We performed a comparison between Trend Micro Apex One and VMware Carbon Black Endpoint based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Trend Micro Apex One stands out for its centralized reporting, efficient policy implementation, and a diverse array of features including DLP, encryption, and patch management. Carbon Black Endpoint is appreciated for its transparency, robust security measures, continuous monitoring, and utilization of cloud technology. Trend Micro Apex One users say the platform should improve its compatibility with different operating systems and address performance issues. Users also say the reporting, forensic analysis, and ransomware features could use some work. Carbon Black could enhance its reporting capabilities, endpoint query tools, and compatibility with other systems. Users also suggest improvements in the solution’s forensic tools.
Service and Support: Trend Micro support generally earned positive reviews, but some said that support could be more proactive and respond faster. Carbon Black Endpoint customer service earned mixed reviews, with some users reporting delayed responses or unsatisfactory issue resolution.
Ease of Deployment: Most users thought Trend Micro Apex One was easy to set up, but a few said that it’s more complex than competing solutions. Users say the deployment process for VMware Carbon Black Endpoint is relatively straightforward. The initial setup can be completed in a few minutes or hours, but the total deployment may take anywhere from a few days to several months.
Pricing: Some considered the price of Trend Micro Apex One to be fair, while others found it expensive. Carbon Black Endpoint charges a fixed licensing fee per node. Some users noted that there are cheaper alternatives.
ROI: Trend Micro Apex One provides extra cost-effective advantages and safeguards vital information. While some said the ROI of VMware Carbon Black Endpoint was hard to quantify, other users reported successful defenses against malware attacks.
Comparison Results: Our users prefer Trend Micro Apex One over VMware Carbon Black Endpoint. Users praised Apex One's advanced features like centralized reporting and cloud-based solutions for remote work, while said Carbon Black's reporting and forensic analysis capabilities have room for improvement. Reviews of Trend Micro's customer service were generally positive, while the users had mixed opinions about VMware's support quality.
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"The price is low and quite competitive with others."
"Fortinet is very user-friendly for customers."
"The console is easy to read. I also like the scanning part and the ability to move assets from one to the other."
"This is stable and scalable."
"The product's initial setup phase is very easy."
"Ability to get forensics details and also memory exfiltration."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"It's reduced administrative overhead."
"No down time in terms of the backend having to be updated because it's on cloud."
"Its threat-hunting capabilities and the information about the known threats are the most available features. It can easily catch any threat in our environment."
"The most favorable features have been behavior monitoring and zero-day threat protection."
"I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function."
"The solution can scale."
"There's excellent data loss prevention to help prevent purposeful or accidental loss of data."
"Its reporting and dashboard are valuable. Its dashboard is easy to use."
"The data analysis is the most valuable because of the whitelist database. It is different than standard IDS solutions."
"The threat analysis functionality is good."
"The initial setup was fairly easy."
"The solution is very useful and easy to handle. You don't need much intervention with this product."
"The solution is stable."
"Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes."
"The most valuable feature of the solution stems from the fact that it is one of the best EDR tools in the market."
"Some of the valuable features I have found are the online documentation of the solution is well organized and thorough. I like the simplicity of bypass and the visualization of the active components."
"The solution should address emerging threats like SQL injection."
"We'd like to see more one-to-one product presentations for the distribution channels."
"We find the solution to be a bit expensive."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"The only minor concern is occasional interference with desired programs."
"The support needs improvement."
"I haven't seen the use of AI in the solution."
"Technical support is very very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking."
"Apex One could improve endpoint patching. For example, Kaspersky can download Microsoft updates and install them. Having that feature in the cloud application would help a lot."
"The price is the main concern of the clients."
"The reports are not eye-catching from the customer's point of view, which is something that should be improved."
"The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself."
"There is a need for enhancement in certain reporting formats."
"We have received many complaints about how slow the system is on the first day of implementation."
"I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our Office Scan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions we have found with Trend Micro."
"The solution has to mature on container security and a lot of cloud environment security."
"Right now, Carbon Black CB Defense doesn't support cloud computing and Kubernetes."
"In my company, we face issues sometimes when there is a need to write custom rules or we want to write for some rules that are different from the standard rules provided by the solution."
"A search bar in the investigation page and some AI-related tasks like outgoing alerts, or recent tactics that are being used in the market, must be embedded in the tool so that it's easier to find alerts."
"The endpoint machines need improvement."
"I would personally give the tech support a rating of seven out of ten."
"Carbon Black CB Defense has helped improve my organization by allowing us to have better data so that we can do correlation and get visibility into the alerts."
"In the next release, it would help if we can get better control over containers."
Trend Micro Apex One is ranked 6th in Endpoint Protection Platform (EPP) with 124 reviews while VMware Carbon Black Endpoint is ranked 17th in Endpoint Protection Platform (EPP) with 61 reviews. Trend Micro Apex One is rated 8.2, while VMware Carbon Black Endpoint is rated 8.0. The top reviewer of Trend Micro Apex One writes "Good monitoring and server protection with helpful machine learning". On the other hand, the top reviewer of VMware Carbon Black Endpoint writes "Centralization via the cloud allows us to protect and control people working from home". Trend Micro Apex One is most compared with Trend Micro Deep Security, Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks, Trend Micro Smart Protection and CrowdStrike Falcon, whereas VMware Carbon Black Endpoint is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Trend Micro Deep Security, SentinelOne Singularity Complete and Cortex XDR by Palo Alto Networks. See our Trend Micro Apex One vs. VMware Carbon Black Endpoint report.
See our list of best Endpoint Protection Platform (EPP) vendors and best Endpoint Detection and Response (EDR) vendors.
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