VictorOps vs xMatters IT Management comparison

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Executive Summary

We performed a comparison between VictorOps and xMatters IT Management based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Everbridge, BigPanda and others in IT Alerting and Incident Management.
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: November 2022).
657,849 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The most valuable feature of the solution is helpdesk escalation.""VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

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"xMatters is helpful for getting the right on-call resources. That is a key factor. It is also very user-friendly, and just a little documentation helps you to understand things such as how on-calls are configured, how groups are configured, and how users update their on-call devices.""One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me.""Being able to split the week however we want is definitely most valuable. We can create shifts and also see other teams' schedules. It is a very easy search to do these things.""The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature.""For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured.""The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts.""It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone is on a call in the next 15 minutes.""Simple features create flow sets and build APIs for integrations."

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"The solution can be improved by including a wider list of permissions.""At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

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"We would like to see a greater variety of integrations with ServiceNow. It works fine as it is, but an enhancement would be the ability to interact with the major incident module in ServiceNow... The way our major incident process works, when an incident is elevated from a P1 to a major incident, that is an extra flag in ServiceNow. It would be awesome to have xMatters get notification when something goes from a P1 to a major and then have it go through a different workflow, rather than our regular P1.""The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes.""The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer.""An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information).""I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B.""As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well.""It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go""I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."

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Pricing and Cost Advice
  • "The price of the solution could be less expensive."
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  • "This is a subscription-based, SaaS solution."
  • "We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."
  • "The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."
  • "The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."
  • "The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."
  • "Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."
  • "I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."
  • "It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."
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    Questions from the Community
    Top Answer:VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.
    Top Answer:The price of the solution could be less expensive.
    Top Answer:At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap.
    Top Answer:For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a… more »
    Top Answer:I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs. It seems to be on the higher end from a cost standpoint.
    Top Answer:A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what… more »
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    Also Known As
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    VictorOps is a real-time IT alerting and incident management platform tool that enables DevOps teams to handle incidents as they occur and also enables teams to proactively manage issues beyond incidents and system outages. Its platform is comprehensive and the workflows and features are conducive to implementing remedial policies. The solution encourages steady communication throughout the lifecycle of the projects by providing an intuitive environment. Beyond helping teams react to incidents, VictorOps monitors and analyzes risk levels and other threats. It also includes smart incident alerts, which produce accurate data. As a result of implementing the solution, efficiency will increase and downtime will be minimized. In addition, VictorOps is ideal for companies of all sizes.

    VictorOps Features

    VictorOps has many valuable key features. Some of the most useful ones include:

    • On-call schedule management: You can easily set up rotations, teams, and escalation policies.
    • Forensics function: This function allows teams to check and monitor the status of projects.
    • Collaborative problem-solving: This feature enables you to collaborate so you can solve problems efficiently and quickly.
    • Post-mortem reporting: VictorOps has optimal reporting capabilities.
    • Alert annotations: With these alert annotations, you can attach documentation to incoming alerts that will help to reduce TTR.
    • Broad set of notifications: The solution provides incident push, SMS, email, and phone notification options.
    • One touch on-call handoffs: This feature is very convenient when you experience interruptions and need to switch calls.
    • Real-time live infrastructure timeline: With this kind of timeline, you have access to all the context you need in one central location.

    Additional Features:

    In addition to the above main features, VictorOps also includes:

    • Filtered incident panes
    • HipChat & Slack bidirectional integrations
    • Maintenance mode
    • Mobile incident acknowledgements
    • Android and iOS native apps
    • Integration with 62+ tools
    • API and Webhooks
    • Delivery Insights
    • Runbooks and Graphs
    • Live Call Routing

    VictorOps Benefits

    There are many benefits to implementing VictorOps. Some of the biggest advantages the solution offers include:

    • Centralized hub: VictorOps is a centralized hub for teams to communicate, collaborate, automate, measure, and operate - all from a single place.
    • Easy to use: VictorOps is designed to be user friendly and to help teams align themselves.
    • Cross-functional collaboration: The solution encourages teams to work collectively, by providing multiple channels and tools for cross-functional collaboration efforts. The platform consolidates different types of expertise to solve a myriad of issues, address potential threats, and act on opportunities.
    • Smart analytics and critical diagnostics: The combination of smart analytics, critical diagnostics, proactive monitoring, and alerts, makes VictorOps ideal to help your team to better contextualize issues and understand the relationships of various processes better.

    Reviews from Real Users

    VictorOps is a solution that stands out when compared to many of its competitors. One of its major advantages is that it has an effective escalation process, which helps save a lot of time.

    An IT Operation Manager at a tech services company says, “VictorOps has decreased the meantime to acknowledge an incident management process. Our developers can be on-call faster when we are using this solution. We can fix our incident much quicker.” He also adds, “The solution has beneficial updates, is effective for escalation processes, and has a straightforward implementation.”

    xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

    To learn more, request a demo.

    • Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.
    • Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.
    • Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.
    • Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.
    • Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.
    • Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

    Learn more about VictorOps
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    Sample Customers
    NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
    Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.  Visit our website to see how business like yours found solutions with xMatters.
    Top Industries
    Computer Software Company19%
    Financial Services Firm9%
    Manufacturing Company7%
    Computer Software Company15%
    Energy/Utilities Company12%
    Comms Service Provider12%
    Financial Services Firm12%
    Computer Software Company19%
    Financial Services Firm17%
    Manufacturing Company7%
    Company Size
    Midsize Enterprise13%
    Large Enterprise88%
    Small Business20%
    Midsize Enterprise16%
    Large Enterprise64%
    Small Business13%
    Midsize Enterprise7%
    Large Enterprise80%
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise69%
    Buyer's Guide
    IT Alerting and Incident Management
    November 2022
    Find out what your peers are saying about PagerDuty, Everbridge, BigPanda and others in IT Alerting and Incident Management. Updated: November 2022.
    657,849 professionals have used our research since 2012.

    VictorOps is ranked 6th in IT Alerting and Incident Management with 2 reviews while xMatters IT Management is ranked 2nd in IT Alerting and Incident Management with 22 reviews. VictorOps is rated 9.0, while xMatters IT Management is rated 8.8. The top reviewer of VictorOps writes "Beneficial updates, effective for escalation processes, straightforward implementation". On the other hand, the top reviewer of xMatters IT Management writes "Gave us the ability to validate whether messages were going out". VictorOps is most compared with PagerDuty, Opsgenie, Everbridge IT Alerting, ServiceNow and Zabbix, whereas xMatters IT Management is most compared with PagerDuty, ServiceNow, Opsgenie, Everbridge IT Alerting and BigPanda.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.