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Sauce Labs vs SmartBear TestComplete vs TestingWhiz comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of July 2025, in the Functional Testing Tools category, the mindshare of Sauce Labs is 5.9%, down from 6.6% compared to the previous year. The mindshare of SmartBear TestComplete is 5.0%, down from 5.2% compared to the previous year. The mindshare of TestingWhiz is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
VS
Low code features and good customization but needs more customer-requested features
We utilized the solution to showcase our capabilities to customers or clients, and demonstrate how it can save money and achieve a return on investment through automation The organization was able to provide customers with business solutions by giving demos of various tools, assisting in securing…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The insights section provides a great overall state of the automation suite and can identify trends relatively quickly. If we see a dip in our passing rate over time, we can look at what changed when the test started failing to find the root cause rather than doing a quick fix to find that the test fails a short time later."
"It offers the single best solution for integrating deep automated browser testing in a CI/CD pipeline."
"The abundance of device, platform, and browser combinations/versions that can be used in parallel."
"So far, the stability has proven to be quite good."
"I have found the live test section with Sauce Labs to be extremely valuable. When you can't quite figure out why a test is failing, you can go to the live test results section within their tool and launch your test (specifying a given OS/browser, or device) manually and step through the test to see the issue more clearly, usually opening up the developer's tool console and watching the network calls and console (within Chrome) to usually find the underlying issue."
"I never faced any issues with the stability."
"It has a wide assortment of platforms."
"They update for the latest browsers and mobile phones and support a lot of combinations. They have 1,000-plus desktop combinations and browser versions, which is really great. We need that at Applause. The all-in-one testing suite aspect of it is really important because most of our clients prefer to go to one place."
"Runs in different remote machines. We have multiple versions of the software being tested."
"TestComplete fits almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications."
"TestComplete is simple, it's a very easy-to-use tool."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"The product has many features."
"Selenium integration."
"The solution has a very nice interface."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"TestingWhiz is a low code, no code tool with integration facilities, such as with Jira, and can be used over the cloud."
 

Cons

"One of the challenging areas for us is the reporting and the matrix. It should be based on roles, but right now it is only available for the admin role. The admin role can really do a lot of stuff, but our infrastructure team, which holds the admin role, is not ready to hand it over to us on the testing team. If Sauce Labs had permissions associated with roles, where this role could do this activity and that role could do that activity, it would be easier for us."
"With the desktop browser, we can inspect any screen with the web developer option, but they should provide something for mobiles so that we can quickly inspect elements on the device. To write the Selenium scripts, we require web locators. We have to capture them from the local and execute the script on Sauce Labs. If Sauce Labs can provide a solution where we can inspect any of the mobile devices online, it will be very helpful for us."
"I may not know what should be improved on the platform, but I think it could offer a greater variety of testing solutions. I know there might be competing solutions that cover more things I'm unaware of, and it could expand a bit more. We've done a lot of automated testing scenarios, and that's all the rage these days, so I think Sauce Labs could look at potential ways to improve and cover other scenarios."
"When we were in development, it was a bit of a pain because we have onshore and offshore development. One of our development shops is in India, and we were running tests over there. When some of the users tried to log in, it was slow for them or we didn't have enough licenses. That was during the core development before we even launched."
"Better and programmatic controls on request/response recordings and sharing with developers."
"We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements."
"We have faced challenges with the availability of mobile devices. There was once or twice where there were no mobile devices available."
"Start execution time as each time a set of tests start, it will launch a new VM so it takes a bit of time."
"The pricing is the constraint."
"Increased performance with less memory and CPU usage."
"It is very hard to read the test log generated by TestComplete Executor if the log file is very big. TestComplete Executor is a small tool for just running the TestComplete test framework (not for developing)."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"Headless testing would be a big improvement."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"Product is not stable enough and it crashes often."
"Some features need to be implemented based on customer customization requests, which are currently not available."
 

Pricing and Cost Advice

"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"Their pricing is incredibly competitive."
"Compared with other services, Sauce Labs is a bit expensive."
"We did initially go with Sauce Labs because of the pricing and integration."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"It could be less like pay-per-use with a lower rate."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The pricing is a little above average — it could be lower."
"It comes with a high cost."
"The solution's pricing is too high."
"The price is less, compared to other products, such as QTP."
"The product is becoming more and more expensive."
"The licensing costs are in the range of $1,000 to $3,000."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
12%
Retailer
6%
Manufacturing Company
6%
Computer Software Company
19%
Manufacturing Company
15%
Financial Services Firm
13%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. ...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java....
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to imp...
What is your experience regarding pricing and costs for TestingWhiz?
It is cheaper compared to other tools. The tool is web-based with various licenses, including professional and enterp...
What needs improvement with TestingWhiz?
Some features need to be implemented based on customer customization requests, which are currently not available. Add...
What is your primary use case for TestingWhiz?
We utilized the solution to showcase our capabilities to customers or clients, and demonstrate how it can save money ...
 

Overview

 

Sample Customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Verizon, IBM, Symantec, VMware, Hyundai, Choice Hotels, Intel, Autodesk, Frost
Find out what your peers are saying about Tricentis, OpenText, UiPath and others in Functional Testing Tools. Updated: July 2025.
862,289 professionals have used our research since 2012.