Samanage vs ServiceNow Discovery comparison

SolarWinds and ServiceNow are both solutions in the IT Asset Management category. SolarWinds is ranked #12 with an average rating of 8.0, while ServiceNow is ranked #7 with an average rating of 8.0. SolarWinds holds a 2.6% mindshare in IAM, compared to ServiceNow’s 4.1% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Samanage

Read 3 Samanage reviews

1,426 Views
599 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 45 ServiceNow Discovery reviews

3,911 Views
1,760 Comparison Views

97% willing to recommend

Samanage

ServiceNow Discovery

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Executive SummaryUpdated on Dec 18, 2024

Samanage and ServiceNow Discovery compete in the IT Service Management and asset discovery space. Samanage has an advantage in pricing and support, while ServiceNow Discovery is noted for its comprehensive features that justify its investment.

Features: Samanage offers efficient incident management, workflow automation, and supports seamless service desk operations. ServiceNow Discovery provides robust asset discovery, detailed infrastructure mapping, and integrates with broader IT service processes.

Ease of Deployment and Customer Service: Samanage is known for quick deployment and responsive customer service. ServiceNow Discovery requires a more complex setup but offers extensive integrations and automation features, appealing to larger IT environments.

Pricing and ROI: Samanage presents a competitive pricing structure, perfect for budget-conscious organizations aiming for prompt ROI. ServiceNow Discovery involves a higher upfront cost but offers significant long-term value, aligning with enterprises focusing on feature depth and IT automation.

To learn more, read our detailed Samanage vs. ServiceNow Discovery Report (Updated: March 2026).

Buyer's Guide

Samanage vs. ServiceNow Discovery

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (16th), IT Service Management (ITSM) (17th), License Management (5th)

ServiceNow Discovery

Ranking in IT Asset Management

7th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Server Monitoring (4th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of March 2026, in the IT Asset Management category, the mindshare of Samanage is 2.6%, up from 1.2% compared to the previous year. The mindshare of ServiceNow Discovery is 4.1%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	4.1%
Samanage	2.6%
Other	93.3%

IT Asset Management

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"Samanage has not only taken over asset and inventory management, but it also has the ability to function across departments, making it easy for end users to submit help desk tickets for IT, HR, and Finance."

"I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX."

"The solution has a great filtering feature."

"The initial setup is pretty straightforward."

"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."

"The process involving the original setup of the solution is excellent."

"ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"ServiceNow Discovery comes in a bundle with everything, including CMDB, which makes it much easier to use."

"The data is really good, it's reliable and they keep adding to it."

"We can scale the solution."

More ServiceNow Discovery pros

Cons

"We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours."

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

"There are definitely areas for improvement, but so far, so good."

"It does create quite a few duplicate CIs, you need to monitor and clean them up."

"Sometimes, I believe one or two tickets took longer than two weeks, but other than that, they are quick with the resolution."

"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

"If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."

"It's an expensive platform."

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

More ServiceNow Discovery cons

Pricing and Cost Advice

"It is expensive."

"It is not recommended for smaller companies because of the price."

"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The price could be better. It's a bit on the pricey side."

"The product is not cheap."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"The pricing is determined based on the CIs."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Construction Company

14%

Comms Service Provider

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...

See all answers

What needs improvement with ServiceNow Discovery?

See all answers

Comparisons

ServiceNow vs Samanage

Compared 16% of the time

Freshservice vs Samanage

Compared 15% of the time

Provance IT Asset Management Pack vs Samanage

Compared 5% of the time

Symantec Asset Management Suite vs Samanage

Compared 5% of the time

LiveAgent vs Samanage

Compared 5% of the time

More Samanage Competitors

Tanium vs ServiceNow Discovery

Compared 13% of the time

Lansweeper vs ServiceNow Discovery

Compared 10% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 5% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 5% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Help Desk Software

March 2026

Download Samanage product report

Buyer's Guide

ServiceNow Discovery

March 2026

Download ServiceNow Discovery product report

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Samanage vs. ServiceNow Discovery

March 2026

Free Report: Samanage vs. ServiceNow Discovery

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