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Serviceaide Intelligent Service Management vs Zoho Desk comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "For what it does, it's quite cheap."

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    Questions from the Community
    What do you like most about Serviceaide Intelligent Service Management?
    Top Answer:The solution is a highly mature product. Because of this, it can stand up to any other product on the market.
    What needs improvement with Serviceaide Intelligent Service Management?
    Top Answer:The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad… more »
    What is your primary use case for Serviceaide Intelligent Service Managem...
    Top Answer:We primarily use the solution for processes in management, incident management, and problem change configuration service requests.
    What do you like most about Zoho Desk?
    Top Answer:The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
    What is your experience regarding pricing and costs for Zoho Desk?
    Top Answer:In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.
    What needs improvement with Zoho Desk?
    Top Answer:Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
    Ranking
    36th
    out of 56 in Help Desk Software
    Views
    358
    Comparisons
    284
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    21st
    out of 56 in Help Desk Software
    Views
    857
    Comparisons
    572
    Reviews
    2
    Average Words per Review
    348
    Rating
    8.5
    Comparisons
    Also Known As
    Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
    Learn More
    Serviceaide
    Zoho
    Overview
    CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

    With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

    Offer
    Learn more about Serviceaide Intelligent Service Management
    Learn More
    Learn more about Zoho Desk
    Learn More
    Sample Customers
    Oakwood Systems Group
    Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
    Top Industries
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    VISITORS READING REVIEWS
    Computer Software Company35%
    Comms Service Provider10%
    Government8%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Comms Service Provider30%
    Computer Software Company24%
    Manufacturing Company5%
    Retailer4%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise10%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise18%
    Large Enterprise57%
    Buyer's Guide
    Help Desk Software
    July 2022
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    620,319 professionals have used our research since 2012.

    Serviceaide Intelligent Service Management is ranked 36th in Help Desk Software while Zoho Desk is ranked 21st in Help Desk Software with 2 reviews. Serviceaide Intelligent Service Management is rated 0.0, while Zoho Desk is rated 8.6. On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Serviceaide Intelligent Service Management is most compared with PagerDuty, Spiceworks and SCSM, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Management, SCSM and Freshdesk.

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    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.