ServiceNow Cloud Observability vs Turbo360 (Formerly Serverless360) comparison

ServiceNow and Kovai.co are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #37 with an average rating of 8.0, while Kovai.co is ranked #62. ServiceNow holds a 0.6% mindshare in APM, compared to Kovai.co’s 0.6% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 100% of Kovai.co users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

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1,021 Comparison Views

100% willing to recommend

Turbo360 (Formerly Serverle...

Read 2 Turbo360 (Formerly Serverless360) reviews

1,371 Views
768 Comparison Views

100% willing to recommend

ServiceNow Cloud Observability

Turbo360 (Formerly Serverle...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

ServiceNow Cloud Observability and Turbo360 compete in cloud application monitoring and management. ServiceNow Cloud Observability generally has the upper hand in support and pricing, whereas Turbo360 is favored for its comprehensive features.

Features: ServiceNow Cloud Observability is known for advanced monitoring capabilities, ease of integration, and automation tools. Turbo360 offers extensive features like application management and detailed metrics, with a depth of monitoring features considered more robust.

Room for Improvement: ServiceNow Cloud Observability needs improved customization options and reporting tools. Turbo360 requires better documentation, a more intuitive setup process, and a streamlined user onboarding experience.

Ease of Deployment and Customer Service: ServiceNow Cloud Observability features a straightforward deployment process and a responsive support team. Turbo360 has a complex deployment process but receives positive feedback on ongoing customer service.

Pricing and ROI: ServiceNow Cloud Observability is cost-effective with user-friendly pricing models. Turbo360, though more expensive, justifies its cost with a rich feature set and strong user satisfaction with ROI.

To learn more, read our detailed ServiceNow Cloud Observability vs. Turbo360 (Formerly Serverless360) Report (Updated: December 2025).

Buyer's Guide

ServiceNow Cloud Observability vs. Turbo360 (Formerly Serverless360)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Turbo360 (Formerly Serverle...

Ranking in Application Performance Monitoring (APM) and Observability

62nd

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Management (50th), Cloud Monitoring Software (44th), Cloud Cost Management (29th)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.6%, up from 0.4% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ServiceNow Cloud Observability	0.6%
Turbo360 (Formerly Serverless360)	0.6%
Other	98.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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reviewer1858887

Software Development Engineer In Test at Quinbay

Centralized, great for performing corrective actions and has a helpful Business Activity Monitoring module

1) The user interface of Serveress360 could be improved a bit to make the platform even easier to use. 2) The addition of management and monitoring features for Cognitive services, Power Automate, and a few more Azure services. 3) It would be much better if it is a multi-cloud management/monitoring platform. 4) The consolidated error reports sent via the alerting channels can be a bit more intuitive. 5) Their customer support was good but good technical documentation or feature videos can be even more helpful.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"Service Bus topic subscription monitoring turned out to be the most useful for us."

"It offers all the core capabilities we need to manage and monitor our Azure services."

Cons

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The dashboard and graphics must be improved."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."

"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Computer Software Company

27%

Financial Services Firm

12%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

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What advice do you have for others considering LightStep?

I recommend the product to others. I rate the tool an eight out of ten.

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Comparisons

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Compared 13% of the time

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Compared 12% of the time

Cribl vs ServiceNow Cloud Observability

Compared 8% of the time

Instana Dynamic APM vs ServiceNow Cloud Observability

Compared 8% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 7% of the time

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Datadog vs Turbo360 (Formerly Serverless360)

Compared 17% of the time

Elastic Observability vs Turbo360 (Formerly Serverless360)

Compared 14% of the time

Azure Monitor vs Turbo360 (Formerly Serverless360)

Compared 8% of the time

Xosphere vs Turbo360 (Formerly Serverless360)

Compared 8% of the time

Harness vs Turbo360 (Formerly Serverless360)

Compared 7% of the time

More Turbo360 (Formerly Serverless360) Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

January 2026

Download ServiceNow Cloud Observability product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

Turbo360 (Formerly Serverless360) report

Download Turbo360 (Formerly Serverless360) product report

Also Known As

LightStep

Serverless360

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Turbo360 (Formerly Serverless360) is an advanced Cloud Management platform that empowers you with significant Azure Cost savings and Infra Monitoring for complex Azure Environments. Our customers have experienced annual savings of up to 30% through advanced cost monitoring, granular analysis, optimization insights, and reduced incident resolution time by 80% through holistic infra monitoring across multiple Azure resources with business context. Also, our platform stands out by offering all the necessary features for incorporating FinOps practice into your organization, ensuring an accurate and granular source of truth about costs for all your stakeholders. By seamlessly offering infrastructure monitoring and cost management in one place, we aim to help maximize your ROI on Azure investments.

Our Core features:

Get clarity on your investments: Get unparalleled visibility of your spending with advanced Azure cost analysis across Azure tenants, teams and any business units.
Eliminate wasteful spending: Ensure cost reductions through strategic recommendations for rightsizing resources/purchasing reserved instances and setting up auto-pausing of resources outside business hours.
Accelerate incident resolution: Tie monitoring alerts to business units and remediate faster with a single report spotlighting critical issues across Azure services, streamlining your focus on troubleshooting.
End-to-end business tracking: Bring business context over the messages flowing through intricate Azure/hybrid integration for effectively tracking and troubleshooting critical issues.
Technical Azure Documentation: Auto-generate documentations on resource usage, cost/security and generate editable diagrams for seamlessly sharing them with relevant stakeholders.

Kovai.co

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF

Buyer's Guide

ServiceNow Cloud Observability vs. Turbo360 (Formerly Serverless360)

December 2025

Free Report: ServiceNow Cloud Observability vs. Turbo360 (Formerly Serverless360)

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