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Siebel vs Verizon Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Siebel
Average Rating
7.6
Number of Reviews
6
Ranking in other categories
Field Service Management (4th), Order Management Hubs (7th), Product Configuration and Quoting (6th)
Verizon Connect
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
Fleet Management Software (2nd)
 

Mindshare comparison

While both are Service Chain Management solutions, they serve different purposes. Siebel is designed for Field Service Management and holds a mindshare of 5.3%, up 5.3% compared to last year.
Verizon Connect, on the other hand, focuses on Fleet Management Software, holds 5.9% mindshare, down 8.2% since last year.
Field Service Management Mindshare Distribution
ProductMindshare (%)
Siebel5.3%
IFS Cloud Platform8.2%
Oracle E-Business Suite5.5%
Other81.0%
Field Service Management
Fleet Management Software Mindshare Distribution
ProductMindshare (%)
Verizon Connect5.9%
Samsara9.3%
Intangles4.6%
Other80.2%
Fleet Management Software
 

Featured Reviews

it_user495873 - PeerSpot reviewer
IT Architect at a financial services firm with 5,001-10,000 employees
I like the assignment management and contact management features. I would like them to extend the possibility for functional segregation.
Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.
PC
Project Manager with 501-1,000 employees
Protects a company from false allegations of late deliveries to drivers wasting time
The only issue we have with the product would be service drops in the far north and south of the State of West Virginia. I actually had an issue with a rouge driver not too long ago that was involved in some things he should not have been doing. However, because he was in a dead zone, it took nearly two hours for me to locate him.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being a single source of information, this provides an authoritative source of information."
"As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally."
"With the implementation of the assignment manager, we are now able to automate assignment rules that we previously had in hard, and this feature allows us greater flexibility when incorporating new assignment rules."
"I found that this product had the ability to meet our business needs."
"Data migration, data deduplication, and application flexibility with respect to business rules are valuable features."
"It provides end to end customer management, from marketing all the way to support, meaning you also have sales, product management, literature, asset management, opportunity analysis, maintenance SLA compliance, and support, with all the common features present on modern CRMs including phone sync and email merge capabilities."
"Since I have been using Fleetmatics to send stops to the drivers, it has saved time and improved accuracy."
"The alert notifications are a good tool to inform me of potential incidents, as well as no shows for the beginning of shifts."
"It is absolutely one of the best pieces of hardware to protect a company from false allegations of late deliveries all the way to drivers wasting time."
 

Cons

"Business rules for data duplication can be improved."
"The initial setup was complex. The degree of parameterization required for the initial setup was not made obvious."
"Pricing is very high."
"Deployment is still considered cumbersome and the integrations are quite an expense."
"There were issues, mostly due to the lack of capability of the implementation partner who delivered the solution."
"It is a very expensive product and data steward module is very complex."
"Navigation to see the stops uploaded and sent to each drivers' navigation device."
"The only issue we have with the product would be service drops in the far north and south of the State of West Virginia."
 

Pricing and Cost Advice

Information not available
"This program has helped us to move deliveries and routes to maximize the most efficient routes and delivery times."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Financial Services Firm
11%
Construction Company
7%
Healthcare Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Overview

 

Sample Customers

Hover Automotive India, Smiles, Bouygues Telecom, Abu Dhabi Judicial Department, Lawn Tennis Association Boosts Tennis, Southwest Airlines
TimeWarner Cable DirecTV Virgin Media Bright House Mediacom JEA Clean Harbors
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: August 2026.
908,800 professionals have used our research since 2012.