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Splunk ITSI (IT Service Intelligence) vs Turbo360 (Formerly Serverless360) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
Turbo360 (Formerly Serverle...
Ranking in Application Performance Monitoring (APM) and Observability
69th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Cloud Management (54th), Cloud Monitoring Software (50th), Cloud Cost Management (33rd)
 

Mindshare comparison

As of September 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.7% compared to the previous year. The mindshare of Turbo360 (Formerly Serverless360) is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
Turbo360 (Formerly Serverless360)0.2%
Other99.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
reviewer1868589 - PeerSpot reviewer
Great topic subscription monitoring, helpful management, and useful for audits
Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications. One more thing to note is that their support team was always ready to clear all our doubts regarding the product but we feel that it would be much appreciated if they could share with us the required resources to get new customers like us well-versed in traversing through different modules of the product. These are the very few areas where Serverless360 can be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"One of the excellent features is the service analyzer, which is truly impressive."
"Having a structure on how to resolve incidents is the most valuable aspect."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"It offers all the core capabilities we need to manage and monitor our Azure services."
"Service Bus topic subscription monitoring turned out to be the most useful for us."
 

Cons

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We have problems doing upgrades and operating alternate new versions."
"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
"Addition of more monitoring features to Azure Cosmos DB can be a huge help as we use the same as the main database for our applications."
"The user interface of Serveress360 could be improved a bit to make the platform even easier to use."
 

Pricing and Cost Advice

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"Pricing has some room for improvement."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"The pricing of Splunk is a bit high."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk ITSI is a premium application and comes with a premium price tag."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
11%
Manufacturing Company
9%
Government
9%
Computer Software Company
28%
Manufacturing Company
13%
Financial Services Firm
10%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
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Also Known As

No data available
Serverless360
 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
MSC, Transalta, Rank Group, RACQ, BBC, Q2 Solutions, Middleway, BUPA, Columbia Sportswear, EDF
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Turbo360 (Formerly Serverless360) and other solutions. Updated: September 2025.
866,956 professionals have used our research since 2012.