ServiceNow DevOps vs Targetprocess comparison

"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."

"It is a very capable and significant product that we utilize within the company, and it has absolutely improved the way our organization functions."

"I have found the ease of CACD integration to be the most valuable feature."

"We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development."

"It is a very stable and reliable product."

"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."

"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."

"ServiceNow DevOps has helped to streamline operations; for example, we have been investing in automation tasks in our solution, reducing operational costs around 33% of the initial costing for some customers, automating around 25% of the operational tasks, and achieving automated resolution for 25% of the incidents while getting correlation of different incidents around 98% of the full stack events."

"So far so good because this tool has been really great in my organization, positively impacting our processes."

"Targetprocess stands out to me most because it is very cost-effective and easy to use, has a very intuitive and user-friendly interface, and has also helped us to enable greater visibility to portfolio change management while reducing waste through maximizing integrations and reducing cost compared to our previous suppliers."

"I have seen a return on investment with Targetprocess, including improvement in cycle time from 97 to 45 days by understanding the bottlenecks and flow improvements through visualization and tracking functionality."

"Targetprocess has positively impacted my organization as it has been a great tool, with increased team-level transparency, improved cost per story point, reduced need for spreadsheets, and better departmental and cross-departmental collaboration."

"Targetprocess has positively impacted my organization by providing clear planning and better cross-team collaboration."

"It is a very recommendable tool because it has had a significant positive impact on our organization, and the ability of Targetprocess to integrate with other tools has dramatically increased productivity by cutting down the time to market and project planning by half."

"Targetprocess has positively impacted our organization by reducing waste through maximizing integrations, allowing us to move away from manual rate management and tracking, enabling greater visibility to portfolio change management, and enabling us to become more data-driven."

"Targetprocess has positively impacted the organization, as visibility was a crucial deliverable, agility health measures have increased by 30%, feature cycle time across the ART has improved by 50% over the past three years, and PI objectives achieved are now at 80 to 90% versus 55% when starting."

"When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps."

"Technical support is bad and this is an area which needs improvement. It's easier for me to figure out the solution by Googling and checking out certain forums."

"From more of a business perspective, the pricing could be better because I have tried to sell the performance analytics side, but it's very expensive, so the company decided not to purchase it."

"Pricing is our biggest concern with the solution."

"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."

"The pricing and licensing of ServiceNow DevOps is always too high for me."

"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."

"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

"I believe that Targetprocess can be improved in areas such as integration, user experience, and customer support, which is somewhat slow and should be improved."

"Dashboards with large data sets can cause performance lags or time-outs, and introducing more flexible, template-based RBAC configuration would be beneficial."

"One of the improvements I think Targetprocess needs is addressing the lack of information regarding comments submitted from requests."

"One way Targetprocess can be improved is by making self-service in configuring new item types, workflows, and automation easier, as it currently requires us to pay a contractor to do these things, hence being a bit expensive."

"I would advise others looking into using Targetprocess that our users who are not part of a program or portfolio find it difficult and cumbersome to use and maintain."

"One area for improvement in Targetprocess is that costing can become substantial when wanting to use it across all teams."

"While the report functionality is great, it is somewhat restricting."

"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"

"It's very expensive, so some organizations can't afford the additional license."

"Though it is an expensive solution, it is an affordable one, in my opinion."