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SCOM vs Zenoss Service Dynamics comparison

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Read 13 SCOM reviews
11,492 views|8,050 comparisons
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3,160 views|2,727 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between SCOM and Zenoss Service Dynamics based on real PeerSpot user reviews.

Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed SCOM vs. Zenoss Service Dynamics report (Updated: September 2022).
634,775 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The monitoring features are the most valuable. We have seen a major benefit from that so far.""Being able to make and customize management packs and send out notifications is very valuable.""They have great integration with the active directory.""The stability has been great.""SCOM's most valuable features are the network path feature, reporting, and integration with business intelligence.""I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.""It is very good at monitoring Microsoft Server.""Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it."

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"The product offers good documentation that helps with initial training.""It's easy to use.""What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

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Cons
"It'll help if they can provide real-time or closer to real-time monitoring.""The initial setup should be easier to complete.""System Center just provided upgrade and update features for Windows clients, and Windows systems, and did not support Linux, Android, or iOS, and other operating systems. They need to provide better integration with other operating systems if they don't already.""The management of the servers could be better.""There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches.""We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve.""SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product.""Third-party tools have had to be created to make SCOM management pack creation more efficient and effective. However, this weighs down the application as it just adds a resource requirement, which is ballooning the size of the necessary storage and all that for essentially substandard components."

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"It would be ideal if the product offered sound alerts.""As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.""The AI aspect needs to improve."

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Pricing and Cost Advice
  • "We have an enterprise agreement that includes this product as part of it."
  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • "We have an EA with Microsoft, and it comes as part of the EA."
  • "Our Enterprise Agreement includes the price."
  • "SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
  • "I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
  • More SCOM Pricing and Cost Advice →

  • "The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."
  • "There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."
  • More Zenoss Service Dynamics Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The monitoring features are the most valuable. We have seen a major benefit from that so far.
    Top Answer:I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side.
    Top Answer:There could be more integration of SIM in the solution.
    Top Answer:In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and… more »
    Top Answer:The product offers good documentation that helps with initial training.
    Top Answer:The product offers both a community and enterprise-level version. I've deployed both.
    Ranking
    1st
    out of 18 in Event Monitoring
    Views
    11,492
    Comparisons
    8,050
    Reviews
    13
    Average Words per Review
    455
    Rating
    8.1
    5th
    out of 18 in Event Monitoring
    Views
    3,160
    Comparisons
    2,727
    Reviews
    2
    Average Words per Review
    946
    Rating
    8.5
    Comparisons
    Also Known As
    System Center Operations Manager, SCOM 2012
    Learn More
    Overview

    SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.

    SCOM Features

    SCOM has many valuable key features. Some of the most useful ones include:

    • Application monitoring
    • Database monitoring
    • Threshold alerts
    • IT Asset Discovery
    • Predictive capabilities
    • Server usage monitoring and capacity forecasting
    • Application performance management console
    • Server availability and performance monitoring
    • Collaboration tools
    • Virtualization monitoring
    • Patch management
    • Out-of-the box templates to monitor applications
    • Application dependency mapping and thresholding

    SCOM Benefits

    There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:

    • Management and monitoring of Windows as well as Unix/Linux platforms
    • Remotely connect to Windows machines and perform administrative tasks from the console itself
    • Custom dashboard creation to help monitor the datacenter with ease
    • Agent based monitoring
    • Integrates well with other Microsoft products
    • Easy to use and reliable

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.

    A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”

    PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”

    Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”

    A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”

    A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”

    Zenoss Service Dynamics (ZSD) is a software-defined IT operations platform that provides

    deep performance insights through real-time analytics to help your organization optimize any IT environment by building granular and intelligent infrastructure relationship models. ZSD has a highly flexible user interface, provides immediate root-cause analysis, helps prevent IT disruptions, offers intelligent automation, and also includes optimized infrastructure performance. The solution can be delivered as on-premises software or as a Zenoss-hosted service (ZaaS).

