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SAP BusinessObjects Business Intelligence Platform vs Salesforce Einstein Analytics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Salesforce Einstein Analytics offers varied ROI, showing quick returns for some users, while others face challenges due to implementation or company size.
Sentiment score
6.2
SAP BusinessObjects aids ROI through savings, insights, and integration, with fluctuating returns based on usage and data quality.
I have seen a return on investment so far in the form of saved time and resources.
For most of my clients using the on-premises version of SAP BusinessObjects Business Intelligence Platform, the return on investment is positive due to its affordability and ability to handle diverse reporting needs while automating information distribution.
 

Customer Service

Sentiment score
7.1
Salesforce Einstein Analytics offers effective customer service, quick responses, knowledgeable support, though some experience slow issue resolution.
Sentiment score
6.4
Customer service and technical support are inconsistent, with varying experiences in response times and issue resolution effectiveness.
Tech support for Salesforce Einstein Analytics is generally good.
I would rate their technical support as excellent.
I have experience with SAP technical support and have supported customers, including those in financial services.
Sometimes, they forward my ticket to the technical team, especially when my issue involves technical aspects that basis people may not be familiar with.
 

Scalability Issues

Sentiment score
7.5
Salesforce Einstein Analytics is scalable, easily integrates, handles diverse user bases, and offers seamless expansion, despite cost concerns.
Sentiment score
7.7
SAP BusinessObjects BI Platform excels in scalability and user support but may be complex for very high data volumes.
I rate the scalability of SAP BusinessObjects Business Intelligence Platform as a nine due to performance issues related to optimizing parts.
 

Stability Issues

Sentiment score
7.9
Salesforce Einstein Analytics is praised for its stability and reliability, with occasional minor issues swiftly resolved.
Sentiment score
6.9
SAP BusinessObjects stability varies; proper configuration ensures reliability, though some face issues with updates and integration challenges.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
When they tried upgrading from 4.2 to 4.3, they found it buggy in some reports, which was quite problematic.
 

Room For Improvement

Salesforce Einstein Analytics needs improvements in support, data handling, user-friendliness, flexibility, and cost to boost adoption.
SAP BusinessObjects needs enhanced dashboards, integration, and flexibility, with improvements in performance, setup, support, and competitive self-service features.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.
I've worked with other tools, for example, Microsoft Power BI, which is visualization-wise very strong.
I would appreciate integration with Outlook as an additional feature in the future to make it closer to a perfect score.
SAP BusinessObjects is expected to be phased out by 2027 as reports are moving to SAP Analytics Cloud.
 

Setup Cost

Salesforce Einstein Analytics is costly yet valued for features, with negotiating licenses helping reduce expenses in enterprise environments.
SAP BusinessObjects offers robust features with flexible but costly licensing, less price-competitive compared to alternatives like Microsoft Power BI.
A benefit is that the pricing is available online, ensuring there are no hidden costs.
In general, I would rate it as a little bit on the expensive side compared to other available options.
The price is very competitive and reliable.
I rate the pricing for SAP BusinessObjects Business Intelligence Platform as a seven or eight.
 

Valuable Features

Salesforce Einstein Analytics offers user-friendly, scalable analytics with predictive insights and seamless CRM integration for enhanced decision-making and productivity.
SAP BusinessObjects offers robust features like ad-hoc reporting, multi-source connectivity, and self-service for enhanced data visualization and decision-making.
It allows for a personalized customer experience by providing insights.
Their machine learning model, which they have integrated, provides us with accurate data and creates projection maps.
For calculations, SAP BusinessObjects Business Intelligence Platform outperforms all other tools such as Power BI and Tableau, showing more accuracy, reliability, and flexibility compared to all other BI tools worldwide.
The most valuable function of SAP BusinessObjects Business Intelligence Platform is the universe, so customers can build their own reports without programming skills.
The platform has many drivers that I can use to connect to virtually all available databases, making it easy to integrate with Microsoft SQL Server, Oracle, and many others.
 

Categories and Ranking

Salesforce Einstein Analytics
Ranking in BI (Business Intelligence) Tools
11th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
21
Ranking in other categories
No ranking in other categories
SAP BusinessObjects Busines...
Ranking in BI (Business Intelligence) Tools
3rd
Average Rating
7.8
Reviews Sentiment
7.3
Number of Reviews
109
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the BI (Business Intelligence) Tools category, the mindshare of Salesforce Einstein Analytics is 1.1%, down from 1.7% compared to the previous year. The mindshare of SAP BusinessObjects Business Intelligence Platform is 3.7%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
BI (Business Intelligence) Tools
 

Featured Reviews

Sunny Nair - PeerSpot reviewer
Business insights improve with reliable integration but face occasional system downtimes
It is difficult to integrate the modules. The customization is also a little bit complex currently, but it is getting easier as they continue improving the market. There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline. There is downtime which still affects the particular product. I would provide a reliability rating of 70%, with 30% still having scope for improvement.
Declan Dempsey - PeerSpot reviewer
Provides efficient data reporting while needing easier deployment and improved interface
Users tend to put everything into Excel, though I try to discourage this. The best feature about it for me, and for them, is the fact that you have a universe that is well made. This means you don't have those months that get assigned. You can just get to the point and get a report very quickly. Unfortunately, in some ways, it's a double-edged sword because it becomes more of a self-service ETL, even for the reporting team. If you have a decent universe and you just want to quickly get something together, it's very usable. Compared to Click, you can drop those reports very quickly.
report
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Comparison Review

it_user6663 - PeerSpot reviewer
May 25, 2013
SAP Business Objects vs. Microsoft BI
A quick look at the whole idea on another weblogs gives you a sense that all of them just talked about very brief things like report refresh feature in BO or cube feature in MS Analysis Service. I choose MS BI and I want to share my reasons and opinions on why I choose it and give you another quick…
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
14%
Manufacturing Company
7%
Healthcare Company
5%
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Salesforce Einstein Analytics?
The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. I...
What needs improvement with Salesforce Einstein Analytics?
It is difficult to integrate the modules. The customization is also a little bit complex currently, but it is getting easier as they continue improving the market. There are certain glitches, espec...
What is your primary use case for Salesforce Einstein Analytics?
It is more of an integrated platform where marketing, customer service, and the ticketing system are integrated into each other as a SaaS-based solution, which is what we use. For Marketing Cloud, ...
Seeking lightweight open source BI software
There are many...It would rather depend what System BI architecture or Enterprise legacy you have at your end...I would recommend as follows: 1) If you have legacies of SAP, Oracle - look for SAP...
Tableau vs. Business Objects - Which is a better solution for visualization and analysis?
Both tools have their positives and negatives. First, I should mention that I am relatively new to Tableau. I have been working on and off Tableau for about a year, but getting to work on it consta...
What do you like most about SAP BusinessObjects Business Intelligence Platform?
What I like the most about SAP BusinessObjects BI Platform is that it has significantly improved our decision-making process.
 

Also Known As

Einstein Analytics, Salesforce Wave Analytics
SAP BusinessObjects BI Platform, SAP BusinessObjects, Business Objects
 

Overview

 

Sample Customers

ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority
SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.
Find out what your peers are saying about SAP BusinessObjects Business Intelligence Platform vs. Salesforce Einstein Analytics and other solutions. Updated: July 2025.
861,390 professionals have used our research since 2012.