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ServiceNow IT Operations Management vs Spot comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (3rd)
Spot
Ranking in Cloud Management
31st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
Server Virtualization Software (15th), Cloud Operations Analytics (1st), Cloud Analytics (4th), Compute Service (11th), Containers as a Service (CaaS) (5th), Cloud Cost Management (7th)
 

Mindshare comparison

As of October 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.8%, up from 1.8% compared to the previous year. The mindshare of Spot is 1.1%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management1.8%
Spot1.1%
Other97.1%
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Manpreet_Singh - PeerSpot reviewer
Used to manage Kubernetes infrastructure, but it doesn't have support from OCI
Spot Ocean is deployed on the cloud in our organization. I would recommend the solution to other users. You need to have an experience with Kubernetes, or else this product is of no use. It is not difficult to learn to use Spot Ocean. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It's easy to set up."
"ServiceNow IT Operations Management is a stable product."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is flexible. You can tune it, more or less, as you want."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow."
"The solution offers both block access and file access, making it a nice solution for customers."
 

Cons

"I believe that technical support could improve a bit. I would rate it a six."
"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."
"The solution's subscription model could be improved."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"There are no particular areas for improvement I can identify."
"The solution doesn't have support from OCI, and it should start working to onboard OCI."
 

Pricing and Cost Advice

"It is expensive. It is around 10 Euros per server per month."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution offers yearly licenses and a subscription model for add-on features."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The price of ServiceNow IT Operations Management is expensive."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
11%
Healthcare Company
5%
Manufacturing Company
21%
Computer Software Company
16%
Financial Services Firm
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
No data available
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
What do you like most about Spot Ocean?
The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow.
What needs improvement with Spot Ocean?
There are no particular areas for improvement I can identify.
What is your primary use case for Spot Ocean?
Spot by NetApp is primarily used for backup and also for Fiservware.
 

Also Known As

ServiceNow ITOM
Spot Ocean, Spot Elastigroup, Spot Eco
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Freshworks, Zalando, Red Spark, News, Trax, ETAS, Demandbase, BeesWa, Duolingo, intel, IBM, N26, Wix, EyeEm, moovit, SAMSUNG, News UK, ticketmaster
Find out what your peers are saying about ServiceNow IT Operations Management vs. Spot and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.