Check Point support needs improvement. Currently rated at 9 out of 10, more support is required. There are some concerns on support that need addressing. The integration of new products with their Infinity portal could be faster, and some products need improvement in support level.
As for improvements, ZoneAlarm enhances Check Point’s solution by having a very efficient engine. The engine checks all components of the device, such as the memory process, to detect and stop threats like ransomware. For example, when ransomware tries to encrypt files, the engine detects the behavior, creates a copy of the file, and allows the ransomware to encrypt the copy. After a few files are encrypted, Check Point identifies the ransomware and stops it, then restores the original files using the copies. This level of protection is superior to other solutions because they may detect ransomware after it has already encrypted some files, but they don’t have the ability to recover the encrypted files. Check Point's technology ensures minimal file loss by always having a backup ready.
Technical Engineer - Technical Security at a tech services company with 1,001-5,000 employees
Real User
Top 5
2024-07-19T08:14:35Z
Jul 19, 2024
The solution's efficiency in threat containment and overall protection needs improvement. It should be capable of blocking threats autonomously rather than merely issuing alerts. Enhancements in the real-time update mechanism, better integration capabilities with other security solutions, and improved threat containment features would be beneficial.
The mobile phone applications get slower because of ZoneAlarm. ZoneAlarm should be a light application that does not take too much memory in mobile phones.
Perimeter Security Administrator at a security firm with 51-200 employees
Real User
2023-02-28T04:15:00Z
Feb 28, 2023
Normally all companies must validate, take into account, and manage the budget annually. The issue is the cost is high. It is important to understand that many of these solutions generate false positives. This type of issue should be improved so that we can be a little more efficient. We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required. It is important to take into account that much of this is going to be seen in the capacity of the infrastructure.
Each of the features available in the installation of the applications is really efficient. They need to update and improve the features available for Mac. It is here where we have found a deficiency in the installation, configuration, and adjustment of the services. Their services should cover more products or operating systems available in the market in the future.
Security IT at a tech services company with 51-200 employees
Real User
Top 20
2022-09-29T06:35:00Z
Sep 29, 2022
As it is not a native Check Point tool, it is not integrated into the Check Point Infinity Portal. We would like to be able to integrate it. It is also important to improve the public documentation for Check Point. It is not possible that it will take so long to find the appropriate guides for hybrid environments and thus be able to implement the best practices for our infrastructure. The support is not always so effective. We would like to have SLAs from the support side so that they can be met.
One of the first parts that should be improved is the updates. They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates. As a rule, the tool works very well; it fulfills the functions with which it was created, and It goes a little further with security, which seems excellent to me. In the documentation area, they should make it more friendly and specific so as not to go to a support engineer for some basic things. However, rather more complex things should occur in one step.
Cloud Support at a tech company with 51-200 employees
User
2022-06-03T19:33:00Z
Jun 3, 2022
They should improve the support provided. Sometimes, sessions are only possible during certain business hours. They are also only available in English, and generally, they are not as effective as other brands at the SLA level. I would recommend trying to improve on these areas for customers to be more satisfied with the service provided. The documentation must be updated. On the internet there is a lot of information that is already out of date, which generates problems in knowing which details are the latest.
Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well. There is no centralized management available, so this is something that I would like to see in the future.
* Currently, there are only the clients available for the Windows operating systems family. It would be nice to have the software version with the same functionality for the macOS operating system. * There is no centralized management software for the free version of ZoneAlarm. * Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy. * Minor issues with the performance have been reported for the really old laptops that lack the free RAM available.
ZoneAlarm protects you by preventing hackers from remotely accessing and controlling your device, and lets you know which apps have excessive permissions so you can decide whether they threaten your privacy.
Check Point support needs improvement. Currently rated at 9 out of 10, more support is required. There are some concerns on support that need addressing. The integration of new products with their Infinity portal could be faster, and some products need improvement in support level.
As for improvements, ZoneAlarm enhances Check Point’s solution by having a very efficient engine. The engine checks all components of the device, such as the memory process, to detect and stop threats like ransomware. For example, when ransomware tries to encrypt files, the engine detects the behavior, creates a copy of the file, and allows the ransomware to encrypt the copy. After a few files are encrypted, Check Point identifies the ransomware and stops it, then restores the original files using the copies. This level of protection is superior to other solutions because they may detect ransomware after it has already encrypted some files, but they don’t have the ability to recover the encrypted files. Check Point's technology ensures minimal file loss by always having a backup ready.
The solution's efficiency in threat containment and overall protection needs improvement. It should be capable of blocking threats autonomously rather than merely issuing alerts. Enhancements in the real-time update mechanism, better integration capabilities with other security solutions, and improved threat containment features would be beneficial.
The mobile phone applications get slower because of ZoneAlarm. ZoneAlarm should be a light application that does not take too much memory in mobile phones.
Normally all companies must validate, take into account, and manage the budget annually. The issue is the cost is high. It is important to understand that many of these solutions generate false positives. This type of issue should be improved so that we can be a little more efficient. We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required. It is important to take into account that much of this is going to be seen in the capacity of the infrastructure.
Each of the features available in the installation of the applications is really efficient. They need to update and improve the features available for Mac. It is here where we have found a deficiency in the installation, configuration, and adjustment of the services. Their services should cover more products or operating systems available in the market in the future.
As it is not a native Check Point tool, it is not integrated into the Check Point Infinity Portal. We would like to be able to integrate it. It is also important to improve the public documentation for Check Point. It is not possible that it will take so long to find the appropriate guides for hybrid environments and thus be able to implement the best practices for our infrastructure. The support is not always so effective. We would like to have SLAs from the support side so that they can be met.
One of the first parts that should be improved is the updates. They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates. As a rule, the tool works very well; it fulfills the functions with which it was created, and It goes a little further with security, which seems excellent to me. In the documentation area, they should make it more friendly and specific so as not to go to a support engineer for some basic things. However, rather more complex things should occur in one step.
They should improve the support provided. Sometimes, sessions are only possible during certain business hours. They are also only available in English, and generally, they are not as effective as other brands at the SLA level. I would recommend trying to improve on these areas for customers to be more satisfied with the service provided. The documentation must be updated. On the internet there is a lot of information that is already out of date, which generates problems in knowing which details are the latest.
Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well. There is no centralized management available, so this is something that I would like to see in the future.
* Currently, there are only the clients available for the Windows operating systems family. It would be nice to have the software version with the same functionality for the macOS operating system. * There is no centralized management software for the free version of ZoneAlarm. * Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy. * Minor issues with the performance have been reported for the really old laptops that lack the free RAM available.