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SolarWinds NPM vs SymphonyAI IT Service Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SolarWinds NPM
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
160
Ranking in other categories
Network Monitoring Software (4th), IT Infrastructure Monitoring (5th), Cloud Monitoring Software (9th)
SymphonyAI IT Service Manag...
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
Help Desk Software (26th), IT Asset Management (15th), IT Service Management (ITSM) (24th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. SolarWinds NPM is designed for Network Monitoring Software and holds a mindshare of 3.4%, down 4.6% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.7% mindshare, up 1.5% since last year.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
SolarWinds NPM3.4%
Zabbix5.7%
PRTG Network Monitor3.3%
Other87.6%
Network Monitoring Software
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
SymphonyAI IT Service Management1.7%
ServiceNow15.9%
JIRA Service Management7.3%
Other75.1%
IT Service Management (ITSM)
 

Featured Reviews

Vivek Jaiswal - PeerSpot reviewer
Manager IT at a manufacturing company with 1,001-5,000 employees
Central monitoring has improved outage alerts and now needs smarter detection and modern dashboards
Regarding the automated network topology and mapping feature in SolarWinds NPM, I am not satisfied with it. For static monitoring, it is acceptable. However, if it is possible, I would need a feature in SolarWinds in the future for some kind of malfunctioning detection, such as malware attacks or that type of environment. We did not have any facility to detect that in SolarWinds. I think it would be better to incorporate those types of features. Regarding customization options in SolarWinds, the ability to customize the dashboard has room for improvement. The dashboard is quite old, and we need some improvement in it. Nowadays, we have multiple tools with AI-based monitoring and web-based dashboards. SolarWinds also has a web-based dashboard, but I think there is scope for improvement in the UI. There may be other areas I would like to improve in SolarWinds NPM.
Abhishek Bhosle - PeerSpot reviewer
IT Specialist at Tata AIA
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The abnormal traffic notifications are good. Most of them are remote, and it is very good for notifications and monitoring for the traffic."
"The ability to customize the views and dashboards is nice. SolarWinds also allows us to access the data via the API. That's probably the feature I liked the most."
"The nice thing about SolarWinds is that it's kind of all-in-one. I can manage the status of my networking devices, whether they are up or down, I can see how much traffic is going across an interface, and I can run a report that tells me exactly what that traffic is."
"The most valuable features are language support and technical support."
"The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring."
"The solution is stable and reliable."
"I believe the ease of setup and use, including everything, from the initial installation to the discovery of devices is the most valuable."
"The ability to quickly identify downtime is the most valuable."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
 

Cons

"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"They have had a rather large security breach in the past. It's cost some companies customers."
"If they could combine everything into one product, that would be very helpful."
"If they’re going for a “cover everything” approach, then they need to do so and enable a bit more of the "cover everything approach" within every one of the tools."
"SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot."
"Consolidation of platforms would provide a smoother experience."
"Time: A worldwide deployment can be confusing for dispersed users with non-local times. Each node should have a local time (with summer offset if appropriate) & each user should view & report in their local time."
"The improvement would be that SolarWinds NPM thoroughly checks its patches before releasing them to the market. Better testing, alpha testing, and then releasing it to the market."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
 

Pricing and Cost Advice

"We pay approximately $700 per year for renewal of the license."
"It is relatively inexpensive compared to other products in the same category."
"The licensing model is such that you can purchase only what you need; and then grow into the next level by paying only the difference in price and the associated maintenance costs."
"It is too expensive."
"The standard licensing fees are what we're paying. It's about $20,000 a year for all our licensing."
"The pricing is very expensive for SolarWinds. That's a huge disadvantage for it."
"The NPM component of the system costs approximately $1,000 USD per year."
"SolarWinds NPM has different pricing models available. The cost of the solution is less than some competitors."
"We have a regular license."
"The product's cost is average."
"SummitAI IT Management Suite's pricing is a bit expensive."
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Comparison Review

it_user174738 - PeerSpot reviewer
IT Developer at a tech services company with 51-200 employees
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Computer Software Company
8%
Government
8%
Manufacturing Company
15%
Government
8%
Computer Software Company
8%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise85
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise6
Large Enterprise3
 

Questions from the Community

What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
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Also Known As

Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
Summus IT Management Suite
 

Overview

 

Sample Customers

Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Find out what your peers are saying about Zabbix, Auvik, Datadog and others in Network Monitoring Software. Updated: February 2026.
881,821 professionals have used our research since 2012.