Retool vs Salesforce Platform comparison

Retool and Salesforce are both solutions in the Rapid Application Development Software category. Retool is ranked #15 with an average rating of 8.1, while Salesforce is ranked #5 with an average rating of 8.0. Retool holds a 1.4% mindshare in RADS, compared to Salesforce’s 3.8% mindshare. Additionally, 100% of Retool users are willing to recommend the solution, compared to 89% of Salesforce users who would recommend it.

Retool

Read 11 Retool reviews

1,742 Views
1,167 Comparison Views

100% willing to recommend

Salesforce Platform

Read 97 Salesforce Platform reviews

8,865 Views
4,787 Comparison Views

89% willing to recommend

Retool

Salesforce Platform

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Executive SummaryUpdated on Dec 17, 2024

Salesforce Platform and Retool compete in the business application development category. Salesforce Platform tends to have the upper hand due to its scalability and extensive integrations, while Retool is favored for its flexibility and rapid development capabilities.

Features: Salesforce Platform provides robust CRM functionalities, automation tools, and wide-ranging third-party integrations, enhancing its value with analytics and artificial intelligence capabilities. Retool excels in flexibility and rapid application customization with its drag-and-drop features, making it easy to connect to diverse databases and APIs.

Room for Improvement: Salesforce Platform could benefit from faster deployment times and improved agility in customer service. It may also consider reducing initial setup complexity. Retool might enhance its scalability for larger enterprise use. Additional support for enterprise-level customization and more advanced security features would be beneficial.

Ease of Deployment and Customer Service: Salesforce Platform offers a cloud-based deployment with comprehensive support, offering extensive training resources but potentially requiring more time due to customization possibilities. Retool provides both cloud-based and on-premises deployment options, with customer service noted for agility and responsiveness.

Pricing and ROI: Salesforce Platform involves a higher setup cost, justified by its comprehensive solutions and potential for long-term ROI in large-scale deployments. Retool presents a cost-effective initial investment, focusing on reducing development time for quicker returns, making it ideal for smaller teams or projects.

To learn more, read our detailed Retool vs. Salesforce Platform Report (Updated: April 2026).

Buyer's Guide

Retool vs. Salesforce Platform

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.0

Reducing developer needs and using affordable tools led to significant cost savings and justified user fees.

Sentiment score

7.0

Salesforce Platform improves efficiency and revenue, reduces silos, and boosts productivity, with ROI evident through increased revenue and time savings.

We had fewer front-end resources, and while developing with Retool, we did not need many front-end team members, which saved on salaries.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

I think we can see time saved to start the proof of concept and maybe money saved because I was able to develop the mobile app alone without needing additional resources.

Yannick LE GAL

IT consultant for healthcare sector at Freelancer

For more quotes and insights, download the Retool report

Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.

Yasser_Anter

Independent Business Consultant at Freelance

In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

For more quotes and insights, download the Salesforce Platform report

Customer Service

Sentiment score

5.0

Retool's support is responsive and helpful, with users suggesting chat for improvement amid varied experiences with assistance resources.

Sentiment score

6.8

Salesforce support is praised for responsiveness and collaboration but mixed ratings exist due to some preferring internal resources.

The customer support is amazing; overall, AWS customer support is very professional and fast.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

Technical support team is available, but I haven't needed to contact them.

Anees Shoukat

Full Stack PHP/Python AWS Developer at Binary Port

For more quotes and insights, download the Retool report

No quotes available

For more quotes and insights, download the Salesforce Platform report

Scalability Issues

Sentiment score

6.6

Retool is scalable and efficient, supporting large user bases and datasets with customizable security and effective performance management.

Sentiment score

7.7

Salesforce Platform offers scalable solutions for all company sizes, although customization is key to managing its feature-rich environment.

It's scalable and doesn't experience any slowdown when handling increasing data volumes.

Anees Shoukat

Full Stack PHP/Python AWS Developer at Binary Port

Retool is more suited for startups, but it can get messy at scale.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

For more quotes and insights, download the Retool report

Salesforce's scalability was not a problem.

Yasser_Anter

Independent Business Consultant at Freelance

Salesforce Platform is absolutely scalable for us.

