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SAP Commerce Cloud vs ZenBasket comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Commerce Cloud
Ranking in eCommerce Platforms
4th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
No ranking in other categories
ZenBasket
Ranking in eCommerce Platforms
8th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the eCommerce Platforms category, the mindshare of SAP Commerce Cloud is 10.7%, down from 16.9% compared to the previous year. The mindshare of ZenBasket is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms Market Share Distribution
ProductMarket Share (%)
SAP Commerce Cloud10.7%
ZenBasket0.4%
Other88.9%
eCommerce Platforms
 

Featured Reviews

Saleem Shar - PeerSpot reviewer
Easy to set up, and extremely scalable, but is expensive
The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.
Tempreviewer Bf - PeerSpot reviewer
A powerful tool with great inventory management and a user-friendly interface
ZenBasket has been fantastic in terms of updating our inventory and keeping us well-informed about incoming orders. These features have significantly reduced our manual workload and enhanced customer satisfaction. However, it would be wonderful if we could have more opportunities to customize the appearance of our store. While the automated updates and order notifications have been a great help, having greater flexibility in in-store customization would be a positive addition. It would allow us to align our online presence more closely with our brand and potentially improve the overall shopping experience for our customers. Providing these customization options would not only maintain the streamlined operations but also give us the opportunity to create a visually distinctive and engaging online store that sets us apart in a positive way. For the next time they make it better, it would be good if more people could pay in different ways.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"Hybris offers a platform designed for speed."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"The tool has good performance."
"SAP Hybris provides us with all of the e-commerce features that a client could need."
"We have found the B2B, B2C and D2C very valuable."
"The tool supports multiple currencies."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"The most valuable features of ZenBasket include its ability to streamline inventory management and optimize order processing."
 

Cons

"They have just started to work with the cloud, but they only support Microsoft Azure."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"The WCS management or content management is not that great."
"The stack needs to be improved; they need to start using more new technologies."
"Hybris is not currently using microservices."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"A public cloud solution of this software would open great possibilities."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"It would be wonderful if we could have more opportunities to customize the appearance of our store."
 

Pricing and Cost Advice

"The solution is very expensive in Turkey."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"The price is too high."
"This is an expensive solution."
"The price is quite high."
"The solution is expensive."
"I don't know the cost, but it can be expensive."
Information not available
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Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
13%
Retailer
9%
Media Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise10
No data available
 

Questions from the Community

What needs improvement with SAP Hybris Commerce?
The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...
What is your primary use case for SAP Hybris Commerce?
My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.
What do you like most about ZenBasket?
The most valuable features of ZenBasket include its ability to streamline inventory management and optimize order processing.
What needs improvement with ZenBasket?
ZenBasket has been fantastic in terms of updating our inventory and keeping us well-informed about incoming orders. These features have significantly reduced our manual workload and enhanced custom...
What is your primary use case for ZenBasket?
We use the solution for online shopping. A grocery store boasting an extensive product range is a shopper's dream. It offers a wide selection of food and household items, catering to a variety of t...
 

Also Known As

SAP Hybris Commerce, Hybris
No data available
 

Overview

 

Sample Customers

NHS 24
Information Not Available
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