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ServiceNow IT Operations Management vs Zesty comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
Zesty
Ranking in Cloud Management
23rd
Average Rating
9.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
Cloud Cost Management (9th)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. The mindshare of Zesty is 0.4%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Jeffery Smith - PeerSpot reviewer
Effortless cost management with automated instance adjustment and helpful support
There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances. Currently, no mechanism within Zesty allows this, but this may be due to AWS limitations. Another point is that Zesty needs to react to any changes AWS makes, but they have been proactive in their communication regarding material impacts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"I like the solution mostly for CMDB discovery."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is a very stable solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"One of the reasons we decided to onboard Zesty was that it started supporting Windows instances."
"The turnkey aspect of Zesty is very valuable."
 

Cons

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"There is room for improvement in the stability of ServiceNow."
"Service mapping is pretty limited."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The tool can be improved by including more detailed information to assist new users."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances."
"I would like to get RDS-reserved instances that I could buy and sell, but that's a limitation on AWS."
 

Pricing and Cost Advice

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It has different subscription models."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution is costly compared to the products offered by its competitors."
"The price of ServiceNow IT Operations Management is expensive."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution’s pricing is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
11%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
What is your experience regarding pricing and costs for Zesty?
Their pricing is brilliant. It is a percentage of what they save us by using reserved instances. If they save us $25,000, they might charge five percent of that, which is work we wouldn't do on our...
What needs improvement with Zesty?
There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances. Currently, no mechanism within Zesty allows this, but this may be due to AWS...
What is your primary use case for Zesty?
We predominantly use Zesty to manage our spend in AWS, specifically around reserving instances for our compute workload. Our workload is dynamic, and it would be cumbersome and difficult for us to ...
 

Also Known As

ServiceNow ITOM
No data available
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Walkme, Wiz, Gong, Grubhub, Singular
Find out what your peers are saying about ServiceNow IT Operations Management vs. Zesty and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.