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ServiceNow IT Operations Management vs Zesty comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (2nd)
Zesty
Ranking in Cloud Management
23rd
Average Rating
9.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
Cloud Cost Management (9th)
 

Mindshare comparison

As of August 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.8%, down from 1.9% compared to the previous year. The mindshare of Zesty is 0.3%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Jeffery Smith - PeerSpot reviewer
Effortless cost management with automated instance adjustment and helpful support
There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances. Currently, no mechanism within Zesty allows this, but this may be due to AWS limitations. Another point is that Zesty needs to react to any changes AWS makes, but they have been proactive in their communication regarding material impacts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very capable and user friendly."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"Our ROI since implementing ServiceNow ITOM has been significant."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"One of the reasons we decided to onboard Zesty was that it started supporting Windows instances."
"The turnkey aspect of Zesty is very valuable."
 

Cons

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The product needs to add a workflow insight tool."
"The setup and deployment could be simplified, and the pricing could improve."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances."
"I would like to get RDS-reserved instances that I could buy and sell, but that's a limitation on AWS."
 

Pricing and Cost Advice

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"There are additional costs, you have to pay more for everything."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution offers yearly licenses and a subscription model for add-on features."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The price of ServiceNow IT Operations Management is expensive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It has different subscription models."
"The solution’s pricing is reasonable."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
12%
Healthcare Company
5%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
What is your experience regarding pricing and costs for Zesty?
Their pricing is brilliant. It is a percentage of what they save us by using reserved instances. If they save us $25,000, they might charge five percent of that, which is work we wouldn't do on our...
What needs improvement with Zesty?
There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances. Currently, no mechanism within Zesty allows this, but this may be due to AWS...
What is your primary use case for Zesty?
We predominantly use Zesty to manage our spend in AWS, specifically around reserving instances for our compute workload. Our workload is dynamic, and it would be cumbersome and difficult for us to ...
 

Also Known As

ServiceNow ITOM
No data available
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Walkme, Wiz, Gong, Grubhub, Singular
Find out what your peers are saying about ServiceNow IT Operations Management vs. Zesty and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.