Samanage vs ServiceNow Discovery comparison

SolarWinds and ServiceNow are both solutions in the IT Asset Management category. SolarWinds is ranked #12 with an average rating of 8.0, while ServiceNow is ranked #6 with an average rating of 8.0. SolarWinds holds a 2.3% mindshare in IAM, compared to ServiceNow’s 4.7% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Samanage

Read 3 Samanage reviews

1,098 Views
472 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,627 Comparison Views

97% willing to recommend

Samanage

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Samanage and ServiceNow Discovery compete in the IT Service Management and asset discovery space. Samanage has an advantage in pricing and support, while ServiceNow Discovery is noted for its comprehensive features that justify its investment.

Features: Samanage offers efficient incident management, workflow automation, and supports seamless service desk operations. ServiceNow Discovery provides robust asset discovery, detailed infrastructure mapping, and integrates with broader IT service processes.

Ease of Deployment and Customer Service: Samanage is known for quick deployment and responsive customer service. ServiceNow Discovery requires a more complex setup but offers extensive integrations and automation features, appealing to larger IT environments.

Pricing and ROI: Samanage presents a competitive pricing structure, perfect for budget-conscious organizations aiming for prompt ROI. ServiceNow Discovery involves a higher upfront cost but offers significant long-term value, aligning with enterprises focusing on feature depth and IT automation.

To learn more, read our detailed Samanage vs. ServiceNow Discovery Report (Updated: January 2026).

Buyer's Guide

Samanage vs. ServiceNow Discovery

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in IT Asset Management

12th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (16th), IT Service Management (ITSM) (15th), License Management (9th)

ServiceNow Discovery

Ranking in IT Asset Management

6th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Server Monitoring (5th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of Samanage is 2.3%, up from 1.1% compared to the previous year. The mindshare of ServiceNow Discovery is 4.7%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	4.7%
Samanage	2.3%
Other	93.0%

IT Asset Management

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

"The service management and operations management modules are valuable."

"I am impressed with the tool's incident problem change management."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"It is a stable solution...The initial setup of the product is straightforward."

"The biggest advantage of ServiceNow is the value that it brings."

"The process involving the original setup of the solution is excellent."

"The most valuable feature of ServiceNow Discovery is its performance."

More ServiceNow Discovery pros

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."

"ServiceNow is very costly."

"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."

"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."

"Improvements are required with the scripts used to collect the information from servers."

"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."

"It creates quite a bit of duplication, so that needs to be fixed."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

More ServiceNow Discovery cons

Pricing and Cost Advice

"It is expensive."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"The product pricing is fair and reasonable for the value it provides."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"The product is not cheap."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"The price could be better. It's a bit on the pricey side."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"If the product is not deployed properly, it can be very expensive."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

ServiceNow vs Samanage

Compared 24% of the time

Freshservice vs Samanage

Compared 23% of the time

Provance IT Asset Management Pack vs Samanage

Compared 6% of the time

Ameyo Fusion CX vs Samanage

Compared 6% of the time

LiveAgent vs Samanage

Compared 6% of the time

More Samanage Competitors

Tanium vs ServiceNow Discovery

Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download Samanage product report

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Samanage vs. ServiceNow Discovery

January 2026

Free Report: Samanage vs. ServiceNow Discovery

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