We performed a comparison between Serviceaide ChangeGear and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The product is quite stable."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"It is a scalable platform."
"The ticketing feature is very easy to use, compared to other systems."
"The initial setup is easy."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"There is room for improvement with the pricing."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"The solution should provide an option to autofill some values while creating tickets."
"There is room for improvement in terms of integration."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in Help Desk Software while Zoho Desk is ranked 7th in Help Desk Software with 16 reviews. Serviceaide ChangeGear is rated 7.6, while Zoho Desk is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Zoho Desk writes "An easy-to-use product that enables organizations to communicate with their customers and resolve their queries efficiently". Serviceaide ChangeGear is most compared with ServiceNow, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus and Freshdesk.
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