    Zenoss Service Dynamics Features

    ZSD has many valuable key features. Some of the most useful ones include:

    • Real-time service model: This feature is designed to help your organization understand the relationships and interdependencies between the IT services you are responsible for delivering and your constantly changing infrastructure.
    • Operational analytics: The solution offers in-depth operational analytics reporting based on a normalized and centralized data store. With its operational analytics, you can view historical performance and event management trends month over month, quarter over quarter, and year over year. You can do this by using your own custom report or by using one of the solution’s out-of-box reports.
    • Root-cause analysis: ZSD allows you to conduct root-cause analysis of performance and availability issues for services, which reduces event storms to a prioritized list of most likely events.
    • Predictive reporting: Using this feature, you can filter out insignificant outliers, then generate projections that help you proactively manage future capacity requirements that are based on historical usage data.

    Zenoss Service Dynamics Benefits

    There are many benefits to implementing ZSD. Some of the biggest advantages the solution offers include:

    • Gain total visibility of overall IT service health with intelligent dashboards and reports.
    • Eliminate risk associated with digital transformation.
    • Use real-time modeling to gain awareness of end-to-end infrastructure-related risks.
    • View performance and anomalies across all on-premises and cloud infrastructures.
    • Apply consistent monitoring policies across all cloud and on-premises systems.
    • Enable agile IT while eliminating employee fatigue by reducing alerts.
    • Future-proof your monitoring platform to run at any scale.
    • Get AIOps insights to predict service health and performance issues.
    • Collaborate across teams to coordinate investigation and problem-solving.
    • Deliver management as a service for DevOps teams.
    • Leverage AI and machine learning for predictive analytics.

    Reviews from Real Users

    PeerSpot user Aldo-P., Security Architect at ITSur, says, “The solution has a variety of great features. The dashboard is excellent. With it, I can see everything from one place. It gives me a full picture of my networks and I can quickly see if there are any trouble areas to note. The user experience is excellent. Within the solution is a piece of software called Twill, which is very good. It's like dynamic monitoring. Twill provides a great user experience. I can put the URL from a website and I can send the user and password on that. Overall, it's a great solution, and I consider it to be one of the best. The initial setup is very easy. The product offers good documentation that helps with initial training.”

    Offer
    Learn more about SCOM
    Learn more about Zenoss Service Dynamics
    Sample Customers
    Dialog Telekom
    2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation
    Top Industries
    REVIEWERS
    Financial Services Firm24%
    Government10%
    Retailer10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Government13%
    Comms Service Provider12%
    Financial Services Firm11%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider10%
    Financial Services Firm8%
    Healthcare Company7%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise23%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise15%
    Large Enterprise68%
    REVIEWERS
    Small Business50%
    Midsize Enterprise13%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    Buyer's Guide
    SCOM vs. Zenoss Service Dynamics
    September 2022
    Find out what your peers are saying about SCOM vs. Zenoss Service Dynamics and other solutions. Updated: September 2022.
    634,775 professionals have used our research since 2012.

    SCOM is ranked 1st in Event Monitoring with 13 reviews while Zenoss Service Dynamics is ranked 5th in Event Monitoring with 3 reviews. SCOM is rated 8.0, while Zenoss Service Dynamics is rated 8.6. The top reviewer of SCOM writes "Easy to scale, offers helpful maintenance schedules, and free online training is available". On the other hand, the top reviewer of Zenoss Service Dynamics writes "Good user experience with an easy initial setup and good documentation". SCOM is most compared with Zabbix, Dynatrace, PRTG Network Monitor, SolarWinds NPM and Nagios XI, whereas Zenoss Service Dynamics is most compared with Zabbix, Nagios XI, DX Spectrum, Amazon CloudWatch and Centreon. See our SCOM vs. Zenoss Service Dynamics report.

    See our list of best Event Monitoring vendors and best Network Monitoring Software vendors.

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.