We performed a comparison between SolarWinds NPM and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the way it monitors the environment, and how user-friendly the console is for the end-user. The interface is also very easy and it captures all the information very well."
"We don't have any issues with the stability of SolarWinds NPM."
"Technical support is very helpful with our upgrades."
"As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning."
"The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring."
"The most valuable feature of SolarWinds NPM is the performance monitoring to see the memory, and CPU utilization."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"The product is scalable."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"The Wi-Fi side needs improvement."
"Consolidation of platforms would provide a smoother experience."
"The scalability can be better."
"The evaluation time for the product is too short especially for large corporations."
"An area for improvement would be the use of modular licenses, which are not practical for big clients."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
"I would like to see integration with antivirus or other security endpoint solutions."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"Sometimes there are issues when upgrading to a new version of the product."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
More SymphonyAI IT Service Management Pricing and Cost Advice →
SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. SolarWinds NPM is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Microsoft Configuration Manager, JIRA Service Management and IBM SmartCloud Control Desk.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.