ServiceNow IT Operations Management vs VMWare Tanzu CloudHealth comparison

ServiceNow IT Operations Management vs. VMWare Tanzu CloudHealth

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in Cloud Management

11th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)

VMWare Tanzu CloudHealth

Ranking in Cloud Management

28th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Cost Management (10th)

Mindshare comparison

As of July 2026, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. The mindshare of VMWare Tanzu CloudHealth is 1.8%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.6%
VMWare Tanzu CloudHealth	1.8%
Other	96.6%

Cloud Management

Featured Reviews

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Cláudio Braga

AI Software Developer Engineer at IBM

Improves cloud cost control and accountability but could explore further enhancements

The most valuable features of this solution include the drive for accountability because we can allocate cloud costs back to specific business units or teams through showback and chargeback. Additionally, reduced waste is achieved because we can identify unused or underutilized resources and receive recommendations for resizing instances. VMWare Tanzu CloudHealth's unified dashboard helps streamline cloud management practices by unifying everything needed in one dashboard, such as metrics, instance workings, machines, and servers. All of this in just one dashboard is very helpful to improve agility and resolve issues, especially for the workloads. VMWare Tanzu CloudHealth helps manage compliance risks by preventing threats, stopping attacks, detecting threats, and securing workloads or endpoints where customers will be using the endpoints. The positive impact on my organization is substantial because we can reduce waste, optimize expenses, drive accountability, and secure the budget from unnecessary cloud costs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"The asset management tools are very valuable."

"The main and best thing about ServiceNow IT Operations Management is that it helps to organize user management tickets in an organized form."

"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."

"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."

"It is a very stable solution."

More ServiceNow IT Operations Management pros

"Cloud Health has tremendous scope, and is on many clouds, including Google Cloud, Amazon, AWS, and Azure."

"We have some experience with RackWare and Red Hat, and right now I believe this solution to be number one in the market."

"Overall, it's one of the best products because it's easy to use and has a great dashboard."

"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."

"It's one of our core tools within our Zones Cloud Platforms tool bag, when we're looking at how we help customers optimize their cloud spend across their Azure and AWS environments today."

"Compared to AWS, the historic data on CloudHealth is a lot more helpful."

"The most valuable thing I have found is the cost saving recommendations."

"The pricing is rather competitive right now."

More VMWare Tanzu CloudHealth pros

Cons

"Lacks the ability to do its own monitoring."

"The pattern part can be improved. Patterns are used in the Discovery feature."

"The solution’s licensing cost could be improved."

"There is room for improvement in the stability of ServiceNow."

"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."

"There is room for improvement in service mapping within ServiceNow ITOM."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

"It didn't provide as much value as we thought it would."

More ServiceNow IT Operations Management cons

"Some companies may not be capable of affording this product."

"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."

"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."

"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."

"The Perspectives feature could be better. I would like to have more automation and flexibility to put in data and react to a certain event."

"The Perspectives feature could be better."

"I would like to see better integration from CloudHealth to create an easier setup and implementation."

"The performance and accuracy of Cloud Health need to be improved."

More VMWare Tanzu CloudHealth cons

Pricing and Cost Advice

"The solution offers yearly licenses and a subscription model for add-on features."

"The price of ServiceNow IT Operations Management is expensive."

"It is expensive. It is around 10 Euros per server per month."

"It has different subscription models."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The cost of ServiceNow is much higher."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

More ServiceNow IT Operations Management pricing and cost advice

"The licensing fees depend on how big the company is. If you are a larger company then you have a better contract with a better price. The price is different for a small company."

"CloudHealth has a subscription-based model."

"There could be flexibility in pricing for the product."

"I give the cost of the solution an eight out of ten."

"The pricing is competitive and while other products are good they are considerably more expensive."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Financial Services Firm

15%

Construction Company

11%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

What needs improvement with CloudHealth?

I do not see any flaws in VMWare Tanzu CloudHealth. Everything is fine for me. The performance is acceptable, and the layout is acceptable. It is very user-friendly, and there is nothing that needs...

What is your primary use case for CloudHealth?

This product was used for financial management in my company because I was working for a FinTech. VMWare Tanzu CloudHealth's use case is related to financial control and resource governance across ...

What advice do you have for others considering CloudHealth?

VMWare Tanzu CloudHealth's analytics in understanding cloud usage trends and expense forecasts is normally more for marketing staff and analyzing production servers in my case, so I am not very exp...

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Product Reports

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

VMWare Tanzu CloudHealth

Download VMWare Tanzu CloudHealth product report

Also Known As

ServiceNow ITOM

Aria Cost powered by CloudHealth, CloudHealth

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

VMWare Tanzu CloudHealth provides an intuitive dashboard, pricing flexibility, and accountability features, helping users allocate cloud costs, enhance security, and optimize expenses for improved cloud management.

VMWare Tanzu CloudHealth stands out for its comprehensive cloud cost allocation by team, ensuring expense optimization and increased security. Its compliance management, scalability, and competitive pricing offer significant advantages. The platform facilitates monitoring across multi-cloud environments and delivers cost-saving recommendations. Transparent reporting and robust support enhance agility and aid in effective issue resolution.

What are the key features of VMWare Tanzu CloudHealth?

Intuitive Dashboard: Simplifies cloud management with user-friendly interfaces.
Pricing Flexibility: Offers adaptable pricing models to suit diverse needs.
Accountability Features: Supports team-based cost allocation and tracking.
Compliance Management: Ensures security standards are consistently met.
Scalability: Supports elastic growth and resource management across environments.
Performance Optimization: Provides tools to optimize cloud performance and reduce waste.

What benefits should users expect when evaluating VMWare Tanzu CloudHealth?

Cost Savings: Identifies opportunities to optimize cloud spending.
Improved Security: Enhances cloud security protocols and monitoring.
Transparent Reporting: Delivers clear and detailed usage and cost reports.
Efficient Issue Resolution: Streamlines processes for swift problem-solving.

VMWare Tanzu CloudHealth is extensively implemented for cloud expenditure management in multi-cloud landscapes, aiding sectors like finance, healthcare, and retail in leveraging dashboards for enhanced transparency and financial control. Users rely on the platform for monitoring health conditions, reporting costs, optimizing spending, and driving accountability through detailed analytics and insights.

Broadcom

Sample Customers

servicenow, TransAlta, NATS, Symantec

Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas

ServiceNow IT Operations Management vs. VMWare Tanzu CloudHealth