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ServiceNow DevOps vs Targetprocess comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow DevOps
Ranking in Value Stream Management Software
3rd
Average Rating
7.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Targetprocess
Ranking in Value Stream Management Software
4th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
4
Ranking in other categories
Enterprise Agile Planning Tools (9th)
 

Mindshare comparison

As of August 2026, in the Value Stream Management Software category, the mindshare of ServiceNow DevOps is 8.7%, up from 5.3% compared to the previous year. The mindshare of Targetprocess is 6.5%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Value Stream Management Software Mindshare Distribution
ProductMindshare (%)
ServiceNow DevOps8.7%
Targetprocess6.5%
Other84.8%
Value Stream Management Software
 

Featured Reviews

AA
Category Manager at Hewlett Packard Enterprise
Automation has reduced operational workload and supports multi-tenant service integration
There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do packages of services to be able to sell to customers directly only pieces of the services. We are not trying to integrate each time and communicate each time as we change the customer or have a new customer. We are trying to make a portfolio, try and buy, and then directly a buy environment implemented automatically and integrated with the customer. This is something that we are implementing now. More than a year ago since I worked with ServiceNow Discovery. ServiceNow DevOps is a good integration tool. The only thing is I have to spend time to do it, but that is my job.
Joseph  Washington - PeerSpot reviewer
Project Manager at Target
Visual workflow has improved planning and reporting and now supports data driven decisions
The best features Targetprocess offers include web-based administrators of this application that allow me to do field level mapping in a significant way. It lets us use graphical and custom reports to pinpoint certain trends and I am able to forecast performance. Additionally, program board management, risk stroke dependency management, creating graphs and dashboards, and project governance planning are also great features. Targetprocess has positively impacted my organization because the license cost is low, hence saving a lot of time and cost. Efficiency has been improved. I am able to save approximately three to four hours per project. Also, it has increased levels of cross-team transparency.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development."
"It is a very capable and significant product that we utilize within the company, and it has absolutely improved the way our organization functions."
"It is a very stable and reliable product."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"I have found the ease of CACD integration to be the most valuable feature."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
"ServiceNow DevOps has helped to streamline operations; for example, we have been investing in automation tasks in our solution, reducing operational costs around 33% of the initial costing for some customers, automating around 25% of the operational tasks, and achieving automated resolution for 25% of the incidents while getting correlation of different incidents around 98% of the full stack events."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"I have seen a return on investment with Targetprocess, including improvement in cycle time from 97 to 45 days by understanding the bottlenecks and flow improvements through visualization and tracking functionality."
"Targetprocess has positively impacted our organization by reducing waste through maximizing integrations, allowing us to move away from manual rate management and tracking, enabling greater visibility to portfolio change management, and enabling us to become more data-driven."
"It is a very recommendable tool because it has had a significant positive impact on our organization, and the ability of Targetprocess to integrate with other tools has dramatically increased productivity by cutting down the time to market and project planning by half."
"I have additional thoughts about Targetprocess, as its biggest strengths are that it is highly customizable, can fit the needs of almost any team, it is a robust reporting tool, easy to use and administer, and provides all the functionality an Agile organization would be looking for."
 

Cons

"The pricing and licensing of ServiceNow DevOps is always too high for me."
"Technical support is bad and this is an area which needs improvement. It's easier for me to figure out the solution by Googling and checking out certain forums."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
"From more of a business perspective, the pricing could be better because I have tried to sell the performance analytics side, but it's very expensive, so the company decided not to purchase it."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps."
"Pricing is our biggest concern with the solution."
"Targetprocess can be improved by enhancing integration."
"Dashboards with large data sets can cause performance lags or time-outs, and introducing more flexible, template-based RBAC configuration would be beneficial."
"I believe that Targetprocess can be improved in areas such as integration, user experience, and customer support, which is somewhat slow and should be improved."
"One way Targetprocess can be improved is by making self-service in configuring new item types, workflows, and automation easier, as it currently requires us to pay a contractor to do these things, hence being a bit expensive."
 

Pricing and Cost Advice

"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
"Though it is an expensive solution, it is an affordable one, in my opinion."
"It's very expensive, so some organizations can't afford the additional license."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
11%
Comms Service Provider
9%
Insurance Company
9%
Financial Services Firm
29%
Construction Company
11%
Manufacturing Company
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Large Enterprise10
 

Questions from the Community

What needs improvement with ServiceNow DevOps?
There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do ...
What is your primary use case for ServiceNow DevOps?
I have integrated ServiceNow DevOps with Git, Jenkins, or Jira in my development process for several customers. We integrate directly with the tools in some cases, and in other cases we use somethi...
What advice do you have for others considering ServiceNow DevOps?
I will send feedback. I will try to provide more information, but I need to know the website where I can check the number of products at this moment. I was testing different ticketing tools. We hav...
What is your experience regarding pricing and costs for Targetprocess?
My experience with pricing, setup cost, and licensing has been very cost-effective. The licensing cost is low and very straightforward.
What needs improvement with Targetprocess?
Targetprocess can be improved by enhancing integration. Also, personalization capabilities at every user level should be improved. I would add that it should allow users to navigate easily.
What is your primary use case for Targetprocess?
Targetprocess is a powerful product that is frequently used by the whole organization. The powerful visualization of my workflow is a blessing because it allows me to have a perfect distraction-fre...
 

Overview

 

Sample Customers

Syntax, Bridgewater Bank, Capita
Vodafone, NHS, Infineon, Kone
Find out what your peers are saying about ServiceNow DevOps vs. Targetprocess and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.