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ShoreTel Sky vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ShoreTel Sky
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
Unified Communications (11th), IP Telephony & Unified Communications (5th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

ShoreTel Sky and Skype for Business aren’t in the same category and serve different purposes. ShoreTel Sky is designed for Unified Communications and holds a mindshare of 2.1%, up 1.2% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 12.5% mindshare, up 8.2% since last year.
Unified Communications
Virtual Meetings
 

Featured Reviews

it_user269988 - PeerSpot reviewer
The Service Portal is useful feature, but there are occasional outages.
Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…
Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
51%
Financial Services Firm
9%
Manufacturing Company
6%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
 

Comparisons

No data available
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: June 2025.
862,077 professionals have used our research since 2012.