"The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that."
"We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find."
"Another good feature, related to geo-blocking, is the ability to specify exemptions. We discovered that some of our customers, even though they are located in Canada, have an Exchange Server sitting in Japan or in the Netherlands. It seems they have branches or their head office in other countries. Having this exception feature is helpful."
"The solution works really well. For a small nonprofit like us who don't have a large server footprint and rely heavily on cloud services, this is great for all our emails and the mobile workforce that we have. This is a great way to manage the traffic, hopefully keep our people from getting the phishing emails and stuff like that, helping to mitigate the risks."
"The user interface is great. Everything is in the browser; it is easy to set up and there are not a lot of tabs."
"[One of the] things that make[s] it really attractive to end-users... is their ability to manage their own spam queues via the reports that SpamTitan offers. It allows them to determine what is spam and what isn't."
"Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources."
"We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out."
"Personally, I find the Game Mode of the Firewall very useful."
"This antivirus is regularly updated, and the updates can be scheduled."
"It has improved the security of our Android mobiles."
"It gives us security for the users' mobiles and ends up protecting us in a significant way."
"The solution maintains reasonable scalability."
"There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times."
"It's been the same interface for ten years and some things are hard to find, even after using it for years."
"Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things."
"There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first."
"We have submitted requests for a feature which would be a total control panel… Our previous spam filter had that and it saved us from having to log in to the panel online, search for an email, pull it up, and figure out where it came from originally and why it got the spam score it did. That would be a huge improvement and time-saver because then we wouldn't have to be in the webpage for that."
"SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen."
"I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did."
"They can increase some of the reporting around user logins. In order for us to make that determination, we have to pull down reports. They could make it a bit easier."
"They should improve the support provided."
"Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy."
"They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates."
"I would like it to be integrated with the Check Point centralization solution like Infinity Portal. It would be great to be able to manage it through the same website."
"Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well."
TitanHQ SpamTitan is ranked 3rd in Anti-Malware Tools with 61 reviews while ZoneAlarm is ranked 10th in Anti-Malware Tools with 5 reviews. TitanHQ SpamTitan is rated 9.2, while ZoneAlarm is rated 8.6. The top reviewer of TitanHQ SpamTitan writes "We can block entire domains and subdomains with a click, and reduced junk mail saves time of every employee". On the other hand, the top reviewer of ZoneAlarm writes "Maintains continuity, prevents malicious attacks, and offers helpful configuration capabilities". TitanHQ SpamTitan is most compared with Barracuda Essentials, Microsoft Exchange Online Protection, Microsoft Defender for Office 365, Proofpoint Email Protection and Cisco Secure Email, whereas ZoneAlarm is most compared with Microsoft Defender for Endpoint, Check Point Harmony Endpoint, Norton Security Premium, Kaspersky Endpoint Security for Business and Malwarebytes. See our TitanHQ SpamTitan vs. ZoneAlarm report.
See our list of best Anti-Malware Tools vendors.
We monitor all Anti-Malware Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
