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ServiceNow IT Operations Management vs Zesty comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (3rd)
Zesty
Ranking in Cloud Management
23rd
Average Rating
9.6
Reviews Sentiment
7.9
Number of Reviews
2
Ranking in other categories
Cloud Cost Management (10th)
 

Mindshare comparison

As of October 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.8%, up from 1.8% compared to the previous year. The mindshare of Zesty is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management1.8%
Zesty0.5%
Other97.7%
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Jeffery Smith - PeerSpot reviewer
Effortless cost management with automated instance adjustment and helpful support
There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances. Currently, no mechanism within Zesty allows this, but this may be due to AWS limitations. Another point is that Zesty needs to react to any changes AWS makes, but they have been proactive in their communication regarding material impacts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"The asset management tools are very valuable."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The solution is very capable and user friendly."
"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."
"I like the tool's discovery feature."
"The turnkey aspect of Zesty is very valuable."
"One of the reasons we decided to onboard Zesty was that it started supporting Windows instances."
 

Cons

"The setup and deployment could be simplified, and the pricing could improve."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The security policies could be increased."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The solution's subscription model could be improved."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There is room for improvement in service mapping within ServiceNow ITOM."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances."
"I would like to get RDS-reserved instances that I could buy and sell, but that's a limitation on AWS."
 

Pricing and Cost Advice

"The solution is costly compared to the products offered by its competitors."
"It is expensive. It is around 10 Euros per server per month."
"The solution offers yearly licenses and a subscription model for add-on features."
"The price of ServiceNow IT Operations Management is expensive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution’s pricing is reasonable."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
11%
Healthcare Company
5%
Financial Services Firm
15%
Computer Software Company
13%
Insurance Company
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
No data available
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
What is your experience regarding pricing and costs for Zesty?
Their pricing is brilliant. It is a percentage of what they save us by using reserved instances. If they save us $25,000, they might charge five percent of that, which is work we wouldn't do on our...
What needs improvement with Zesty?
There are different resource types that we would like to leverage and get reserved instances for, such as RDS instances. Currently, no mechanism within Zesty allows this, but this may be due to AWS...
What is your primary use case for Zesty?
We predominantly use Zesty to manage our spend in AWS, specifically around reserving instances for our compute workload. Our workload is dynamic, and it would be cumbersome and difficult for us to ...
 

Also Known As

ServiceNow ITOM
No data available
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Walkme, Wiz, Gong, Grubhub, Singular
Find out what your peers are saying about ServiceNow IT Operations Management vs. Zesty and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.