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ServiceNow IT Operations Management vs Spot comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
Spot
Ranking in Cloud Management
32nd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
Server Virtualization Software (15th), Cloud Operations Analytics (1st), Cloud Analytics (5th), Compute Service (11th), Containers as a Service (CaaS) (7th), Cloud Cost Management (8th)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. The mindshare of Spot is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Manpreet_Singh - PeerSpot reviewer
Used to manage Kubernetes infrastructure, but it doesn't have support from OCI
Spot Ocean is deployed on the cloud in our organization. I would recommend the solution to other users. You need to have an experience with Kubernetes, or else this product is of no use. It is not difficult to learn to use Spot Ocean. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The way this solution has helped us is that it improved our communication."
"The asset management tools are very valuable."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"I am impressed with the tool's ability to track information in an easy way."
"I like the solution due to the fact that it's scalable."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The solution is easy to use and has great orchestration and automation capabilities."
"The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow."
"The solution offers both block access and file access, making it a nice solution for customers."
 

Cons

"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is room for improvement in service mapping within ServiceNow ITOM."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"I advise others not to customize a lot while using the solution."
"The product needs to add a workflow insight tool."
"The pricing is high."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"There are no particular areas for improvement I can identify."
"The solution doesn't have support from OCI, and it should start working to onboard OCI."
 

Pricing and Cost Advice

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"There are additional costs, you have to pay more for everything."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The solution is costly compared to the products offered by its competitors."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"It is expensive. It is around 10 Euros per server per month."
"The price of ServiceNow IT Operations Management is expensive."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
Manufacturing Company
21%
Computer Software Company
15%
Financial Services Firm
9%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
What do you like most about Spot Ocean?
The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow.
What needs improvement with Spot Ocean?
There are no particular areas for improvement I can identify.
What is your primary use case for Spot Ocean?
Spot by NetApp is primarily used for backup and also for Fiservware.
 

Also Known As

ServiceNow ITOM
Spot Ocean, Spot Elastigroup, Spot Eco
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Freshworks, Zalando, Red Spark, News, Trax, ETAS, Demandbase, BeesWa, Duolingo, intel, IBM, N26, Wix, EyeEm, moovit, SAMSUNG, News UK, ticketmaster
Find out what your peers are saying about ServiceNow IT Operations Management vs. Spot and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.