updated: April 2026).

Buyer's Guide

Splunk On-Call vs. xMatters

April 2026

Download the complete report

Helped 892,646 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk On-Call

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. The mindshare of xMatters is 5.5%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
xMatters	5.5%
Splunk On-Call	3.4%
Other	91.1%

IT Alerting and Incident Management

Featured Reviews

Ramani Happy

Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.

Streamlined incident response has reduced downtime and improved on-call collaboration

A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Read full review

reviewer1855452

Infrastructure Analyst at a financial services firm with 10,001+ employees

Helps in ensuring that everyone gets notified when needed, and provides the flexibility to integrate it and build what we want on top of it

They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can. Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool. You have to have to go through the documentation, but I suppose that's an expectation. When users first log on and they're configuring the rotas, it does take them a bit of time to get their heads around how to configure the shifts. Some of them do need guidance. We have got a support document, and xMatters also has a support page where they can go and read through the details. Our roles and access for each user are locked down, as opposed to just letting them access the xMatters portal because it can add more confusion because the support portal explains that they can do X, Y, and Z. So, we're removing that ability, but once the users get their head around how to configure the rotas, the overall intuitiveness of the UI is pretty good. It is simple and clean, and they don't have to do that many steps. There are probably one or two group supervisors that configure the rotas, and the rest of them log on. We've already pre-populated the contact details from our directory, so usually, they'll just go and add a personal device, if they do want to get called on a personal device, or they want to set up the app, which is pretty easy using the QR codes. The product looks nice and clean. The only thing is that it takes a little bit of work to get your head around the rotas, but once you do, it's pretty darn simple.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are very satisfied with the tool."

"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"Its the best solution of its type out there, you should go for it."

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

"The alert calling feature is the best because notifications are delivered via phone messages."

"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."

"I would recommend VictorOps for global distributed support teams."

More Splunk On-Call pros

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"By using this tool, it's a one-stop shop; through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use."

"It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone is on a call in the next 15 minutes."

"We can have a critical incident bridge spun up within 10 minutes, and all of the necessary teams join within 15 minutes, so it's cut our response time by 75%."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups."

"The most valuable feature is the automation because it reduces the demand on resources."

"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."

More xMatters pros

Cons

"Should have more YouTube webinars."

"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."

"Another example is that you cannot check the incidents created in VictorOps from the previous Friday."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"User management has to be improved and more user types need to be added as there is currently only Admin or User."

"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."

"Should have more YouTube webinars."

"The third-party configuration tool could be easier to use."

More Splunk On-Call cons

"Support may take longer than desired to resolve some issues."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."

"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."

"I would like some minor UI changes."

"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."

More xMatters cons

Pricing and Cost Advice

"The price of the solution could be less expensive."

"The features they provide, versus the cost, are pretty good."

"This is a subscription-based, SaaS solution."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"I don't make the decisions on the cost aspect. We haven't had any complaints. I think it has a reasonable price."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

More xMatters pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

892,646 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

12%

Financial Services Firm

Construction Company

Manufacturing Company

Financial Services Firm

13%

Performing Arts

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for VictorOps?

The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...

See all answers

What needs improvement with VictorOps?

See all answers

What is your primary use case for VictorOps?

I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...

See all answers

Ask a question

Earn 20 points

Comparisons

PagerDuty Operations Cloud vs Splunk On-Call

Compared 24% of the time

Opsgenie vs Splunk On-Call

Compared 22% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 10% of the time

IBM Cloud Event Management vs Splunk On-Call

Compared 9% of the time

SolarWinds Web Help Desk vs Splunk On-Call

Compared 3% of the time

More Splunk On-Call Competitors

PagerDuty Operations Cloud vs xMatters

Compared 32% of the time

Opsgenie vs xMatters

Compared 18% of the time

Everbridge IT Alerting vs xMatters

Compared 18% of the time

FireHydrant vs xMatters

Compared 9% of the time

BigPanda vs xMatters

Compared 2% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Splunk On-Call

April 2026

Download Splunk On-Call product report

Buyer's Guide

xMatters

April 2026

Download xMatters product report

Also Known As

VictorOps

xMatters IT Management

Overview

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk On-Call vs. xMatters

April 2026

Free Report: Splunk On-Call vs. xMatters

Find out what your peers are saying about Splunk On-Call vs. xMatters and other solutions. Updated: April 2026.

DOWNLOAD NOW

892,646 professionals have used our research since 2012.

See our Splunk On-Call vs. xMatters report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.