Ashwin Lakshminarayan

Director at GenRocket

We are using it globally in thirty countries.

reviewer1722801

Sr. Vice President and Business Head at a computer software company with 10,001+ employees

For more quotes and insights, download the Salesforce Platform report

Stability Issues

Sentiment score

8.3

Retool is generally stable and reliable, with occasional issues, garnering mostly positive ratings from users.

Sentiment score

8.1

Salesforce Platform is stable and reliable, with minimal issues, maintaining high performance and receiving strong user ratings for stability.

Retool is stable in my experience.

Yannick LE GAL

IT consultant for healthcare sector at Freelancer

For more quotes and insights, download the Retool report

On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.

Yasser_Anter

Independent Business Consultant at Freelance

We have never had any problems with it.

reviewer1722801

Sr. Vice President and Business Head at a computer software company with 10,001+ employees

It is definitely very stable.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

For more quotes and insights, download the Salesforce Platform report

Room For Improvement

Retool struggles with customization, integration, support, and documentation, requiring better tools, language support, and user resources.

Salesforce faces integration, cost, and customization challenges with inadequate reporting, UI issues, costly storage, and limited search functionality.

Retool needs more customization options, as it should not be limited to a few customization features; it should be broader, with more features available for users to utilize.

Kozykorpesh Tolep

software engineer at a non-tech company with 1,001-5,000 employees

AI tools, features, and machine learning capabilities should be added as they would be helpful in the future.

Anees Shoukat

Full Stack PHP/Python AWS Developer at Binary Port

There should be better documentation or support for non-technical users, providing a platform to learn and implement Retool effectively.

reviewer2775993

Construction Data Analyst at a tech services company with 10,001+ employees

For more quotes and insights, download the Retool report

Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.

Haytham El-Sharawy

Account Manager at Red Hat

Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.

Yasser_Anter

Independent Business Consultant at Freelance

Using AI extensively to make the platform easier to use would also be beneficial.

Ashwin Lakshminarayan

Director at GenRocket

For more quotes and insights, download the Salesforce Platform report

Setup Cost

Retool offers competitive pricing, appealing to small teams with free plans and larger deployments facing affordable user costs.

Salesforce Platform is costly but valued for features; pricing varies, necessitating careful evaluation to manage expenses effectively.

The pricing, setup cost, and licensing experience were good as the free plan was enough for us.

Yannick LE GAL

IT consultant for healthcare sector at Freelancer

For more quotes and insights, download the Retool report

Salesforce Platform may be on the expensive side.

Ashwin Lakshminarayan

Director at GenRocket

It is on the expensive side, unfortunately.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

For more quotes and insights, download the Salesforce Platform report

Valuable Features

Retool simplifies UI dashboard creation with easy API integration, supports complex logic, and enhances efficiency for teams and startups.

Salesforce Platform excels in scalability, customization, integration, analytics, and low-code development, enhancing productivity with automation and real-time insights.

Retool positively impacts our organization by saving costs compared to using other data repositories, and teams prefer Retool for daily tasks that perform customizations to showcase web pages or link their data backend, making it more efficient and cost-effective than other software available in the market.

reviewer2775993

Construction Data Analyst at a tech services company with 10,001+ employees

Retool provides built-in features with all processing happening within the platform, which is a significant advantage.

Anees Shoukat

Full Stack PHP/Python AWS Developer at Binary Port

The best features Retool offers include the ability to quickly create a mobile app and use this mobile app in a native mobile app for Android.

Yannick LE GAL

IT consultant for healthcare sector at Freelancer

For more quotes and insights, download the Retool report

This integration allows us to manage customers from all aspects in one place, providing a clear view.

ShellyZlotnik

Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees

The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.

Sunny Nair

Solution Architect And Senior Consultant at Keysight Technologies

Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.

