We performed a comparison between Samanage and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has a great filtering feature."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"We can scale the solution."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The process involving the original setup of the solution is excellent."
"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
"ServiceNow Discovery should improve its cloud capabilities."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"The product could improve some of the visualization and architecture setups."
"Improvements are required with the scripts used to collect the information from servers."
"The solution should improve the classes of discovery assets to disregard more junk data."
"It creates quite a bit of duplication, so that needs to be fixed."
"They can expand on the plugins for some of the other tools."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
Samanage is ranked 16th in IT Asset Management with 3 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. Samanage is rated 7.6, while ServiceNow Discovery is rated 8.0. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our Samanage vs. ServiceNow Discovery report.
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