We compared TitanHQ SpamTitan and ZoneAlarm based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options. ZoneAlarm users said the solution is user-friendly and offers comprehensive protection against various threats, including advanced firewall capabilities.
Room for Improvement: TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on. ZoneAlarm users would like to see clearer documentation and improved integration with Check Point’s centralization solution.
Ease of Deployment: Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating. ZoneAlarm had a simple and fast setup.
Service and Support: SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations, whereas some users said that ZoneAlarm's customer assistance could be improved.
Pricing: Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process. ZoneAlarm's pricing is considered competitive.
ROI: SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity. ZoneAlarm offers a positive ROI through security improvements.
Comparison Results: SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training. ZoneAlarm provides comprehensive security measures, easy deployment, and advanced threat technologies. However, it needs better documentation and support.
"SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox."
"I like its ease of use. As director of IT, I'm often in contact with our staff to make sure that they're safe and secure in their usage of email, etc. The quarantine features in SpamTitan make it really easy for them to review messages that haven't come in, and the rating of the score helps them determine whether or not they want to look at them at all. So, I see the quarantine feature as one of the best things in SpamTitan."
"It's catching things that might otherwise have gotten through in the past. That was when we were working with a site that didn't put emails through two antiviruses before they got to our system."
"Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email."
"It's cut down on our amount of spam."
"It provides security for the communication between the sender and receiver. It does the encryption perfectly. We ensure that emails are sent without any security breaches. The spam catch rate at the moment is almost 100%."
"I have found the feature that creates seamless categorization of emails valuable. This is most likely done by having a large database to compare and to identify what are the domains that are currently spammers."
"It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us."
"It gives us security for the users' mobiles and ends up protecting us in a significant way."
"The phone access scan stands out as the most valuable feature for me."
"This antivirus is regularly updated, and the updates can be scheduled."
"It is quick and easy to configure."
"The solution really focused on giving more security than an antivirus."
"The solution maintains reasonable scalability."
"It is easy to use through interfaces and easy to configure each of the customizations we created based on the characteristics that we wanted."
"ZoneAlarm protects all computers from viruses, spyware, and hackers."
"One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot."
"The big issue that I've had is that the length of time that an email is kept in quarantine is only seven days and, in some cases, it is not even seven days... if I had a 20-day or 30-day repository, if someone came to me and said, "Hey, I can't get this back," I could end up getting it to them from the archive."
"It would be nice if the reporting feature could be updated. Also, the feel of the web interface is a little dated."
"The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around."
"The documentation for how to configure it could be better. Sometimes, it was confusing. When we were onboarding with them, the documentation was a little bit vague on how to configure the DNS server and our email server."
"The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. ."
"SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen."
"The interface is a little outdated. The menus are simplistic and visually, it's pretty old."
"We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required."
"Perhaps the primary area for potential enhancement is to make it faster, ensuring a more seamless experience while maintaining robust security features."
"ZoneAlarm should be a light application that does not take too much memory in mobile phones."
"They need to update and improve the features available for Mac."
"Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well."
"I would like it to be integrated with the Check Point centralization solution like Infinity Portal. It would be great to be able to manage it through the same website."
"They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates."
"The support is not always so effective."
TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews while ZoneAlarm is ranked 15th in Anti-Malware Tools with 11 reviews. TitanHQ SpamTitan is rated 9.0, while ZoneAlarm is rated 8.2. The top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". On the other hand, the top reviewer of ZoneAlarm writes "A highly stable solution that protects computers from viruses, spyware, and hackers". TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Sophos Email, whereas ZoneAlarm is most compared with Microsoft Defender for Endpoint, Check Point Harmony Endpoint, Malwarebytes, F-Secure Total and Bitdefender GravityZone EDR. See our TitanHQ SpamTitan vs. ZoneAlarm report.
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