Haytham El-Sharawy

Account Manager at Red Hat

For more quotes and insights, download the Salesforce Platform report

Categories and Ranking

Retool

Ranking in Rapid Application Development Software

15th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

AI Software Development (14th)

Salesforce Platform

Ranking in Rapid Application Development Software

5th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

PaaS Clouds (8th), Mobile Development Platforms (3rd), Low-Code Development Platforms (7th), No-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (14th)

Mindshare comparison

As of May 2026, in the Rapid Application Development Software category, the mindshare of Retool is 1.4%, up from 0.5% compared to the previous year. The mindshare of Salesforce Platform is 3.8%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
Salesforce Platform	3.8%
Retool	1.4%
Other	94.8%

Rapid Application Development Software

Featured Reviews

Yannick LE GAL

IT consultant for healthcare sector at Freelancer

Has provided a quick way to build mobile apps and could improve usability for non-technical users

The best features Retool offers include the ability to quickly create a mobile app and use this mobile app in a native mobile app for Android. I found the process of creating and deploying those mobile apps for Android with Retool to be smooth as the documentation is very good, and I found answers and examples to create a mobile app. I can access a debug mode in the mobile app which was really convenient to make tests and find what can be improved, where I have a problem, and how to correct it. Retool positively impacted my organization as the proof of concept we built gave us a way to convince power users and key users before developing the real software. It was a way to maintain the launch date of the project, which helped speed up the project timeline and save resources.

Read full review

Sharmila-K

Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees

Integration processes improve but scripting requires effort

The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	26
Large Enterprise	44

Questions from the Community

What is your experience regarding pricing and costs for Retool?

I found it affordable regarding pricing, setup costs, and licensing.

See all answers

What needs improvement with Retool?

Retool has some drawbacks, including limited customization; of course, it has limitations compared to React, where you can customize it as you want, but with Retool, there is limited customization....

See all answers

What is your primary use case for Retool?

I used Retool in one of my projects a few months ago. The project involved making a monitoring real-time IoT system for IoT devices, and we used Retool as an internal dashboard. We had a stack of a...

See all answers

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

See all answers

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

See all answers

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

See all answers

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Compared 6% of the time

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Compared 4% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Retool

April 2026

Download Retool product report

Buyer's Guide

Salesforce Platform

April 2026

Download Salesforce Platform product report

Also Known As

No data available

Salesforce1, Force.com, Salesforce App Cloud

Overview

Retool enables rapid construction of internal tools with minimal coding, streamlining workflows across HR, customer support, and compliance. Praised for its drag-and-drop interface, extensive component library, and SQL support, it boosts organizational efficiency by automating tasks and enhancing data management.

Retool

Salesforce Platform offers a flexible, scalable CRM solution with user-friendly customization, robust mobile access, seamless third-party integration, and real-time data visibility, making it ideal for businesses to manage customer relationships and drive marketing efforts efficiently.

Salesforce Platform delivers comprehensive CRM capabilities with a focus on customization and integration with third-party tools. Users benefit from a robust mobile app, global reach, and the ability to handle diverse business requirements through scalable infrastructure. Automated workflows and dashboards enhance productivity, while detailed reporting and analytics support targeted marketing and data-driven decision-making. Despite the strengths, areas for improvement include search capabilities, data storage affordability, and user interface simplification. Users also seek better automation and AI-based features alongside quicker support services and more intuitive documentation.

What are the notable features of Salesforce Platform?

User-friendly interface: Simplified navigation and access to essential tools streamline usage.
Seamless integration: Connects easily with third-party tools for comprehensive workflow management.
Real-time data access: Facilitates timely decision-making with up-to-date information.
Robust mobile app: Enables remote CRM management with a feature-rich mobile experience.
Customization flexibility: Tailors functionalities to meet specific business demands.

What benefits should users look for in Salesforce Platform reviews?

Increased productivity: Automated processes and dashboards streamline operations.
Enhanced scalability: Adapts to growing business needs without compromising performance.
Efficient customer management: Centralizes interaction tracking for improved relationship nurturing.
Comprehensive insights: Detailed analytics and reporting for informed strategic decisions.

In industries like sales, marketing, and project management, Salesforce Platform is a trusted tool for CRM, lead tracking, and process standardization. Its versatile nature makes it valuable for roles focusing on communication management, opportunity tracking, and sales forecasting, delivering tailored insights for enhanced customer interactions.

Salesforce

Sample Customers

Information Not Available

ADP

Buyer's Guide

Retool vs. Salesforce Platform

April 2026

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